Contact August Home Support

by Wafao

My doorbell notification chimed and I answered. It was a delivery and when the call was done I hit the X, went back to the home screen on my phone, locked it, and place it on the coffee table. I went out front to pick up my package and I can hear my 6 year old singing along to his cartoons. I thought I was hearing things but it was clearly my child and the tv and it was coming from the doorbell cam. After securing my package, I ran and grabbed my phone. I went to the doorbell cam and started speaking with the still locked phone in my hand and I can hear myself.

This is a privacy concern and I wanted others to know that your microphone is still on even after going back to the home screen and locking your phone. Force quitting the app seems to be the solution so far. I hope August implements a fix for this because I’m not okay with people being able to listen in on my family and I.

I’ve had the original doorbell cam when it first came out which has been replaced with the doorbell cam pro when that came out and the original smart lock which has been replaced by the 2nd gen smart lock for years now. This is the first time I’ve ever noticed the mic still transmitting even though the call was ended and the phone locked.

by HäckMáte

Like most buyers of this product, I did my research and found that August was highly compatible with Apple, Google, and Alexa. I did not mind paying the premium because reliability and futureproofability was my main decision making force. The August worked perfectly with my apple watch and google home speakers and homekit. But my worst nightmare happened... it stopped working.

NO LONGER WORKS flawlessly with apple. I can no longer unlock with Siri or homekit. AFTER DAYS of troubleshooting and multiple calls to customer support, they simply said "why don't you just unlock your iphone, open the app, and unlock it?". BECAUSE YOU STATE ON YOUR BOX THIS WORKS WITH HOMEKIT AND SIRI AND IT NO LONGER DOES! It was amazing that I could just raise my wrist and talk to my apple watch and say "unlock the door"

They don't know if it's their app, their hardware, or an iOS update, but they DO acknowledge the problem and are "very sorry for the inconvenience". I wasn't going to put this bad review, but I have waited 6 months for them to roll out an update or fix and they have yet to fix the issue. Other customers should do the same, hopefully they will listen and fix.

by RyanOShag

I’ve enjoyed this app overall for the past couple years and the convenience that my smart lock provides. There are occasional connectivity issues, but they’re usually resolved by just retrying. I have had problems when using the lock/unlock widget on iPhone (outside of the app); I’d say it works about 70% of the time.

But I recently got a new iPhone 13, and since then I’ve been completely unable to log in to the app. After spending an hour on the phone with support and resetting my password about 20 times, it still doesn’t work and support’s suggestion was (1) delete my account, create a new one with a different email address, and go through the setup process again, or (2) wait for this bug to be fixed. This is a pain, and since the phone’s been out for a month now I’d expect August to have either fixed the bug or communicated that it’s an ongoing issue (without requiring an hour of debugging with customer support first).

It’s a great product when it works, but now I’m left with nothing but a huge ugly deadbolt and a wasted afternoon.