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⚠️ Most reported problems ⚠️

Crashes
44.2%

Something else
25.6%

Not working
23.3%

Connection
4.7%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of YUNMAI Problems 😠👌🔥

- The software isn't perfect.

- The scale is too big for measuring atoms.

- The update requires an account to connect the app to the scale, which was not required before.

- The page to get help does not exist.

- The app does not accept the password and there is no button to reset the password.

  11 Reported Issues: 😵🆘🛟🚨📢

Andrew Nichols
2024-02-14

Yunmai android phone app won't let me check accept Terms. Sends me to a Korean? page.

BILL
2023-09-28

The scale shows only weigth an nothing more.....another chinese garbagge

Mark Moennig
2023-08-29

The Yunmai scale app worked for a while after I bought it, however more recently keeps crashing and now I can't find the app in Play Store.

Debbie Berry
2023-07-28

My scale is only measuring weight. It worked great up until a month ago. I have had it for a few years.

Ana Canadas
2023-06-19

Since 2-3 weeks ago, my scale only reports my weight and not other biometric data to the app.

Daniel Pemberton
2023-05-20

Scale is only measuring weight not the biometrics any more is there a fix for this

Peggy Stacy
2023-04-19

Scale is reading weight only, no analysis. Glad to know my weight is decreasing, but I find the other details encouraging!

Dr. Patricia Bloodworth
2023-03-01

My scale only reports my weight and not other biometric data.

Cathy Salsbery
2022-07-13

I'm getting Err1 message on my scale and it won't work

Joseline Madrazo
2022-05-23

My device is not found on my Bluetooth. How should I pair this?

Didan
2022-05-15

I can’t access my past data nor my current / it keeps asking if I am mr, I say yes, then it gets hung up

Showing 1-11 of 11

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Common YUNMAI Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot YUNMAI app on iOS and Android devices. Solve all YUNMAI app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. YUNMAI iPhone Issues and Solutions

  2. YUNMAI Android App Issues and Solutions
       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ZHUHAI YUNMAI TECHNOLOGY CO., LTD., developers of YUNMAI.


Verified email  

Contact e-Mail: [email protected]




About this app

You will enjoy a more intelligent and more interesting healthy life with this app App! -Data trend: Based on your weight and body fat, a data curve is automatically generated, you can see the changes in your body at a glance. -Family management: It can record the data for up to 16 users, which is very suitable for family use. 【Smart Rope】 It can record automatically the number and duration of rope skipping and generate a chart at the same time to present your exercise results more intuitively. this app can share the data of each weighing (BMI, Body fat%, weight, LBM, weight, height) of users of the Smart Scale with Apple Health. 1.  As your privacy is very important, after you weigh yourself for the first time, this app app will show you a message " Whether or not share data with Apple Health ".  Connecting this app App and their smart device (Smart Scale, Smart Rope), user's data could be storaged and analysised through this app Health Data Cloud.  Or Tap "Connect to Health" on YUNMAI 's "Me-Settings" page and a message" Whether or not share data with Apple Health " will be displayed. 2.  The Smart Rope can record the number and duration of rope skipping, with a variety of training and challenge modes for you to choose.  Ten body measurements, such as weight, body fat, muscle, body water, bone mass will be generated as brief report.  At present, the function "Connect to Health" of this app App is only compatible with iPhone models from the iPhone 5S onward (iOS10. 0 and above), and iPad is not currently supported.  Note: Continued use of GPS running in the background can dramatically decrease battery life.