How to Cancel My Cloud Home

How to Cancel My Cloud Home

Written by on 2022-09-14

We have made it super easy to cancel My Cloud Home subscription
at the root to avoid any and all mediums "Western Digital Technologies, Inc." (the developer) uses to bill you.
Now let us get into the crux of this guide.

Rate My Cloud Home's Cancelation Policy


Complete Guide to Cancel and Delete My Cloud Home

There are a few things you must do and know before canceling subscriptions. They are:

  1. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  2. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  3. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel My Cloud Home subscription at the root to avoid any and all mediums "Western Digital Technologies, Inc." (the developer) uses to bill you. Now let us get into the crux of this guide.


How to Cancel My Cloud Home Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on My Cloud Home (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for My Cloud Home, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel My Cloud Home Subscription on your Android device

To cancel My Cloud Home subscription on Android, you need to realize that deleting the My Cloud Home app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the My Cloud Home subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your My Cloud Home subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

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How to Cancel My Cloud Home Subscription on a Mac computer.

To cancel My Cloud Home subscription on your Mac, do the following:

  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the My Cloud Home app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.

How to Cancel My Cloud Home Subscription on Paypal.

To cancel your My Cloud Home subscription on PayPal, do the following:

  1. First log into your PayPal account at .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "My Cloud Home" or "Western Digital Technologies, Inc." to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to My Cloud Home.
  6. Then click "Done" on the verification page to complete the unsubscription.

What to do if you subscribed directly on My Cloud Home's website?

Here's how to cancel your My Cloud Home subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into My Cloud Home's website or directly reach out to their payments provider.

Generally, here are some steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reach out to them directly: Get all My Cloud Home's contact details here

  2. Visit the website of My Cloud Home. Click to visit .

  3. Login to your account.

  4. In the menu section, look for any of the following: "Billing", "Subscription", "Payment", "Manage account", "Settings".

  5. Click the link, then follow the prompts to cancel your subscription.

How to delete My Cloud Home account

You might have created an account on My Cloud Home during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.

Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to My Cloud Home via Justuseapp. Get all Contact details →

  2. Send an email to [email protected] Click to email requesting that they delete your account.

Bonus: How to Delete My Cloud Home from your iPhone or Android.

Delete My Cloud Home from iPhone.

To delete My Cloud Home from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold My Cloud Home until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the My Cloud Home app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete My Cloud Home from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose My Cloud Home, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

How easy is it to cancel/delete My Cloud Home?

Our crowdsourced data from My Cloud Home and Justuseapp users, shows that it is Unrated to cancel a My Cloud Home subscription.

If you haven't rated My Cloud Home cancellation policy yet, Rate it here →.

What is My Cloud Home?

My Cloud Home app Store it all in one place. Access and share it from anywhere. The My Cloud Home app keeps you connected to all the photos, videos and files centralized on your My Cloud Home device from wherever you are. Automatically back up all the photos and videos from your phone so that you can make room for more. Smoothly stream videos on the go. Quickly find and share your favorite memories with friends and family. With the My Cloud Home app, all your content is under your control wherever, whenever you have an internet connection. Access your content on-the-go from anywhere in the world Automatically save the photos and videos from your phone Quickly search through your content by name or location. Play almost any video anywhere Share your memories effortlessly with your friends and family Note: The My Cloud Home app requires a My Cloud Home or My Cloud Home Duo product to work (sold separately).

Stop ridiculous app charges!

Stop apps from taking your money without permission. Protect yourself! Get a Justuseapp Card and keep your subscriptions in check today.

Have a Problem with My Cloud Home? Report Issue

Leave a comment:

Why should I report an Issue with My Cloud Home?

  1. Pulling issues faced by users like you is a good way to draw attention of My Cloud Home to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a My Cloud Home customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using My Cloud Home.

User reviews of My Cloud Home

  • By Andymd

    The failure of connectivity

    I got this cloud device recently and I did enjoyed a lot until the machine got disconnected from the computer, the computer app is 32 bits and the computer supports only 64. So the disconnections is going for almos 6 months, you have to sign in the web in order to save and manage your files instead of your computer, DOES NOT MAKE SENSE, isn’t it. The company always said they are working on it, but nothing is done. The bottom line is that the machine works perfect but it has connectivity issues. If that is not important for you, go ahead and get it, is a good device, other wise look for other brand that offer desktop solutions, don’t get stock in the web site.

  • By Muonic

    An Excellent “Cloud Service”

    Once upon a time when I first purchased a My Cloud Home I was specifically looking for a way to not have to have files tied up on my computer while not giving the whole farm away to a cloud service. I accepted loss of features in that goal. WD has iterated over the past year and a half or so and all of my complaints have been fixed both on the device and the iPhone app. Files is now supported. Sharing folders is less clunky. The photos indexing a album collaboration is actually useful and more.

  • By Tbone Jake

    Using other apps to open common files?

    HEIC is the picture new standard for cell phone photos. Having to use a different app to open these pictures up defeats the purpose for having My Cloud Home. May as well use Google photo then. This is a definite need for change, not to mention video player for cell videos. Make this change and it’s a 6 star app. Besides, we’ve already spent over $200 for the box unlike your competing applications.

  • By *ETR-2016-mtvs*

    Not able to use the app

    I have an iPhone XR I download the apps to set up my cloud home external HD. This is the 1st time I am trying to use app after the set up and for unknown and strange reason the first thing I get is a screen with an “ Analytical ....” subject with some home and thee is exit , cancel button or anyway that will allow me to continue the use of the app

  • By Sparky 223

    Great app. Needs work

    I recently purchased the my cloud home hard drive for back up Mac /iPhone/iPad via the easy to use app for your phone. Incase of the devices crash. And I was getting my self familiar with how the application works and I noticed that the application is missing functionality. But overall it works as described

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