Philips HearLink 2 app not working? crashes or has problems?

Philips HearLink 2 Status
I have a problem with Philips HearLink 2

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15 User reports:
App has problems
 User reports 15

⚠️ Most reported problems ⚠️
Connection
63.2%

Something else
21.1%

Not working
10.5%

Crashes
5.3%

Problems reported in the last 24 hours

24 hour clock ⏰

🔨🐞 Solved: verified fixes that worked!

Reported Issues:
J
Jim:

[Solved] aids disconnect often

View
solution
L
Linda Page:

Can you turn off when. Tech has set it for you.my phone tells me it's disconnected and I didn't disConnect

View
solution
M
Mark W.:

HA randomly loose connection to iphone, then continuously try to re-connect but fail. A PITA.

View
solution

📋 4 Reported Issues:

F
Fred Casey 2024-03-21

While my phone does connect with Hearlink 2, I cannot adjust the volume on the phone since it's maxed out as connection is made. The 'slide' indicator at the top of the phone is completely to the right. While the hearing aids have been adjusted to max volume, they are useless as cellphone speakers in venues with moderate background noise. As well, when listening to videos on the phone, the voices seem to be in falsetto. Technicians where I purchased the devices have tried 3 different times to deal with this with no success. Samsung Galaxy Note 9 Android 10

S
Susan Mottice 2024-01-18

Aids are intermittently losing connection. The fix is to go to settings and unlink the aids from the cell phone then relink them. This is happening about every hour.

E
Ed Micheli 2023-11-30

The aids intermittently lose connection

;
;LARRY C WENZEL 2023-08-04

NOT CONNECTING

Showing 1-4 of 4 reported issues:

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Common Philips HearLink 2 Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. Philips HearLink 2 iPhone Issues and Solutions

  2. Philips HearLink 2 Android App Issues and Solutions


  Contact Support

Verified email ✔✔

E-Mail: info@philips.com

Website: 🌍 Visit Philips HearLink 2 Website

Privacy Policy: https://www.hearingsolutions.philips.com/hearlink2-app-privacy-notice

Developer: SBO Hearing A/S




‼️ Outages Happening Right Now

  • Mar 27, 2025, 01:49 PM

    a user from Auburn, United States reported problems with Philips HearLink 2 : Not working

  • Feb 17, 2025, 02:54 PM

    a user from Wheat Ridge, United States reported problems with Philips HearLink 2 : Connection

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