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by 100K Annoyed Users & Counting

I don’t understand why Ventra created an app from the ground up rather than using the old app as a model. This new app is impossible to use. The bus times are no longer accurate, trying to establish a favorite stop is virtually impossible, and needing to go to a train stop just to reload my card. For someone that uses the bus, this is EXTREMELY inconvenient. So I have to walk 10 blocks to the train station and 7 blocks back just to use a bus that is only 3 blocks away? I wanna be patient and supportive but it appears as though the designers of the app are in over their heads, never use public transportation, and never used the the old app outside of sitting in an office so have no “real world” understanding on how people use the app.

by Hrkjjr

I use this app every day. It hasn’t logged me out in a year- I didn’t recently update it, I did not restart my phone - all I did was buy a Metra ticket and as I went to show my ticket to the person outside, before the tracks, it decided to log me out. Now, we all know that we have multiple log ins over the years, endless passwords and being logged out as I’m trying to catch a train is infuriating. Tried 3 different usernames and passwords only to have my phone rescue me because the info was saved elsewhere. Ventra doesn’t have a “save log in” function so it would’ve missed my train if not for my phone OS. Please fix it and if you need the name of a good programmer, I know several.

by Indigomelon

Purchasing the tickets was confusing because when I bought the cta day pass it was not clearly stated what the difference is between cta and the pace buses. I was charged an additional $2 because I didn’t understand that pace buses were different for some reason. Purchasing a pace pass was nonsensical because I was only in the city for 2 days and you can only buy pace passes for 30 days at a time. At one point there was a huge delay with the buses but I was not notified through the app. Other cities seem to have these kinds of features figured out. It makes me hesitant to use this city’s public transportation again.