Ventra Status

The purchase button on the app on an iPhone 13 doesn't perform the action. Pressing it over and over did not work.Reinstalling the app did not help.

Fingerprint does not match

Every day or every other day my Favorites reset. This is insanely frustrating.

Cannot purchase a ticket on app. Cannot ad cash value on app.

Accepting Payment - Error for multiple cards used

Cannot sign into ventra app. Very frustrating. Just bought Metra tickets and can't use them.

I tried to retrieve a Metra ticket on my phone and it kept saying "it looks like you're offline" even though I tried going into my email and googling a couple of sites on my phone and there was no problem. Fortunately the train conductor let me slide without having to purchase a paper ticket. But I'm worried that it still won't be working tomorrow.

Keeps losing favorites, which I have to select again.

"Server Error, Try Again Later" all day. Can't buy tickets for a trip tomorrow.

All day Saturday and now most of Sunday, I cannot add value to my card.

When I open the app, on the landing page my favorite routes all say "No information available" instead of their arrival times. However, when I click on each route individually there is information available for upcoming arrival times.

Ventra Support team: Ventra application is working in Google chrome on my laptop; but the same login userid and password are not working on my iPhone Ventra app. I deleted the app on iPhone, powered off the iPhone. Then, I downloaded the Ventra app for ios on my iphone and reinstalled it and used the same userid and password. It gives the same error: Something went wrong...... Server error occurred. Please try later." I am trying this since last month and a half and no support from Ventra. The customer support team says we can't help you!!!!! Thanks, Hemendra Mehta (Cell: 630-697-4195)