Brussels Airlines Reviews

Brussels Airlines Reviews

Published by on 2026-05-13

🏷️ About: Your personal assistant Keep all your flights stored in the app and benefit from a complete overview of your trips. Your personal trip assistant offers real-time relevant information and you can stay up to date with flight related notifications.


       


Is Brussels Airlines Safe to Use?

We Investigate the app owner's website (Brusselsairlines.com), verify their legitimacy, and uncover hidden scams and complaints.


Overall Customer Experience 😎


😎 Positive experience
96.6%

🤬 Negative experience
3.4%

🫥 Neutral
0.1%

~ from Justuseapp.com NLP analysis of 1,307 combined software reviews.

Is Brussels Airlines Safe?
Brussels Airlines is very safe to use.
96.6/100

  Safety Analysis »»

Is Brussels Airlines Legit?
Brussels Airlines looks authentic and legitimate.
96.7/100



Summary of Customer Reviews (Takeaways): 💎

- Can purchase tickets with the app

- Has an option for Apple Pay

- Has a loyalty program

- Allows for refunds



Read 12 Customer Service Reviews 😠💢

4.8 out of 5
Don’t use this app

Tried logging on with the iPhone app. I used my typical username and password, but it didn’t go through after multiple attempts. Consequently my account has been locked. Can’t get on with the regular browser either.

No options

Doesn’t bring other options to chose from if the specified flight is not available

Search function does not work

Apps does not allow me to search my destination location

👎🏼

Error message every time I try to find my flight.

Keep getting an error message

At every stage, app throws back an error message: the information you are looking for can’t be found, try again later. And this no matter what I try to do. All the time. Annoying.

The worst booking app

Hangs all the time and impossible to do a payment with an international credit card. Too many flaws and unreliable, which is not good enough for a booking tool of a national carrier. Easy jet, BA, KLM, Air France, Qatar, Emirates seem to be able to do it, why not brussels airlines?

Need for update

Designed for Ipad, it did not work just after download...message received " needs an update" . Update non existing!

Not finished

Spelling errors within BrusselsAirlines ... flight time doesn't account for time zones... tells me my BRU-JFK flight is 2hr long... I wish!

Worse service ever

Misinformation and misleading on purpose

Barely any features, hard to use, minimal value

Can’t you simply copy the function of the Lufthansa app since Brussels Airlines is part of Lufthansa Group and Miles&More? BrusselsAirlines is barely useful. It’s too difficult to retrieve timetables. BrusselsAirlines doesn’t remember My Bookings that have been entered. There are no useful functions aside from check-in and that is too difficult to do as well.

Bof

J’ai pu acheter un billet avec l’application, j’aurais préféré avoir une option Apple Pay mais il n’y a pas. Au moment du payment l’Application a laggué au point que j’ai appuyé sur fermer, mais encore pire j’ai pas pu voir l’achat dans l’application du coup j’ai que cru ce n’était pas passé et j’ai failli racheter un billet. Il manque des choses : liste des achats effectués, enregistrement automatique du profile , privilège programme de fidélité, demande de remboursement ect… vaut mieux aller sur la page web !

Kone

Number one



Is Brussels Airlines Safe? 🙏

Brussels Airlines is very safe to use. JustUseApp Safety Score for Brussels Airlines is 96.6/100.
This assessment is based on our NLP analysis of 1,307 user reviews. Combined with the app store average rating of 4.8/5.

Safety Analysis

87.2% of users say app is safe 👍
87.2%

9.5% of users have some concerns ⚠️
9.5%

3.3% of users say app is risky 🚨
3.3%


Is Brussels Airlines Legit? 💯

Brussels Airlines looks authentic and legitimate. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Brussels Airlines is 96.7/100 .
This conclusion is based on analysis of 1,307 user reviews.

🔏 Privacy & Data Safety

Brussels Airlines collected the following data from you:

  • Data Used to Track You:
    • Purchases
    • Search History
  • Data Linked to You:
    • Purchases
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
  • Data Not Linked to You:
    • Location
    • User Content
    • Diagnostics
    • Other Data



How was your experience with Brussels Airlines? Post a Review




Features

Your personal trip assistant offers real-time relevant information and you can stay up to date with flight related notifications.

The Brussels Airlines app offers many more services and useful information such as flight status, contact details, and more.

Check in, change or reserve your seat and receive your boarding pass – all this can be done quickly and conveniently in the trip assistant during your journey.

In your profile you can edit your personal details and use our mobile services even more conveniently and quickly.

Use your Travel ID or Miles & More login and benefit from personalised services.

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