ForgeRock Authenticator app not working? crashes or has problems?

ForgeRock Authenticator Status

Last Updated on 2023-08-22 by Forgerock

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7 User reports:
App has problems

User reports 7

⚠️ Most reported problems ⚠️

28.6%

Not working

28.6%

Account

14.3%

Connection

14.3%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of ForgeRock Authenticator Problems 😠👌🔥

- Seldom works.

- Extremely tedious and excessively finnicky.

- Literally anything in this world would be a better alternative than this product.

Have a Problem with ForgeRock Authenticator? Report Issue

Common ForgeRock Authenticator Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ForgeRock Authenticator app on iOS and Android devices. Solve all ForgeRock Authenticator app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ForgeRock Authenticator iPhone Issues and Solutions

ForgeRock Authenticator iOS app crashes, not working, errors
ForgeRock Authenticator iOS app network issues
ForgeRock Authenticator on iOS has black/white screen

ForgeRock Authenticator Android App Issues and Solutions

ForgeRock Authenticator has errors/crashing/not working
ForgeRock Authenticator server network connectivity issues
ForgeRock Authenticator has black screen

ForgeRock Authenticator iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ForgeRock Authenticator app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ForgeRock Authenticator app crashes or not working on Iphone (iOS):

Close and restart the ForgeRock Authenticator app on iPhone
Update ForgeRock Authenticator app to the Latest Version for iOS
Uninstall and reinstall ForgeRock Authenticator iPhone app
Update your iPhone to the latest iOS version

Fix ForgeRock Authenticator on iPhone unable to connect to server/internet connection issues::

To resolve ForgeRock Authenticator network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ForgeRock Authenticator black/white screen (blank screen) on iPhone:

Follow the ForgeRock Authenticator iOS app troubleshooting guide Here →

ForgeRock Authenticator Android App Issues and Solutions

Fix ForgeRock Authenticator not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ForgeRock Authenticator app issues:

Force Stop the ForgeRock Authenticator App
1. On android, goto "Settings" » click ForgeRock Authenticator app. » click "Force Stop".

Update ForgeRock Authenticator to the latest version on PlayStore

Clear ForgeRock Authenticator App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ForgeRock Authenticator app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ForgeRock Authenticator.

Fix ForgeRock Authenticator unable to contact server/ ForgeRock Authenticator internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ForgeRock Authenticator » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ForgeRock Authenticator » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ForgeRock Authenticator on android.

Solve ForgeRock Authenticator black/white screens issue on Android:

Follow the ForgeRock Authenticator android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Forgerock, developers of ForgeRock Authenticator.

Verified email ✔✔

E-Mail: support@forgerock.com

Website: 🌍 Visit ForgeRock Authenticator Website

Developer: ForgeRock

65.22% Contact Match

Developer: Microsoft Corporation

E-Mail: noreply@microsoft.com

Website: 🌍 Visit Microsoft Authenticator Website

69.57% Contact Match

Developer: Google LLC

E-Mail: accounts-support@google.com

Website: 🌍 Visit Google Authenticator Website

About this app

ForgeRock Authenticator works in conjunction with the ForgeRock Identity Platform to deliver easy, yet secure access to apps and services. Users can register their phones, using QR codes, to receive notifications or generate One-Time Passwords which can be used to securely log in. ForgeRock Authenticator works with OpenAM's "ForgeRock Authenticator (OATH)" or "ForgeRock Authenticator (Push)" authentication modules.