Applebee’s Reviews

by YourGirlTeesh1006

Aesthetically, Applebees is great. Functionality wise? Awful. Applebees doesn’t acknowledge what hours all locations are open, so if I ever select to place an order, it always says “Closed” and doesn’t let me place an order, no matter what location. I’ve deleted and re-downloaded Applebees multiple times, and I’ve had to resort to using the actual Applebee's website on my browser to place orders to-go, which is very inconvenient considering that has the tendency to mess up as well. Not to mention the menus are inaccurate... Look, Applebees has great potential and people obviously seem to be working on it considering the patch notes (despite their vagueness), but as of right now, I recommend the developers to stop focusing on looks and actually get the thing to work... I get that y’all are trying, but you guys are working for a chain that boasts a big name. Please try to back it up and prove that it’s actually worthy to be downloaded. 🤷‍♀️

by Mcdonalds App User

I don’t like Applebees because I placed an order on a Saturday night for Sunday at noon. I could find no way to edit my order online Sunday morning at 8:00. All I could come up with was the phone number for the restaurant. When I spoke to the manager at 8:00 she said the order could not be cancelled or altered. That seems really dumb to me.
Plus, there is no incentive to use Applebees . It’s not like you are collecting points for a free coffee or dollars off a future meal or anything.
If i decide to use Applebee’s car side in the future I will just phone an order in. I’m taking a Applebees off my devices!

by JodiP1977

This review is for the Applebee’s app, not the restaurant itself. I could not place my order through Applebees , I have used it before but it would not work today when I tried to order. The whole purpose of Applebees is the convenience & it failed on that! It should not be a problem for a company of this size to have a workable, user friendly app. Also, there needs to be a place to add special instructions on each separate item you order for a variety of different reasons. I’m sure adding Applebees has increased Applebee’s business at every location they have, put some of the increased revenue back into creating & maintaining a user friendly, workable app! If this is not done, that revenue is going to disappear plus more because of customer’s increasing annoyance & frustration with the entire Applebee’s chain!

by Eddiethreat

TLDR- do not use the this app app. I ordered food, and when I arrived they claimed to have not received it. I showed them the confirmation email, they still said I didn't order. I was then pretty frustrated, I tried to get my money refunded, they refused, said that I needed to contact Applebees , but that they will put of my order if I want. As I had no choice because I Didn't want to absorb a $50 bill, I gave in. I then had to set there , this was taking well over an hour. They offered no drink while I waited, I received no apology because they think it's the apps fault. This is bad news, I like this app alot, I am a techy person, I know I did everything correctly. Honestly I do not plan on going back to this app again, but I do plan on sharing this experience

by The MJP

I downloaded Applebees to put in a very large order of apps for a group of 20 during a big football game, and also because my local Applebee’s wasn’t answering their phone.

After downloading Applebees , every time I clicked on the icon to open it Applebees would immediately quit while the splash screen was up. Tried again after restarting phone multiple times and quitting all other running apps to no avail. Their website didn’t even allow me to order online. Sadly, I have to rate Applebees very poorly as it was unusable. My local Applebee’s also missed out on an $800 takeout dining bill that went to TGI Friday’s instead because this app was completely unreachable via phone, app, or internet.

by Cryssig

First off, I live Applebee’s. Decided to order a curbside order on my way home so downloaded Applebees . I finished my order and paid and Applebees just closed 🤷🏻‍♀️ so I didn’t know if my order went through. No email, no text, nothing on Applebees showed that my order went through. So, I’m thinking it crashed before it had submitted it. I should have called first, but I just went through order again...it happened again!!! So called the store and sure enough I have 2 orders and they can’t cancel one because I ordered online and it’s already paid for!!! I’m ok with that because I’ll eat it tomorrow. BUT...there should be some type of confirmation to let you know your order was processed...period!!! A text, an email, something on Applebees ...anything!

I give it 2 stars because I love Applebee’s and just can’t rate it a 1, but Applebees definitely needs work!!!

by Jazzylady999

Jeez! It’s a good thing I didn’t want the food for several hours. I was trying to use the Free Delivery function and had a great deal of problems with Applebees not adding order correctly, then it said I didn’t have a valid phone number (which I double checked and it was correct). I tried ordering from several locations and encountered the same problem. So I called one location (closest to my house) and the employee there knew nothing about Applebees and wasn’t helpful at all. I hung up and tried one more time to place order. It went thru so quick that I didn’t realize at first that it was for pickup. So we will go get it but if you are offering free delivery in this time when people are supposed to stay in (and we are seniors who want to help the restaurants by ordering when we can) then you better make sure your app works right.

by MKC403

Location I chose is open till 1 a.m. Placed order, but app said it was after hours and would not be processed. I tried again and app told me the order would be ready the next day at 11 AM. I called the restaurant and they said they could have the order ready in 20 minutes so I placed the order using Applebees . When it asked me for my vehicle I didn’t see the make and model input area was cut off (see below) and I hit submit. Applebees got hung up saying I needed to enter the info. Fine - but when I did, it wouldn’t accept it. I had to start over again to get past the error message. Also, the display was too large for my rather new phone and parts were cut off and barely showing (car info line, submit button etc). I was lucky I could hit them at all. These are stupid bugs that should be fixed.

by MeWhoElseBro

I am constantly logged in to Applebees . Went to a local restaurant, wanted to use Applebees to pay the bill. While it caught the bill, once I entered the payment method information, I got charged and brought back to the main screen, no receipt whatsoever. Nothing in my recent orders even when I paid them 2 minutes prior. I had to ask the waiter for a copy of paid receipt, which defeats the purpose of using Applebees to pay.

