Contact Gogo Entertainment Support

by .,kkkkk

I have flown on several 5-6 hour Alaska Airlines flights over the last three months, which utilize this app, several of these flights with 2 kids and iPads. Only to have my kids in tears because the movie app either works for half the flight, works on one iPad and not the other, or doesn’t work at all.

After the first flight when it didn’t work, I reached out to their customer service for help, and was told I needed to use their chat feature while in flight to trouble shoot, however, the chat feature has never worked while in flight. And once you land you can no longer try and chat because the app is no longer available. When you send them an email, with screen shots of your issues, their only reply is to use the inflight chat. When I wrote to them saying I did try that, but it wouldn’t work, they said “Chat is always available”, which is flat out BS because I even showed the flight attendant, and spoke with others around me having the same issues, and not one of us could use the inflight chat nor the movie features.

So my advice is download it, if it works it works, but definitely don’t count on it as your main source of inflight entertainment because chances are, it won’t work for you.

by OnyEyeWill

As if paying almost $20 for two hours worth of internet use wasn't insulting enough... this antiquated system is garbage. Heres my experience in a semi-play-by-play foremat: Connect to the signal, get routed to another screen, prove your not a robot, create an account, get told your going to have to pay what I feel is an LOT of $ for something that should be a complimentary service inflight, enter your CC #. Try and log in, be told you need to download the app, go to download the app and be told your not connected to the internet, go back to the login screen and try to log in, it doesn't work, back all the way out and try again, log in, still not a robot, get access to the main menu, click on the show you want to watch and get notified this flight isn't offering in flight video, back put and try to log into google, facebook, says there is no internet... After literally 45 minutes of complete frustration and wasted time I give up and try and take a nap because my head hurts. When I land I get an email thanking me for my purchase and gives me a receipt. As far as Im concerned YOU OWE ME MY $$ BACK!! Plus a few more bucks for damages. DO NOT USE THIS APP!!!

by Slainthe Mhath

Difficult to make this app run on an iPhone (6s in this case). Unclear instructions on how to initiate (lag through browser doesn’t help) and it’s unclear when the airplane WiFi has actually connected. WiFi / app dropped out frequently. Once running app was smooth for a while. Was able to watch about an hour of a movie; longest uninterrupted stretch was about 40minutes. After about 1 hour of a 2 hour movie the app wouldn’t reconnect at all. Something of a movie watchers teaser because now I need to buy the movie to see the closing half...
Unfortunately the situation (lack of reliability) created by the app seems to be designed to claw a few more $ out of your pocket by encouraging users to cave in and rent the airline movie player. Better off downloading movie content onto your device prior to the flight and avoid paying unnecessary movie player rental fees. Overall, don’t bother with this app until it is substantially improved.