Ventra app not working? crashes or has problems?

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1 User reports:
App has problems
 User reports 1

⚠️ Most reported problems ⚠️
Something else
92.3%

Login
7.7%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Ventra Problems 🔥

- Physical Ventra card will not work once added to Wallet app

- Digital card is buggy and half tested

- Takes too long to read card

- Automatically gives user the metro closest to them

- Difficult to navigate quickly

📋 12 Reported Issues:

E
Edward Case 2023-12-08

The purchase button on the app on an iPhone 13 doesn't perform the action. Pressing it over and over did not work.Reinstalling the app did not help.

R
Robert Okazaki 2023-09-28

Fingerprint does not match

S
Semicolon 2023-08-31

Every day or every other day my Favorites reset. This is insanely frustrating.

M
Marilyn Murphy 2023-06-14

Cannot purchase a ticket on app. Cannot ad cash value on app.

⚠️ Troubleshoot | Report Issue ⚠️
A
Alex Cairns 2023-05-02

Accepting Payment - Error for multiple cards used

I
Ian 2023-04-25

Cannot sign into ventra app. Very frustrating. Just bought Metra tickets and can't use them.

T
Thomesa Ball 2023-04-04

I tried to retrieve a Metra ticket on my phone and it kept saying "it looks like you're offline" even though I tried going into my email and googling a couple of sites on my phone and there was no problem. Fortunately the train conductor let me slide without having to purchase a paper ticket. But I'm worried that it still won't be working tomorrow.

D
DWAnderson 2023-03-17

Keeps losing favorites, which I have to select again.

R
Rex Piekarczyk 2023-02-27

"Server Error, Try Again Later" all day. Can't buy tickets for a trip tomorrow.

⚠️ Troubleshoot | Report Issue ⚠️
C
Connie Lauerman 2023-02-26

All day Saturday and now most of Sunday, I cannot add value to my card.

A
Anonymous Guest 2023-02-08

When I open the app, on the landing page my favorite routes all say "No information available" instead of their arrival times. However, when I click on each route individually there is information available for upcoming arrival times.

H
Hemendra Mehta 2022-10-21

Ventra Support team: Ventra application is working in Google chrome on my laptop; but the same login userid and password are not working on my iPhone Ventra app. I deleted the app on iPhone, powered off the iPhone. Then, I downloaded the Ventra app for ios on my iphone and reinstalled it and used the same userid and password. It gives the same error: Something went wrong...... Server error occurred. Please try later." I am trying this since last month and a half and no support from Ventra. The customer support team says we can't help you!!!!! Thanks, Hemendra Mehta (Cell: 630-697-4195)

Showing 1-12 of 12 reported issues:

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Common Ventra Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. Ventra iPhone Issues and Solutions

  2. Ventra Android App Issues and Solutions


  Contact Support

Verified email ✔✔

E-Mail: customerservice@ventrachicago.com

Website: 🌍 Visit Ventra Website

Privacy Policy: https://www.ventrachicago.com/privacy-policy/

Developer: Chicago Transit Authority




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