Contact Text Me Support

by Itella DaTrutha

The description claims that calls and texts are free. This couldn’t be further from the truth. After downloading and selecting a number, I was sent a text and went to retrieve it. I received a message that I had to pay to secure the number for a week to view the text. This is on top of receiving what felt like pop up ads navigating to pop up ads navigating to pop up ads. I thought I had a virus it was so bad. So I tried purchasing credits which left me still unable to view the text. I then purchased a week trial and could finally view the text.

I sent support a message asking for a refund of my purchases since the description said free and I received a speedy response confirming that calls and texts were free and asked me to send a screenshot of the issue. So I sent a screen shot of the block I received showing that it forced me to purchase a week to see the text. I received another speedy response confirming that I had to pay for a week and that credits do not work in the app. So I again asked for a refund and no longer received that speedy response I had become accustomed to. I guess everyone went home for the day.

If you don’t mind paying $6 a week for a paid subscription to get free texts and calls then this is the app for you. Silly crooks.

by 3811htx

My app has been freezing for the past months and I’ve had this app number for over a year. Well I log out and uninstalled app and reinstalled to fix the problem and it always works. Well this time it erased all my numbers and call log and texts. And I am now unable to receive texts and calls but I can only make calls and send texts. Well that number was used for work purposes.... so now I’m out of work and money due to this problem; I don’t know any of their numbers by heart. I contacted customer service multiple times about the issue and they did not respond until over a day later. One representative named Chona replied only twice and I sent about six messages because it was urgent and I sent all the information she needed to fix the problem but she did not do it and it just switched me over to a Nother representative named Darlene. Darlene it also has not fixed the problem or reply to any of my messages except the intro message. So if you guys are OK with losing all your information and not being helped or able to retrieve it back then by all means this is the perfect app. But I have been a customer of over a couple years but then this happens and that is the type of customer service you get.

by Cola095

I tried this app out for a short while. It works. I continued to use it and decided to purchase it long term for my business! I acquired quite a following with over 350 clients. I purchased the unlimited option where I could call & receive unlimited calls & text messages. Suddenly I was unable to call out. I contacted tech support via email since that’s all they offered and they sent me an app to check the speed of my phone. While I did that, they wiped my account clean and locked me out! The next day when I went into the app to access my client list it was as though I was accessing the app for the 1st time. My log in didn’t work or anything! The phone number rings but not to my phone. The company still charging me for the app. I contacted them on the original complaint & they said there was an unusual amount of activity on the account so they shut it down & there is nothing more they can do for me! What? They refused to give me access to my client list or even release the phone number! WHAT A GROUP OF UNPROFESSIONAL NON-EMPATHETIC INDIVIDUALS! You could have just asked me. Your app is crap. It didn’t hold up. You all are a group of crooks. If I could have given u a 0 I would have!