How to Cancel Step

How to Cancel Step

Written by on 2022-04-21

We have made it super easy to cancel Step - Teen Banking subscription
at the root to avoid any and all mediums "Step Mobile Inc." (the developer) uses to bill you.
Now let us get into the crux of this guide.

Rate Step's Cancelation Policy


Complete Guide to Cancel and Delete Step - Teen Banking

There are a few things you must do and know before canceling subscriptions. They are:

  1. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  2. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  3. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel Step - Teen Banking subscription at the root to avoid any and all mediums "Step Mobile Inc." (the developer) uses to bill you. Now let us get into the crux of this guide.


How to Cancel Step - Teen Banking Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on Step (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for Step - Teen Banking, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel Step - Teen Banking Subscription on your Android device

To cancel Step subscription on Android, you need to realize that deleting the Step app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the Step - Teen Banking subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your Step subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

How do I remove my Card from Step?

Removing card details from Step if you subscribed directly is very tricky. Very few websites allow you to remove your card details. So you will have to make do with some few tricks before and after subscribing on websites in the future.

Before Signing up or Subscribing:

  1. Create an account on Justuseapp. signup here →
  2. Create upto 4 Virtual Debit Cards - this will act as a VPN for you bank account and prevent apps like Step from billing you to eternity.
  3. Fund your Justuseapp Cards using your real card.
  4. Signup on Step - Teen Banking or any other website using your Justuseapp card.
  5. Cancel the Step subscription directly from your Justuseapp dashboard.
  6. To learn more how this all works, Visit here →.

After Signing Up:

  1. If you didn't use a Justuseapp Card when you subscribed, your only option is to contact Step directly. Get their Contact info →

How to Cancel Step - Teen Banking Subscription on a Mac computer.

To cancel Step subscription on your Mac, do the following:

  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the Step - Teen Banking app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.

How to Cancel Step - Teen Banking Subscription on Paypal.

To cancel your Step subscription on PayPal, do the following:

  1. First log into your PayPal account at .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "Step - Teen Banking" or "Step Mobile Inc." to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to Step - Teen Banking.
  6. Then click "Done" on the verification page to complete the unsubscription.

What to do if you subscribed directly on Step's website?

Here's how to cancel your Step subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into Step's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all Step's contact details here

  2. Visit the website of Step. Click to visit .

  3. Login to your account.

  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".

  5. Click the link, then follow the prompts to cancel your subscription.

How to delete Step account

You might have created an account on Step during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.

Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to Step via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.

Bonus: How to Delete Step - Teen Banking from your iPhone or Android.

Delete Step - Teen Banking from iPhone.

To delete Step from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold Step - Teen Banking until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the Step - Teen Banking app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete Step - Teen Banking from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose Step - Teen Banking, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

How easy is it to cancel/delete Step?

Our crowdsourced data from Step and Justuseapp users, shows that it is Very Easy to cancel a Step subscription.

If you haven't rated Step cancellation policy yet, Rate it here →.

What is Step - Teen Banking?

Step is the all-in-one banking solution for teens to build smarter money habits. Step offers an FDIC-insurance bank account and a free Visa¹ Card. While the Step Card acts like a debit card, teens can actually build positive credit history with every purchase they make. Step gives teens real world money practice that equips them to become financially independent. The Step App provides insights into teens’ spending and saving, so parents can have peace of mind knowing that their teens’ transaction history is only a click away. With features like direct deposit, savings goals, and automated allowance payments, parents can feel confident that Step is setting their teen up for financial success. Benefits of Step for parents: - No monthly fees, no overdraft fees - Instantly send money to your teens - Automate your teen’s allowances & skip or adjust anytime - Connect your existing debit card, bank account or other apps for instant transfers - Visibility into your teen’s spending and savings - Customer support 7 days a week - Freeze teens’ credit card in case it gets lost - Add your whole family to Step - Protected by Visa's Zero Liability Policy² Benefits of Step for teens: - Get paid up to 2 days early with direct deposit⁴ - No monthly fees, no overdraft fees - Instantly send and receive money - Build positive credit history before you turn 18 - Deposit cash at over 70,000+ retail locations nationwide - Over 30,000 fee-free ATMs nationwide at major stores and retailers³ - Cus...