Also my prior orders do not show up (while being logged in).

Cannot access the menu unless you start the order. Once you start the order in order to see the menu and then order at the table you cannot access the pay from the table option as Applebees is forcing you to continue your previous order.

by Granny Doc

I like Applebees and I like the food for the most part, but they should allow one to customize dishes. For instance I love the fiesta chicken but if I want the tortilla strips that go with it, I can’t order it on the side or by the time I get home (a short distance) the tortilla strips are soggy. So I have the choice of soggy (yuck!) tortilla strips or none at all - but they really “make” the meal. The meal was designed to be eaten with them but the quality is greatly diminished with soggy tortilla strips. There needs to be more customization options or let you add requests like other places do. Would be perfect if not for that.

by Texas90210

I tried to use it but couldn’t complete the transaction. First problem is Applebees opens fine on two different iPad models but does not allow me to login on my iPhone. When logging in there I always get a message about try again later. I tried for a couple of hours and finally 6 hours later after ordering by telephone Applebees finally let me login on the iPhone at 12:07 a.m. Even on the iPad I was unable to pay using my credit card. I entered all of the information then it wants to take a pic of your credit card. But my card is dark gray with dark brown numbers and letters and Applebees would never (no matter how much light) take the pic of the credit card. When an app is too much trouble it’s easier to order from a different restaurant.

by Lindseyloser

The actual app and being able to customize and add or subtract ingredients is very nice, easy to use, and very user-friendly. I wish there was an additional note option though.
However, on the delivery option, they use multiple delivery services like DoorDash or GrubHub which I don’t mind except there are hidden and additional fees that aren’t shown when adding up the total. I would have rather gone with 5 extra minutes using GrubHub than adding another $6 by using DoorDash because Applebees deemed that one a better option for the timeframe. I would rather choose price over time if that was the case.

by Jullybug

Overall, Applebees is great! But I have 2 small request for the next update if it’s possible.
A category of condiments. My mothers always wants extra ranch dressing whenever we order from there. And it would be nice to have the option to order extra ranch or any sauce from Applebees .
My second request is to add all of the flavors for the lemonade. Such as the blue raspberry, dragonfruit and strawberry flavors. We’re not able to choose that option because it’s not added. I absolutely love the blue raspberry. I’m sure we would like the option to choose.

If you guys can make it possible to add these, I would most appreciate it. 💖💖

by Ninja CML

Our Activities Director was going to be gone and our scheduled Applebee’s pickup for our nursing home. Instead of canceling I was able to place my order next day as a guest (to begin with) and was so impressed with Applebees that it allowed a pickup date, time in advance, and the store I was going to. After paying it allowed me (yes allowed because I was so upset that I only did my first visit as a guest) to join as a regular customer with the extra benefits. I don’t know why these people are saying these things about Applebees . I was able to get a medium steak and added mushrooms to it, I and added cheese to my mashed potatoes! My green beans were awesome, my whole meal was! This was a pickup meal that came from Lake Mary to Sanford and was still hot, ice in drinks weren’t melted. Hats off to our Asst. Activities Dir. and y’all for a great meal!

by GeeGip

Quick to download app, checkout as a guest, easy to navigate menu items, very responsive. Was able to enter multiple forms of payment for my order and add tip, the location feature was quick to find nearest restaurants with a variety of pickup times available.

by Crestviewhiker

On Thursday evening I decided I wanted a burger. Since I had a $10 gift card I decided to use that as part of my payment. I ordered 2 main entrees, a Bourbon Bacon Burger Nd a chicken salad.
I arrived a few min prior to schedule pickup, and received my order very quickly. After getting home, my roommate and I dove right in. The salad was excellent and the burger was very satisfying. It was a messy burger and very tasty and hot. The lettuce was lacking. (One small leaf of lettuce which was became very limp fried m the heat of the sandwich). More lettuce is needed to stay fresh and crisp. Limp lettuce is not tasty and difficult to bite into. I wound up just removing it.
The fried es were cold and hard. I don’t think the fries were cooked fresh. I believe that they were fried that had been cooked for a while.

by Romans12345

I was running very late due to a crash on the road. I called to explain I would be late picking up the order. The restaurant not only said it would be fine, but called me back personally and said call them approximately 25-30 minutes before I would arrive so they could cook the order and it would be warm and ready to pick up Curbside. The manager told me to ask for her. The service was above and beyond measure, esp. for a busy holiday weekend.

