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I got into an accident a month ago. I still have yet to know what my settlement is, where the paperwork is going, if it has even been sent. This has been a complete joke and I regret ever joining this company. My total loss adjuster never answers me emails except for in the middle of the night, my PIP adjuster never answered any emails and then randomly calls one day and says the paperwork was good and went through. I’ve asked so many times if I could take the totaled car off the policy since I’m not driving it and got no straight forward answer. So now I’ve paid for a car that I’m not driving because I don’t trust this company to not be shady about things. When I had State Farm, my accident was done and cleared within a week. Totaled, paid off, and claims done in a week. There is absolutely no reason why this has taken almost a month to be resolved. I’m disappointed and upset that this is what has happened. I’ve dished out money for this stupid company on a car I’m not driving and my adjusters don’t have the decency to keep me in the loop. I have to call and email numerous times for even a basic response. This company is complete crap and once my claim is done, which will probably be in another 10 years, I’m leaving and never coming back. I’ve also already emailed the company about this complaint and haven’t heard back either. What a shock.

I wanted to give this a try, because I’ve been seeing ads for this everywhere and in concept it sounds like a good idea. However, they make you switch to their insurance in order to do the test drive which will give you the final quote. While they did match my current insurance companies 6 month premium for the initial test drive period, I do not immediately want to immediately cut ties with them because I have boat, and renters insurance bundled through them which I am getting discounts from (and additionally, if I cut ties and join root, there’s even a possibility that they will raise my premium if I don’t score well on the test drive, and i’ll have to go back to my previous insurance company anyways!). Also, they give an option to stick with my current insurance company but also accept their mandatory insurance in order to do the test drive (but who in their right mind would simultaneously pay for two car insurance policies on the same car when it’s not guaranteed that your final root premium will be lower after the test drive). I do not understand why I can’t do the test drive without switching to their insurance. They should offer an option to do the test drive, but not be insured through them during the process. If you have your car insurance bundled with other things in your current policy (which you are receiving discounts from), do not give root a chance. What a shame!

I am an EMT on an ambulance which requires what the test drive would consider “risky driving”. For example, the ambulance will undergo hard braking, quick accelerations, sudden turns, etc. All is done with due regard for the safety of the public and ourselves on the ambulance. However, the test drive can not be turned off during my working hours. I also cannot control when I am in the back of the ambulance and my partner may be driving. The test drive is picking up all of this data for times when I am not driving my personal vehicle and the driving circumstances are different than regular driving patterns. I have a spotless driving record, never been involved in an accident, and never even been pulled over by a police officer. According to the app, I am a risky driver and uninsurable by Root. When I called customer service they also banned me from ever applying for insurance through them again saying my drivers license number was recorded in their system and flagged. Very unimpressed by the customer service. I would have loved to pursue other options for car insurance. It is a shame that Root will not be a future option for myself. Moral of the story: if you are a first responder and might have the slightest chance of driving emergent, don’t waste the 2 weeks of time and the waste of battery from this energy consuming app.