Contact Laundryheap Support

by Moonstar333

Pls do yourselves a favor. Try doing your own laundry or better to use other services. My almost brand new bright queen size white sheets/pillowcases including my other printed sheets has been damaged/mixed with my red duvet cover even though i had beautifully handwritten note on each bag on how to wash them and to not mix the red duvet cover on the bright/white ones.

Customer service representatives have always been online on chat group until now…they are completely offline. Poor customer satisfaction.

Dont get me wrong during my first few experiences was good until just recently. I dont know what happened to their laundry partner!

They should revise on how to choose services on their app.

Driver was always late in pick up and delivery time. Always cancelled and will pick up/delivery the next day..out of your chosen time which is a hassle for customers who are really busy.

Will spread this info on my family and friends and other online forums so they will be warned.

I hope you guys at laundryheap can sleep well at night especially those at their laundry partner who weren’t very honest that they really did a mistake! They ignored my notes in each 3 laundry bags i sent them.

by Kaytel47263

I downloaded to app to try it out because the last company I used messed up a few pieces of my clothing. I signed up and they require you to set a reoccuring pick up and make it extremly hard to cancel any orders and when you do they dont stay cencelled even you not rescheduled. Everytime I cancel it is somehow rescheduled and you dont know about it until you get tracking information about the driver being on the way and when you cancell they charge you $5 in a cencelation fee. Also there is no number to reach out to for assistance and you are forced to deal with a chat system where it can take someone 2 hours to respond to you. This has happened to me twice and I still have not gotten any resolution despite several attempts of reaching out.

by CoconutsTheKillers

Beware… if you have an issue with them you will not get a resolution. They lost my clothes and did nothing to resolve the issue.

Background: I’m in London, England for work and the end of week 1 of a two week trip, I needed my clothes cleaned. I google places and Laundryheap came up and their prices seemed more reasonable than the hotel so decided to give them a try. They pick them up from the hotel on a Friday and we’re suppose to have them back in 24hrs. Well Saturday I get an update it will be Sunday. Sunday comes and goes and I decide to reach out that night they explain they will look into what happened and get back to me on Monday. Monday comes and they informed me they misplaced my clothes and to give them 24 - 48 hours to resolve. Needless to say I was furious and began responding with inquiries on next steps and how this is unacceptable… they followed up everyday with give them 24 - 48 hours. Well I go back to the States on Friday and they still haven’t resolve any nor refunded the charge for work they never completed. At this point there is not much I can do, but if anyone ever does a lawsuit and needs me to join in. I’m there! Personal opinion find another company with better customer appreciation.