delete DS cloud

How to Delete DS cloud

Published by Synology Inc.

We have made it super easy to delete DS cloud account and/or app.


Guide to Delete DS cloud

Things to note before removing DS cloud:

  1. The developer of DS cloud is Synology Inc. and all inquiries must go to them.
  2. Check the Terms of Services and/or Privacy policy of Synology Inc. to know if they support self-serve account deletion:
  3. Under the GDPR, Residents of the European Union and United Kingdom have a "right to erasure" and can request any developer like Synology Inc. holding their data to delete it. The law mandates that Synology Inc. must comply within a month.
  4. American residents (California only - you can claim to reside here) are empowered by the CCPA to request that Synology Inc. delete any data it has on you or risk incurring a fine (upto 7.5k usd).
  5. If you have an active subscription, it is recommended you unsubscribe before deleting your account or the app.


         


How to delete DS cloud account:

Generally, here are your options if you need your account deleted:

Option 1: Reach out to DS cloud via Justuseapp. Get all Contact details →

Option 2: Visit the DS cloud website directly Here →

Option 3:   Contact DS cloud Support/ Customer Service:

  1. 100% Contact Match


  2. 53.33% Contact Match


Option 4: Check DS cloud's Privacy/TOS/Support channels below for their Data-deletion/request policy then contact them:

*Pro-tip: Once you visit any of the links above, Use your browser "Find on page" to find "@". It immediately shows the neccessary emails.



How to Delete DS cloud from your iPhone or Android.


Delete DS cloud from iPhone.

To delete DS cloud from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold DS cloud until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the DS cloud app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.


Delete DS cloud from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose DS cloud, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

Have a Problem with DS cloud? Report Issue

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What is DS cloud?

*You must own a Synology NAS to run this app. To get the full features of DS cloud, the version of the Cloud Station running on your DiskStation should be 4.0 and above. Versions starting from 2.10.4 would only support iOS 8 and onward* DS cloud is the mobile counterpart of Cloud Station on iOS devices. You can select the folders on your DiskStation that you wish to sync to your mobile devices, and make them available for offline viewing anywhere you go. DS cloud also allows you to decide how you'd like to sync: you can set the maximum file size as well as the types of file you wish to sync for each folder. Find out more features about the app on our website: www.synology.com > Solutions > File Syncing https://www.synology.com/dsm/6.1/software_spec/mobile#this app



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