Contact The Home Remote Support
Company Name: The Home Remote LLC
About: Control all of your home automation and AV devices from one app. Simply click
the '+' button to begin adding your devices.
The Home Remote Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of The Home Remote LLC
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Home Remote Website
Privacy Policy: https://thehomeremote.com/privacypolicy/
Developer: The Home Remote LLC
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3 Most reported problems 😔💔
Connects to controller otherwise, does nothing
by Callawhat
Was hoping to be able to see my cameras and maybe control locks, lights, thermostat from my phone. But this app only indicates it is aware of the devices, and otherwise nothing happens. I can see through the cameras, or see temperatures, or anything. I’m using a Vera Lite, and despite the documentation saying it’s supports it, I suspect home remote simply doesn’t. It’s a shame, because the dashboard looks well designed and easy to use.
Not sure about this app
by Guentermonkey
It seemed great at first and I even bought the business edition login.
That said the app appears to only sync a portion (176) of my SmartThings devices (across two hubs and 280 devices). A lot of devices are missing.
The business edition login doesn’t even seem to work even after paying for it.
I kinda just gave up on trying to use that particular feature.
However I am trying to use more but finding it limited since it can only partially sync devices. Hopefully I just missed something that needed to be done or a feature enabled.
Doesn't work with NEST
by SunBear87
Doesn't work with nest accounts that are linked to Google, which ALL new nest users will be since Nest is now part of Google. Makes no sense.
I will change my rating whenever Nest service gets added which was the only reason I used this app.
Have a Problem with The Home Remote? Report Issue
Why should I report an Issue with The Home Remote?
- Pulling issues faced by users like you is a good way to draw attention of The Home Remote to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a The Home Remote customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using The Home Remote.
