iScanner app not working? crashes or has problems?

iScanner Status

Last Updated on 2026-05-12 by BPMobile

I have a problem with iScanner

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6 User reports:
App has problems

User reports 6

6 Problems reported in the last 24 hours

Most reported problems

Connection

28.6%

Not working

28.6%

Something else

14.3%

📋 1 Reported Issues:

Missy Norris 2024-01-05

IScanner crashes with every single upload I do. I have a deadline to meet and it’s so not cool that there is no customer support phone number or chat!!

Showing 1-1 of 1 reported issues:

Have a Problem with iScanner: PDF Document Scanner? Report Issue

Common iScanner Problems & Solutions. Troubleshooting Guide

Table of Contents:

iScanner iPhone Issues and Solutions

iScanner iOS app crashes, not working, errors
iScanner iOS app network issues
iScanner on iOS has black/white screen

iScanner Android App Issues and Solutions

iScanner has errors/crashing/not working
iScanner server network connectivity issues
iScanner has black screen

⚠️ Troubleshoot | Fix Now in One Click

iScanner iPhone Issues and Solutions

How to fix iScanner app crashes or not working on Iphone (iOS):

Close and restart the iScanner app on iPhone
Update iScanner app to the Latest Version for iOS
Uninstall and reinstall iScanner iPhone app
Update your iPhone to the latest iOS version

Fix iScanner on iPhone unable to connect to server/internet connection issues::

To resolve iScanner network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

iScanner Android App Issues and Solutions

Fix iScanner not working on Android, crashes, errors or is unresponsive:

Force Stop the iScanner App
1. On android, goto Settings » iScanner » click [Force Stop]

Update iScanner to the latest version on PlayStore

Clear iScanner App Cache and Data:
1. On android, goto Settings » Apps » iScanner » Storage » click [Clear Data] option. This clears both data and cache.
2. restart iScanner.

Fix iScanner unable to contact server/ iScanner internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click iScanner » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto iScanner » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch iScanner

Contact Support

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit iScanner Website

Privacy Policy: http://iscanner.com/mobileapp/privacy

Developer: BP Mobile LLC

‼️ Outages Happening Right Now

Jan 08, 2026, 06:39 AM
a iOS user from Bry-sur-Marne, France reported problems with iScanner : Login
Aug 26, 2025, 08:34 AM
a iOS user from Toulouse, France reported problems with iScanner : Login
Aug 26, 2025, 08:34 AM
a iOS user from Toulouse, France reported problems with iScanner : Not working
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