by Jen From Long Island, N Y

It was better to use this time! It lets you put in curbside pick up and pay when you get there, which is great! But we ordered the food around 3:50 and it told us the food would be ready at 4:13! That was a little too soon. So we wound up calling the restaurant and asked if they could look us up and change the time to 5:30! Other than that it was much better this time!

by Wpb Wally

Two of Applebee’s Best

I have to say that tonight I was very impressed
with Napyria - Hostess and Jeffery - Server. These two people were the most patient and kind people I have ever met, and I’m 70 so I’ve met a few.
Jeffery was soft spoken never made one feel the need to rush, he was very thoughtful about the people he served as I listened to the way he was with other customers besides us.
Napyria is the most customer oriented hostess I’ve ever met. She was like a shark. Looking for things that needed to be done and doing them without ever missing a beat with phone calls and customers coming in.
My wife needed sugar and even though Napyria was cleaning a table she stopped and asked the type of sweetener my wife wanted and came back with it in a blink of the eye.
Napyria was constantly cleaning up very polite on the phone and to customers. She would prepare Menu’s to give customers as she seated them.
I ran a production department for 40+ years. I wish I had more employees like Napyria who has total control of her responsibilities and is
so very polite and patient with customers.
Thank you Jeffery and Napyria for making my Thursday night fantastic.
Wally M

by MA'MA"

Today my princess (8 yrs young ) went for our girls days out ! Her suggestion!!! Well we go their quite often today though was just absolutely perfect !!!!! The waitress was absolutely the greatest ever . She explained when I asked about drinks and food she went over n over not too over the top but perfect !! We had a wonderful meal great recommendations! Seamed both shocked and appreciative of her above 20 percent tip ! As we were leaving the most nicest manager Mrs Vorenkamp made an effort to speak introduce her self and asked how food and atmosphere was I spoke to manager very impressed as I’m not important just a returning happy customer !!And she was so kind and asked our opinions of food and server we go quite often this is why ! Alecia we will ask for you ♥️

by Racer83L

A while back Applebees worked. Now I cannot place an order. The newest update won’t allow you to choose a salad dressing when you add a salad to a meal.. and at checkout it says “no payment necessary, this one is on the house”
But it doesn’t let you checkout

In the last I would enter a credit card and it came back with a different last 4 digits and say that it wasn’t working. The other day their website certificate was expired and I couldn’t even go to their site on a desktop computer. Get it together.

by Greg435434

Tried to order as guest, used “5off25” for a first time order, and at the very end after entering credit card information and then tapping “checkout,” I’m told I need an account to use the offer. So I have to back all the way out, sign up, and then redo my entire order. Finally get to the end, tap checkout and get told “the sum of your selected payment methods must equal the order total.” Nobody has an idea what that means or what to do about it. We wasted 20 minutes trying to order through Applebees before giving up and ordering inside.

by @L3LU@333!

Applebees doesn’t have the same menu options as in the store. For instance I like a steak and grain lighter affair dish, but there is no category for the lighter dishes and I can never order this item (can if I call). Sometimes too other categories just randomly disappear. Today I was going to order a burger, but the burger category isn’t there today (was last week). Oh well, decided it was probably better to save the money and make something at home anyways.

by Deangelo070179

I actually like Applebee’s however the company seems to be its on downfall. I was attempting to place an order online, however the menu hasn’t been updated to reflect its current new menu options. This is an example of poor customer service and failure to maintain customer satisfaction. I am unable to select for the foods i like because they are not provided on Applebees as it is in the restaurant. I am going to need you all to do better!

by Zilpster

I am a restaurant manager, and got to say thought Applebees was great!! User friendly and quick, however there is nothing option was for special notes. Not for specific menu items and not at the end either. Think there should be something on there for special requests. Aside from that app is great

by Sasukeuchihah

Applebees was very easy to use, easy to follow. One of the best food apps I’ve used personally, the only downside I have is that I didn’t have an area to make special request. For an example I like my fries extra crispy however I can’t specially order them without a direction area in Applebees . Other than that it’s fantastic and I would recommend it for sure!

by Zoombabe

This maybe one of the easiest food chain apps that I have used and they have one of the fastest times to get my food. Order to food (8oz steak) approximately 15-19 minutes! I enjoy their steaks. They are always done exactly the way I want them, never under or over cooked. There brownie bites are just the right size for a little dessert!

by Billiejean223

Applebees makes ordering Curbside so much easier than the online platform. Items are easier to find and more importantly, customize! There seems to be more custom options in Applebees as well, just like ordering in the restaurant!

by Michelle2366

Love curbside service, everyone is always very nice, I use App to order , only once was my order wrong , but the manager quickly fixed and was apologetic but I understand they were very busy... and I’m in the service industry so I totally get it.... sometimes things just happen! All in all, they are all fast , efficient and pleasant, the food is great too!