Deskpro app not working? crashes or has problems?

Deskpro Status

Last Updated on 2018-03-02 by DeskPRO

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Summary of Deskpro Problems 😠👌🔥

- The app crashes when trying to view users or organizations

- The app crashes when trying to open a ticket

- The app does not support iOS 13.4

- The app is broken when hosted on AWS

- The app has no functionality for chats

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Common Deskpro Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Deskpro app on iOS and Android devices. Solve all Deskpro app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Deskpro iPhone Issues and Solutions

Deskpro iOS app crashes, not working, errors
Deskpro iOS app network issues
Deskpro on iOS has black/white screen

Deskpro Android App Issues and Solutions

Deskpro has errors/crashing/not working
Deskpro server network connectivity issues
Deskpro has black screen

Deskpro iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Deskpro app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Deskpro app crashes or not working on Iphone (iOS):

Close and restart the Deskpro app on iPhone
Update Deskpro app to the Latest Version for iOS
Uninstall and reinstall Deskpro iPhone app
Update your iPhone to the latest iOS version

Fix Deskpro on iPhone unable to connect to server/internet connection issues::

To resolve Deskpro network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Deskpro black/white screen (blank screen) on iPhone:

Follow the Deskpro iOS app troubleshooting guide Here →

Deskpro Android App Issues and Solutions

Fix Deskpro not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Deskpro app issues:

Force Stop the Deskpro App
1. On android, goto "Settings" » click Deskpro app. » click "Force Stop".

Update Deskpro to the latest version on PlayStore

Clear Deskpro App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Deskpro app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Deskpro.

Fix Deskpro unable to contact server/ Deskpro internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Deskpro » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Deskpro » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Deskpro on android.

Solve Deskpro black/white screens issue on Android:

Follow the Deskpro android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at DeskPRO, developers of Deskpro.

About this app

This is the all-new mobile companion app for this app, the helpdesk software for 21st century organizations. As a this app agent, now you can handle tickets from your iPhone or iPad as quickly and efficiently as you can from the desktop. You must have an existing this app helpdesk running the latest this app version for Deskpro to work. * Swipe left in the ticket list for quick ticket actions. * Customize the ticket view: choose to show custom fields or labels. * Attach files from local storage, iCloud Drive, or Dropbox. * Includes advanced features like problems & incidents.