Contact YUNMAI Support
Company Name: ZHUHAI YUNMAI TECHNOLOGY CO., LTD.
About: Connecting YUNMAI App and their smart device (Smart Scale, Smart Rope), user's
data could be storaged and analysised through YUNMAI Health Data Cloud. Ten body
measurements, such as weight, body fat, muscle, body water, bone mass will be
generated as brief report.
YUNMAI Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with YUNMAI. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact YUNMAI. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Verified email
Contact e-Mail: [email protected]
Read 3 Customer Service Reviews 😭😔💔
Why do I need an account?
by I'm Bill And I Approve This…
With the new update, I need to register for an account to connect the app to my scale. So by updating, I lost features. An account was never required before. I would like to return my scale since you have made it less useful.
Edit: It's been a month since this disaster of an update. Almost all reviews are one star complaints. Why don't you listen to your customers and roll back the log in requirement?
Second edit: Poor reviews have brought it down to fewer than 2.5 stars. Obviously the customers are not happy. It's unfortunate that most people probably won't look for the app until after they buy the scale, but if you are looking at this before, don't buy a Yunmai product. By updating the app, they took away functionality that I had already paid for. Basically, they stole from me.
Was a great app
by Drd1025
Was a great app but after the latest update, it quit working. I said that I need to log into my .account but will not accept my password. I tried to create an account but I already had one. There is no button to reset my password. I tried to get help using the link provided for the app in the App Store but the page does not exist. So now I have an expensive scale that cannot communicates with my phone.
I just read the new privacy policy. It is not very clear because it is written in incorrect english so it is not clear what they really mean. I am planning to get a different scale now and cannot in good conscience sell this scale to someone else at any price. Planning to put the scale on my driveway, cover it with a piece of cardboard and run over it several times with my car so that the scale will work as good as the app.
Update Broke Several Things
by Lightspeeder
The latest YUNMAI update is a train wreck. Not only did it forget my login information but it made it difficult to re-enter my password and user ID. Further, after I finally got the app to allow me to change my password, the system will not allow me to login but times out my request to login EVERY time! It’s as if the YUNMAI server is offline. Additionally, since I’m not able to log into the system, the electronic scales have defaulted to reporting my weight on the scales in kilograms rather than in pounds. That means I have to do a manual conversion on a calculator to figure out what my weight is in pounds. And since I’m not able to log onto the YUNMAI server, my scales won’t communicate via Bluetooth with my iPhone or iPad. It’s a mess. DO NOT UPDATE your app until they fix this mess.
Have a Problem with YUNMAI? Report Issue
Why should I report an Issue with YUNMAI?
- Pulling issues faced by users like you is a good way to draw attention of YUNMAI to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a YUNMAI customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using YUNMAI.
Stop Ridiculous Charges.
Prevent apps from taking your money without permission. Get a free Virtual Credit Card to signup for Subscriptions.
Get Started now →
