Contact My CenturyLink Support

by Staceyfields53*

Just moved here and all though the equipment was sent, we weren’t able to actually set modem and begin service until two weeks later in the middle of February. Once modem was set up we weren’t able to connect so after several days and hours in the phone troubleshooting a technician was finally set out a week later.. once he left internet went out again. Spent another several days and hours on phone with centurylink troubleshooting problem only to finally be told they sent the wrong box for my speed. A week later new box still not working and again a few days on phone troubleshooting we finally had it up and running to only realize that it will only work part of the day so we are constantly unplugging and resetting at least 4to 6 times a day. This is hands down the worst internet service I’ve ever had. Just received a bill for January and we didn’t have internet that month and barely had it in February, they took off January over the phone but weeks later miraculously placed it back on my account🤦🏻‍♀️ so billing is all messed up and still internet is constantly going out all throughout the day. Highly recommend using another internet service that is reliable and helpful to your concerns ..

by Megcraft

I need internet and century link is my only option. I tested it before I bought my house because I work at home. It worked fine. After purchase and switching the account century link wouldn’t provide the service the prior owner had. It was slow and unreliable I have to unplug things sometimes. Also I have to run speed tests after 11 pm I think they cut back service late at night. Usually the ping would get my service going but lately it’s working so bad the app can’t even do a speed test, it fails. When I does I have long ping, 2mbps download 0 upload. I can’t back anything up to the cloud. What do you do when the only service provider is slightly better than aol dual up. The app might be ok if the service would work so I could actually use the app who knows. I talked to Hughes net but because of my vpn requirement they said the latency would not work for me. Only one Verizon tower near me so unfortunately I spent $50 restock fee to find out they had great service and app but it dropped all the time. They said I need more antennas - hopefully starlink will be here soon. I really don’t understand what century links issue is I’d pay more to have decent service the prior owner had 20 mbps

by Leah&barkley

I cannot contact Centurylink. The app ‘contact us’ feature simply redirects to the website, which does not have mobile chat support.

Calling Centurylink also does not work. Hold times to get an agent are over 20 minutes and the agent either does not understand or cannot provide a resolution. The only thing they will do is tell you to reboot your modem (does nothing when the lines outside your house need repair) and when that doesn’t work will transfer the call to someone else to repeat the issue or kick it back out to the queue. It seems to be designed to trap you in an endless loop of outsourced call center failure and maybe you’ll just eventually give up out of frustration.

I have now been without internet for 21 days. This should have been resolved. Why is there not a self service portal? Have a trouble shooting for common issues and pathways organized by department for when unplugging your modem doesn’t work. An app that would allow you to resolve basic problems like scheduling a technician or sending a message to a billing agent would be helpful.