Contact Rent Apartments and Homes Support

I am trying to use this app to find a rental for my parents who lost their house in the fire...I can’t see what I’m typing because the text is hidden behind the keyboard... then when I try and send I just get a vibration that sort of feels like it’s an error ... like it didn’t send. But no error message or explanation. Then this message pops up asking me to rate the app. I believe this app deserves one star for actually showing my a possible rental, but then the app is nearly useless as far as I can tell. So I suggest you just have pencil and paper ready to write down the places you are interested in and call. Email capabilities of this app are pathetic

To be clear I do understand it being a app that needs to make some revenue so I can rent it that. But the fact that if I want to receive a message from someone I need to pay for a subscription, I know it sounds overdramatic but I find that repulsive. If it was a service that requested payment right away that’s fine but by having someone put effort in to look for apartments onlyTo find out that if I want to respond to someone I need to pay the app $10 for a seven day fee not guaranteeing services are going to work. I definitely would never suggest this app very greedy

I reached out to 5 different properties, 2 were unresponsive, and 3 responded that the home listed as “available” was in fact rented already, which is more of a reflection of the agents actually “utilizing” the app. It leads one to an overall assumption that lazy or negligent agents choose to utilize this app over others. And speaking of other apps, initiating a search was also not particularly user friendly when comparing to the plethora of other rental apps. Definitely needs improvement.