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The app itself is fine, however using the app to redeem items earned from usage is another story. Expect to wait an extra 20-30 minutes in the drive thru with angry customers behind you due to management and staff not being trained properly by the corporate team or having insufficient tools to complete transactions appropriately when the app is involved. On three separate occasions at three different locations I’ve experienced this. Every time it needs management approval, and causes mass confusion at the restaurant. I’ve stopped using the app for DQ because of this.

This app is useless. It does nothing of value. I can’t order in the app. That used to work but it stopped. In app coupons don’t apply to orders in app (back when you could order in app). It shows my store as closed when it isn’t. There’s no back button when you’re trying to back out of many of the menus. Many of the treats couldn’t be ordered in app when you could at least order some things. It does nothing at all and it does it badly. It’s trash. I’ve never seen anything with so little value.

Grand Prairie TX location-staff uninterested in customer service and accuracy. Have to pull forward and wait for food, and when it eventually comes and there is a problem...which there usually is (error with order, missing items, missing condiments, etc. ) you have to drive all the way BACK THROUGH THE DRIVE THROUGH LINE to get assistance, or go inside. Mansfield TX store is so completely dysfunctional and incompetent that I will waste no more words in the description. Area manager PROMISED to contact me to discuss locations...surprise! NEVER called. Used to be our favorite place back in the day.