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I have been using betterment for a while now and was sort of happy. Funds performed decent with some gains- thank you for that. What is beyond annoying is how bad the app experience has become. It went from easy to use and clear info to the worst interface I have seen in a long while. Intuitive handling is down the drain - it takes WAY TOO MANY steps to drill down to the info that is important. And even then you can’t find useful information, intuitive tools, advice tidbit. And even than it’s not clear what actually is going on. The graphs are ridiculous - useless. I’m using betterment 90% of the time on my iPhone - and even when going to the actual website it’s terrible what has become out of this “cool” app. It’s disgusting to see yet another corporate “adjustment” taking away the user experience. I’m ready to move on and transfer all my funds to sites that give you an experience and entice you to “observe” your fund. It’s important to feel the love from your app - or you become as exciting as it is to read a phonebook. I know I’m a small fish and nobody cares about my tiny account- but mind you where your roots were when you cared about the end user! Writing a review is a very rare thing of me to do - and it must be really bad if I do so. I have the patience to see one more “upgrade” on the App Store- and if not changing I will be ready to put my money somewhere else- even if it might not grow noticeable. Fix this thing!

Was going to start up my Roth IRA with betterment. Just turned 18 and two days after I decided it was time to open a Roth IRA. Betterment was well rated so I got the app and did all the setup. After tons of questions which is expected, I was given tons more and then told my I’d couldn’t be verified. I already have a credit card at this point and hundreds of dollars in stock so why was this a problem now? Anyway I went through and provided pictures of my ID to verify my identity. Had to wait two days it said. So whatever I wait and wait and nothing. I eventually get an email saying I need addition verification like I hadn’t already sent it. Anyways I’m deleting the app now as I found another app willing to accept my account with no further un necessary verification. If I am going to own an account for 50 years then it better be with a company I can trust and a company that won’t question my moves and identity. I’m not gonna put my money into an app that won’t accept me. Don’t get it

I created a checking and savings account so i could evaluate their interface. I transferred 25k into savings and tried to fund some of that into their checking. I decided i wasn’t a huge fan of their interface so I would transfer my money back out and close my accounts. It’s been 8 days and my money still hasn’t gone from my savings into my external account, but it *still* also hasn’t transferred into my betterment checking. How could it take 8 days to transfer from a savings account to a checking account within the same company? That means they’re either incompetent or holding onto my money inappropriately. My balance shows as 0 yet there’s no money in my betterment checking, betterment savings, or the external account that i tried to transfer money back into. Stay away from their banking if you want to have access to your money