Gogo Entertainment Reviews

by .,kkkkk

I have flown on several 5-6 hour Alaska Airlines flights over the last three months, which utilize GogoEntertainment, several of these flights with 2 kids and iPads. Only to have my kids in tears because the movie app either works for half the flight, works on one iPad and not the other, or doesn’t work at all.

After the first flight when it didn’t work, I reached out to their customer service for help, and was told I needed to use their chat feature while in flight to trouble shoot, however, the chat feature has never worked while in flight. And once you land you can no longer try and chat because GogoEntertainment is no longer available. When you send them an email, with screen shots of your issues, their only reply is to use the inflight chat. When I wrote to them saying I did try that, but it wouldn’t work, they said “Chat is always available”, which is flat out BS because I even showed the flight attendant, and spoke with others around me having the same issues, and not one of us could use the inflight chat nor the movie features.

So my advice is download it, if it works it works, but definitely don’t count on it as your main source of inflight entertainment because chances are, it won’t work for you.

by Soneone Who Travels

I fly with most of the major carriers and my experience with the GoGo entertainment app is not good. I’ve re-installed GogoEntertainment at least 5 times (while in flight) to no avail. I continue to receive an error message. I have searched the FAQs on the error message and I have followed the guided instructions. Still not working. There are several reviews from other passengers who have shared in this (disappointing) experience. If I ever fly Alaskan again I will remember to “skip” GogoEntertainment and just download content directly to my iPad. ....which isn’t a bad idea because Alaska’s catalog was not that impressive, and GogoEntertainment is clunky and unreliable (and that’s being generous.)

by Slainthe Mhath

Difficult to make GogoEntertainment run on an iPhone (6s in this case). Unclear instructions on how to initiate (lag through browser doesn’t help) and it’s unclear when the airplane WiFi has actually connected. WiFi / app dropped out frequently. Once running app was smooth for a while. Was able to watch about an hour of a movie; longest uninterrupted stretch was about 40minutes. After about 1 hour of a 2 hour movie GogoEntertainment wouldn’t reconnect at all. Something of a movie watchers teaser because now I need to buy the movie to see the closing half...
Unfortunately the situation (lack of reliability) created by GogoEntertainment seems to be designed to claw a few more $ out of your pocket by encouraging users to cave in and rent the airline movie player. Better off downloading movie content onto your device prior to the flight and avoid paying unnecessary movie player rental fees. Overall, don’t bother with GogoEntertainment until it is substantially improved.

by No~way

Didn’t work at all, it might be due to the airline(starts with an A and ends with an A) I was flying in, because my other flights worked great, but this one did not. This flight had the nice seats and tv monitor were you can watch a movie or show, but oh wait! You need headphones, not Bluetooth headphones but you are able to buy some headphones with a jack from us $$. Sounds like a sneaky way to make some extra $$. Well good thing I downloaded GogoEntertainment before I lost service. That way I can watch it here on GogoEntertainment....oh by the way there is a chance it might not work due to the amount of passenger using the network......what....ummm...okay well awesome good to know....
Thank you, for letting me know ahead of time

by Kermit The Shrek

I don’t need to say much about GogoEntertainment itself that hasn’t already been said. My concern is primarily how subtitles aren’t available for all the movies or tv series. I tried reaching out to customer service to understand why. They said it was due to a contract agreement that treated subtitles like a paid feature in order to be included. I suspect this person had no clue what he was talking about. Captioning or subtitles aren’t just some ‘additional’ feature that’s part of some payment structure, it’s an essential part of all movies and tv shows and all movies in the last decade have come with subtitles, so this was a deliberate act of excluding a built in feature that already existed. I challenge them to exclude the audio portion of the movie. Right. Same idea. It wouldn’t fly. (No pun intended)

Why is it okay to discriminate? I don’t get it. Do the right thing. When you don’t include, you unconsciously exclude.

by RaLaura

GogoEntertainment claims it helps streaming on mobile devices like iPhone and iPad as these devices no longer support Flash; which is a whole different subject. Instead, what really happens is you download GogoEntertainment , then when you open it, you get the message that you need to select a movie. It then sends you back Delta Studios via the browser and when you click on a movie and hit “watch” you are instructed to add Adobe Flash to your browser; which you cannot do on an iPad. Thus... no streaming. I tried this several times. Even uninstalling and reinstalling GogoEntertainment . All this thing does is send you in an endless loop from app to Delta (or whichever airline) which then tells you to install Flash. Incredibly frustrating and a massive waste of time. Airlines that wan to encourage streaming on mobile devises need to incorporate HTML5. The end.

