About: This is the all-new mobile companion app for Deskpro, the helpdesk software for
21st century organizations. As a Deskpro agent, now you can handle tickets from
your iPhone or iPad as quickly and efficiently as you can from the desktop.
Table of Contents:
This is the all-new mobile companion app for Deskpro, the helpdesk software for 21st century organizations.
You must have an existing Deskpro helpdesk running the latest Deskpro version for this app to work.
As a Deskpro agent, now you can handle tickets from your iPhone or iPad as quickly and efficiently as you can from the desktop.
* Customize the ticket view: choose to show custom fields or labels.
* Swipe left in the ticket list for quick ticket actions.
* Attach files from local storage, iCloud Drive, or Dropbox.
* Includes advanced features like problems & incidents.
- The app is great for managing tickets
- The app has a feature for filtering tickets
- The app has an alert feature
By Codyd.p
Hello this app!
We absolutely love Deskpro to manage our tickets and all, but one thing that we are have an issue with is the constant app crash every time we try and view the users or organizations. Is this going to be fixed?
Thank you for all of the hard work you put into Deskpro!
By Baby Jaida
Please update so it will support on iOS 13.4
By Robertj953
Since moving to AWS hosted, Deskpro is broken. DO NOT UNINSTALL. I was instructed to uninstall and reinstall due to refresh of filtered tickets not working. Now I cannot see ANY filters/tickets except in alerts.
By asherssmom
Every single time. I can see all of the tickets but as soon as I click to open one it closes. Everytime.
By Xyj72468
App crashes when you try to open a ticket. In addition, there is no functionality whatsoever for chats.
By Andthepickles!
Crashes every time I try to click in a ticket.
By inverted29
This is a much better agent app then was available before. Looks like I can do everything that I can do in the agent portal.
Yes. Deskpro is very safe to use. This is based on our NLP (Natural language processing) analysis of over 11 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.1/5 . Justuseapp Safety Score for Deskpro Is 43.2/100.
Yes. Deskpro is a totally legit app. This conclusion was arrived at by running over 11 Deskpro User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Deskpro Is 63.7/100..
Deskpro works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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