How to Cancel Smart Home Manager

I have great AT&T internet, I think at times... The issue I have is that I feel like no devices can be connected to our extender we purchased from AT&T. When I pull this app up, and I go to tools> network health check. It shows all 14 devices feeding off of/connected to the gateway. And nothing on the extender... when I am upstairs playing a game, the game lags.... the extender is 10 feet from the console, and the gateway is right underneath, downstairs.. if this could be explained, I would give a 4 because there is always room for improvement 😉😁

Didn’t know that this app existed until yesterday when there were ATT outages in DFW area and as any user hooked to the internet unwantedly, I started looking for ways to resolve it. Then I stumbled upon this app yesterday and it didn’t help resolve the internet outage for obvious reasons but when I signed back in today and checked out the features, it’s pretty neat and well thought out. Data usage, WiFi signal strength, preferrred extenders based on Home size, router details and pretty much everything needed is on it. Can kill devices which are dormant but still using internet.

I have had no problems or concerns with smart home manager. It allows me to see who is on the network and to personalize each of those devices with something that makes sense. It also runs an integrated Internet speed test which is great. It also has a troubleshooter for a slow internet as well as an ability to re-assign a device’s channel to avoid interference from outside-the-network devices. Finally, it allows me to see the network remotely and also inability to change the network’s password.

I recently upgraded to fiber and I love it. All of my 50+ smart home devices work flawlessly. However, simultaneously the “usage by device” function was removed from the Smart Home app. This was one of the most useful features as it allowed me to look back 24 hours or even a week and see ALL devices that had been connected to my Wifi...even ones that I do not recognize, so I could then black list them. The app captured the IP address as well as the MAC address of ALL devices that had accessed my Wifi. Now, if I’m going to catch someone piggybacking, I have to log on at the same time they are. Not very effective. PLEASE AT&T, restore that functionality!

This app is very very slow and useless as most of the time it does not show the number of devices connected to the WiFi. It’s been a week since I installed this app and it has only showed me once about the number of devices connected to the internet. I tried to block one of the device to test how this app works and now I am unable to get to unblock the device as the app won’t show me the devices anymore. Each time it says “ we are unable to get your device info at this time, please try again later” it’s been a week and I am still trying. Very horrible app for a service provider like att.