Contact American Family Insurance App Support

by J.melys

Usually apps make it easy for paying bills. But this app has done nothing but cause me trouble. I paid my bill a few days before it was due. It sent me an email saying it was successful BUT DIDNT TAKE THE MONEY OUT OF MY BANK ACCOUNT. So I go in and pay it at my local insurance office on the day the bill was due. Then I get a statement from my insurance company saying money was returned to the bank & presented me with a cancellation notice. The money was in my bank account the whole time. The app didn’t trigger at all with my payments. Does this every time, so much for being “convenient”. Even the employees that work at my local insurance company says this app is trash.

by Ali7097

I wish I could give this app a better review but it is so glitchy! The idea is great and when it works it gives you a wealth of info at your fingertips. HOWEVER, it seldom works!! It freezes on start up 9 out of 10 times. Repeatedly have to open and close it. Sometimes it’ll face activate, other times it won’t. Once it opens it usually freezes on the opening page summary…so frustrating! I have an Apple 13 max and prior to this I had an Apple Xs…this app has performed the same on both phones.

by Cable Ray

There are several bad security practices around the account setup: limiting password length (15 characters - this effectively stops me from using a random word “xkcd”/diceware style password) and using security questions (which effectively are just two other much less secure passwords). Real two-factor would be better than security questions. Security consciousness is a requirement these days, and it saddens me to see apps that force me to use bad practices. Also, there may be additional issues with account creation, but those are the two that stood out the most.