Stop ridiculous app charges!

Stop apps from taking your money without permission. Protect yourself! Get a Justuseapp Card and keep your subscriptions in check today.


  • By Dawayne Daniels

    My account was charged for a McDonald’s order that I canceled. I would like my money refunded immediately please

Reported Issues: 7 Comments

By Jeffrey morris
Aug 05 2022

My daughter toke $15 out of my checking acct debit card did not allow her to do that need the money put back on my card

Jul 20 2022

my kids friend was on his phone and subscribed to a website called ECHST.NET and it charged him 2.00 $ for subscription.. how do i stop the payment & subscription. can I close this account and open another?

By Dawn LeBlanc
Jan 05 2022

I sent money to the wrong number. How can I cancel that?

By Charles duvall
Sep 04 2021

I am having problem it want let me in to my account and it want let me pull no money off at the atm I got 68.00 on my account I appreciate it if y'all can please fix step account please or I want my money back on another card or something or I'm going to my lawyer

By Leslie Duncan
Jul 08 2021

I have submitted all necessary documents and still cant access my money this card is a fraud and i would like my money returned

By Lyndon Givens
Jun 08 2021

I would like to cancel your mobile account i've been having subscription trouble and i want them to stop so I would like to get rid of this account immediately please let me know how ASAP

By Tearie
May 11 2021

I would like to delete my step account

Have a Problem with Step - Teen Banking? Report Issue

Leave a comment:

Why should I report an Issue with Step - Teen Banking?

  1. Pulling issues faced by users like you is a good way to draw attention of Step - Teen Banking to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Step - Teen Banking customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Step - Teen Banking.

User reviews of Step

  • By A.M.4

    Recommended for Every Parent & All Teens

    Got this in the hands of my nieces/ nephews ASAP. There is no better way to teach financial responsibility than to have them experience it first hand through mobile banking and a physical card accepted everywhere. Step puts them in control, and with that independence comes a better understanding of money management. The future is cashless and it’s incredible to have a bank that does this for our younger generation. I would recommend this to every parent and teen. Sign up for Step now!

  • By Zane Manun

    No fees!!!

    As a parent I always wondered how I would deal with money once my kido is old enough to carry some. I really didn’t want to deal with cash. Step gave me peace. Yay! My girl now carries a card that works everywhere. And it’s free! No fees or anything. Quite surprising to be honest. So not only it’s safe, I also can give her extra whenever she needs or requests wherever she is, school or a field trip. The customer support was very cool taking me off the waitlist. Highly recommend!!! Love you guys!! ❤️

  • By Ali Krebs

    Love this!!

    I’m so excited about STEP for my teenagers. Learning to manage and be responsible with money is not something that gets enough attention in school. I love that they can use their STEP cards and Apple Pay instead of having to carry (and lose) cash. Also appreciate that it’s free, that I can easily check their balances, and that can see where they're spending money! Thanks for an awesome App.

  • By Luckiest Grandma

    Valuable App

    I love this app for awarding my grandchildren with allowance money. App is safe and easy to use for teaching my grandchildren about value of money management. Through Step app, they can quickly tract their balances and spending. Best of all, I don’t have to worry about little ones crying during shopping because their cash fell out of pocket and is lost. I wholeheartedly recommend Step App!

  • By Jcline2010

    Simply great

    Love this app. Solved the teenage cash burn mystery and instantly made tracking our son’s spending possible. Transferring money monthly to his account (iPhone) is immediate and simple. Plus, having a “balance” in an account that he’s responsible for is a lot different than running around with some random amount of Dad’s cash. No excuses! Only choices. Priceless.

Check Out How to cancel or delete: