Contact eero wifi system Support

I own an original Eero system purchased directly from Nick in San Francisco. It works very well in a wooden house that is 2 stories and 3500 square feet. I have a base and 5 more units. Coverage is excellent on a 100 meg cable system. This system is five stars I recently completed the renovation of a structure that I will call a guest house and a studio. All of the ceilings floors and 80% of the walls are pine wood. The guest house in 1400 sq feet and the Studio is 750 Sq feet. In preparation for this installation I purchased a pro pack and a house installation with two beacons. The Base station in the Pro came up with no issues. Standing on its own in the 1400 sq feet it has dead spots and drops. I tried to install the two units from the pro kit and the base could not find them even placed next to each other. Same thing with the two beacons. I tried to enter the units with serial numbers and some luck but poor placement and no luck finding them after that. I started with the original unit from the cable company and have since purchased a NetGear X45. It reads the 200+ megs from the cable company but can not get past the Eero issues. The Nighthawk cable router modem gives good coverage in and around the guest house but barely twenty feet away in the Studio the coverage is spotty. I have just purchased two range extenders that are compatible with the Nighthawk X45 C7800. They will arrive next week and I will give an update then.

As others have written, the hardware, (when you can get it to work) is great. But the app is a disaster. Nearly everything in it failed to work as soon as problems were encountered and simple, last-resort items like deleting nodes or remove the network don’t work. I wanted to see how smart the system was at reconfiguring itself, so first I tried changing which node had the connection to the gateway. Didn’t work and had to start everything again and wait, just do get it back to working at all. Then I wanted to move nodes around as the first place I put a node said it couldn’t receive a signal at all. This is despite my house being half the size eero Pro claims to support, and also despite putting the node on a hard surface off the ground with no electronics nearby. Then I wanted to remove a node so I could put it somewhere else. Wouldn’t do that either. Finally I tried (while right by the connected gateway) to delete the entire network. Nope. And it doesn’t give any useful feedback either. Not any kind of acknowledgment there’s a problem and what to do about this. Then I saw there was a new version of software I could download into the devices. “Fair enough, it’s a very new product”, I thought. So although it warned that would take 15 mins, and there would be further howls of anguish from the family, I thought I’d try that. But no, that didn’t work either. Again, no explanation as to why. So far this is garbage.

Purchased two eero pro 6 units as a replacement for the latest Apple AirPort Extreme + Express(as extender) setup in hopes of getting better signal in my backyard. Set up was easy and I placed new units in the same exact location as the old ones. Now I did get better signal in my backyard but I also ended up with worse signal inside my house with some devices like my work laptop in the office which keeps switching to slower 2.4Ghz network with no way to pin it to 5Ghz. Same story with my phone when I am in my office. My kid’s old iPhone 4 will not connect at all - says unable to connect every time I try. And then there is the flaky app - 2nd day I check the app and it shows no devices on my network and prompts me to add a new device. I tried restarting the app, toggling WiFi on/off, going next to the main eero unit but to no avail - I finally gave up and walked away. Eventually devices came back in the app just to disappear again later and now I don’t know what I will find when I open the app. And now I’m sitting here and already dreading the next forced software update whenever eero chooses to impose it on me. At this point it feels like a total let down and I am seriously thinking of going back to my super stable Apple network.