Contact Blink Home Monitor Support

by HansG44

First , I complained that the latest force update required a iOS version that can not be implemented, rendering cameras virtually obsolete, because my iPad is old and can’t be upgraded - so the customer service/ developer response was :
“appreciate your feed back...recent app updates provide security...my team..will like to discuss Blink system requirements in further detail...” THIS MUST BE an AI response, right?! or someone who has a very dark sense of humor and uncaring attitude !
I understand that the system - NOW -requires an update and iOS that is compatible BUT THAT was not the case when I bought the system, and what you have done is worse than any security flaw exploit would have done -now the cameras are worthless. since, I can not use them with out buying a new iPad that cost 10 the price of cameras. Do you get that?! Is it to difficult to understand the economics of the problem. Why do you respond with inappropriate comments that assume customers “are stupid or ignorant about technology?” Or are you saying that your engineerings are going to violate iOS copyright and hack and old IPad to make it compatible.. (sarcasm).. Yeah, I do not think so!!

by Mimnj

UPDATE (March 25, 2021): I emailed Blink customer service as the Developer’s Response requested. Blink replied back to that email with (exact quote, word for word): “In case you can't update your iOS to a newer version (some Apple devices are limited by the manufacturer), I am afraid that your only option is to purchase newer device, which can carry ios 12.5 or higher.” So that is their only solution, for me to buy a new iPhone. I foresee a class action lawsuit against Blink on the horizon. So my advice is DO NOT BUY BLINK CAMERAS. Blink does not support their existing customers or stand behind their products. I’ve owned this camera for only 5 months, now it’s a brick unless I shell out $600 for a new iPhone. HORRIBLE CUSTOMER SERVICE!

ORIGINAL POST: Worked fine till they updated the app in early March 2021. To view the camera I now must update to a newer version of the app that my phone cannot download because of its older IOS software. Why don’t you allow older iphones the abilty to continue to use the older version of the app. It worked before, now it doesn’t. Now the camera is useless. I was planning on adding additional cameras, but not now.

by Bluelew

I bought 4 outdoor cameras because they were wireless and easy to setup and install. I didn’t want to go through the headache of hiring a professional to hardwire everything. So from that perspective, great idea. Problem is I find this system full of issues. Overall, it’s not dependable. Capturing thumbnails sometimes works, but most often doesn’t. The latency of live view is terrible, probably 10-15 seconds, and that’s if it works. My cameras are within 20feet of my router, and my sync module is literally next to the router so the latency can’t be because of my network which is a 300MB download. Sometimes the motion sensor will trigger but the camera won’t turn on in time And completely miss the action. Live stream audio cuts out frequently. Etc etc etc. When it works, it’s great. But there’s constant issues. I find that it doesn’t work more often than it works. Even night mode is patchy, image quality is great on one camera, but terrible of the other two. I also think the App is behind others like SimpliSafe. I’ll keep playing around with it, but it doesn’t always work and that’s annoying. Oh, and this is pretty annoying, but the whole system is sort of useless unless you sign up for their cloud service which will cost you $100 / year if you have more than one device. Whereas SimpliSafe still allows you to review and store video clips without their cloud service.