by Almighty_Aux_King

I love Alaska/Virgin, flown frequently with them. 1 star is honest feedback because GogoEntertainment is broken more times than it works. In places with coverage (I.e continental U.S.) it’s fine. The problem is the inflight onboard movies. Since there are no built in head rest entertainment units, long flights over the ocean to Hawaii, mixed with broken apps is bad combination. I got it to work on my phone once, and my Ipad wouldn’t launch at all. It would tell me to be sure I have GogoEntertainment downloaded which I did and was sure it was updated as well on both devices. I tried all standard fixes, like getting on and off WiFi, powering off my devices, nothing. When the watch now button is pressed it either does nothing or reverts back to the yellow message to be sure to download GogoEntertainment . Frustrating.

by OnyEyeWill

As if paying almost $20 for two hours worth of internet use wasn't insulting enough... this antiquated system is garbage. Heres my experience in a semi-play-by-play foremat: Connect to the signal, get routed to another screen, prove your not a robot, create an account, get told your going to have to pay what I feel is an LOT of $ for something that should be a complimentary service inflight, enter your CC #. Try and log in, be told you need to download GogoEntertainment , go to download GogoEntertainment and be told your not connected to the internet, go back to the login screen and try to log in, it doesn't work, back all the way out and try again, log in, still not a robot, get access to the main menu, click on the show you want to watch and get notified this flight isn't offering in flight video, back put and try to log into google, facebook, says there is no internet... After literally 45 minutes of complete frustration and wasted time I give up and try and take a nap because my head hurts. When I land I get an email thanking me for my purchase and gives me a receipt. As far as Im concerned YOU OWE ME MY $$ BACK!! Plus a few more bucks for damages. DO NOT USE GogoEntertainment!!!

by ✨Addie✨

"Just because your life is on the ground, dosent mean it stops I the air" WELL WITH GogoEntertainment IT DOES!!! This stupid app isnt even worth the average American's time. Im confusion now. I've tried to watch Ferdinand about 1,000,000,000,000,000,000 times!! But when I go to the website it says "you have to download GogoEntertainment " THAT'S IT! Like what app! It only gives a link sometimes. Worse, when you do go to GogoEntertainment store, unless you have service 1,000 ft. In the air you cant get to GogoEntertainment store so then you literally still have to wait the rest of the freaking flight and then go download GogoEntertainment . LIKE WTH! This is literally a floofing waste of tome unless you cant live without WiFi and are always flying. So, if you're bored out of your mind, don't download GogoEntertainment🤦🏼‍♀️

by Brian From Anchorage

I recently took a flight with two legs out and back. Making GogoEntertainment work on my IPad was an exercise in frustration on all of the flights. After watching the Alaska Airlines add 5-6 times, I used the chat feature. Support told me to clear my browse cache. I did that and it disconnected my chat session. Upon restarting Safari and GogoEntertainment it worked... sort of.

Getting the movies to launch was still painful. I had to select the movie and click the watch button. The first several times it returned me to the select movie screen. Finally it allowed me to open in the actual GoGo app.

Long flights. A couple movies played without issue. Of the other three two froze 15-20 minutes from the end. After waiting 5 minutes I tried restarting everything. No good. Started over with cleaning cache, selecting movie several time, watching commercial yet again, and the fast forwarding to end of movie. I finally got to see the end of the movies. It happened a second time with one of the movies.

One of the other movies froze multiple times but started playing again.

Free is free, I give this two stars because I got to watch some movies I had not seen before. But the application and implementation needs serious work.

This application is a detriment to Alaska Airliners reputation, a company known for its good customer service.

by DanCip

I’ve used GogoEntertainment on 4 flights with Alaska Airlines.. GogoEntertainment has promise but I always feel like I’m the beta tester and each time something has gone wrong. (1) It’s hard to get it to start. (2) The good news is the first time I used it the main menu displays your entertainment choices in an orderly fashion. (3) But each time I’ve used GogoEntertainment two weird things happen: if you start a movie you can’t toggle out of it - if you attempt this GogoEntertainment freezes (if that happens you’re done - no more entertainment). The next time you log in you are directed to your “library” where your “stuck movie” is stored AND THERE IS NO WAY TO GET BACK TO THE MAIN MENU.. What this company needs to do is to hire a few programmers AND then hire a test group to Beta test it on their dime not my time...

