My Cloud Home Status

Last Updated on 2026-03-10 by Western Digital Technologies, Inc.

I have a problem with My Cloud Home

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Most reported problems

60.0%

Not working

40.0%

-Connectivity issues

-Cannot backup to another provider like AWS S3 or Google storage automatically

-Error message stating “My Cloud Home could not complete the action”

Common My Cloud Home Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve My Cloud Home network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the My Cloud Home App
1. On android, goto Settings » My Cloud Home » click [Force Stop]

Clear My Cloud Home App Cache and Data:
1. On android, goto Settings » Apps » My Cloud Home » Storage » click [Clear Data] option. This clears both data and cache.
2. restart My Cloud Home.

On android, goto Settings » Apps or Manage Apps tab.
Click My Cloud Home » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto My Cloud Home » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch My Cloud Home

E-Mail: [email protected]

Website: 🌍 Visit My Cloud Home Website

Privacy Policy: http://wdc.com/en/company/corporateinfo/privacy.aspx

Developer: Western Digital Technologies, Inc.

Apr 04, 2026, 01:07 PM
a Mac user from Blotzheim, France reported problems with My Cloud Home : Login
Apr 04, 2026, 01:05 PM
a Mac user from Blotzheim, France reported problems with My Cloud Home : Not working
Mar 30, 2026, 05:44 PM
a Mac user from Blotzheim, France reported problems with My Cloud Home : Not working
Dec 23, 2025, 02:08 PM
a Windows user from Rouen, France reported problems with My Cloud Home : Login
Oct 10, 2025, 03:39 PM
a AndroidOS user from Algiers, Algeria reported problems with My Cloud Home : Login
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