by G_72

I was trying to install GogoEntertainment for one of my family phones and it was completely impossible to make it work without a cell phone connection to receive a double verification even though I was approving in person. Somebody does not have common sense with these approvals. I had 3 hrs to try everything within my means and it was a 4hr flight frustration. GogoEntertainment works well but apple is not what it used to be!!

by Qcksilver

For those that are complaining about the Adobe Flash issue. A simple search on GogoEntertainment Support screen walks you through how to toggle off the “desktop” version of the website. GogoEntertainment simply doesn’t realize you are on a mobile device (apple wants you to experience desktop quality sites on an iPad). Once you turn that off, you’ll be good.
I’d give 5 stars if GogoEntertainment had a 10sec rewind/fast forward button. It would also be nice to have a scrubber that showed what time you’re at in the movie. When I change flights, I remember that I’m 47 minutes into the movie, but it’s very difficult to guesstimate where I’m at when I’m trying to drag the status button to where I left off.

by Customer X24

I can’t speak for the people having poor connectivity on their flights, but those not understanding how to download or navigate it must be quite the smooth brained individuals. You connect to the WiFi, it redirects you to the homepage, you click on the in-fight entertainment, click your film, and then it provides a link to download from GogoEntertainment Store. Delta had a quick download and not a single issue, managed to get my movie up and running in 30 seconds.

by Amishma(AKA) Amy

This is a great app to entertain you on a long flight. It has lots of newer movies and it has a kids selection as well! It’s great for my 6 year old who gets bored on long flights. However, it only works for certain airlines. A lot of reviews have complained about this but you can look up on google, safari, etc. which airlines GogoEntertainment serves and you might find yours. I have been recommending GogoEntertainment to lots of my friends and now to you! Thanks for reading! Have a safe flight!

by Jessika..........

Anyone having issues just navigating GogoEntertainment is to blame. It’s very user friendly. I fly Alaska frequently and have never needed assistance to get set up and watch a show or movie. Once in awhile the connectivity will fail but it’s by no fault of GogoEntertainment . Usually only happens on a turbulent flight, but very infrequently. Love it, so grateful this airline gives you free movies and shows and messaging through multiple apps. Also, if you have T-Mobile, you get an hour of free WiFi when connecting through your phone.

by Connie In Az

After booking my Delta flight for Thanksgiving, I read about GogoEntertainment and despite the poor reviews decided to give it a try. So glad I did as it worked perfectly. As soon as the plane reached cruising altitude, I selected the free entertainment wifi, selected my movie and started watching. I was very impressed with the wide selection of movies for all ages and genre, the clarity, and ease. If you are undecided about using this free service, don't be, download it and make your flight more enjoyable.
I also set up GogoEntertainment for my non-techie husband, and he had no problems.

by Knnbrooks

Initially disappointed because we didn’t have the movie screens in the back of the seats. After hearing the announcement before take-off, I looked in the back of the American Way and found instructions on how to access.

I was disappointed again because I saw where you must download GogoEntertainment PRIOR to take-off. However, there is a workaround to use their WiFi for free, access a website and download GogoEntertainment . Best case scenario is still to download ahead of time though, since downloading in-flight cuts into your movie time.

I was able to enjoy a currently pay-per-view box office hit on my home TV provider on my iPad. Great selection of movies.

by A Discerning Music Lover

I was dubious about downloading GogoEntertainment after reading the HORRIBLE reviews left recently. They all had 1 thing in common, they were all on different airlines (Delta, American Airlines, etc.) No one had recently reviewed their experience with Alaska. I was able to download GogoEntertainment in the air on my IPhone 8 Plus using their FREE Wifi from Seattle to LAX. I was able to watch Oceans 8 with headphones and subtitles because I sometimes miss details when they have accents. It was an easy interface through GogoEntertainment and I could have accessed through Safari. It worked perfectly for me. Thank you, Alaska for going the extra mile and making it possible to have free entertainment on my flight. And to GogoEntertainment developers, I would drop an airline that does not back your play, man! That’s not helping you guys get anywhere. I am glad I took a chance and downloaded GogoEntertainment.

by PeRDlTloN

I fly Alaska quite often and I never have any issues with GogoEntertainment. It may occasionally buffer. However, it is never for very long ... I have read some horrible reviews on this but I have used it for a couple years now and I always seems to do me right. While I don’t use internet while flying ... I thunk it is quite standard to charge for internet service ... movie selection is adequate for wasting a few hours in the sky and the texting IS free of charge so that is kewl.

All in all ... I am satisfied with GogoEntertainment .