AXS Tickets Software

They trully live up to their name and will ax you and slaughter you. This is the second time I had to deal with AXS and both times I had bad experience. The first time, was for. Joel Osteen event couple years ago when I paid with my credit card and I bought 2 extra tickets for my son and his friend, but they could not attend. AXS could Not reimburse me due to I did Not want to provide them with my bank account routing and checking # which I consider DANGEROUS for my financial security since the bank info can be stolen and my account emptied from all cash. WHY can’t they just refund my credit card and WHY is it they don’t want my cr card #? My account w AXS shows The second time around, my experience was even WORSE - I purchased 2 tickets for Joseph Prince in Dallas for Oct 2019 for a total $42+ dollars and then could Not attend. To sell the tickets on the AXS app (No option for refund or credit) - I was FORCED by the app to set my sale price at $10/each which is the AXS price for their GA ticket. Thus, if anyone wants to buy a ticket - there is No reason they would want to buy my resale ticket when they can get a “brand new” ticket from AXS.

Ok originally I gave this app 1 star and decided to upgrade to 2... I purchased my tickets on the Tick Pick app and then received an email saying I had to download this app to get them. Downloaded the app... no tickets. There was a message saying if I don’t see my tickets to “verify my email”. Clicked the verify button “oops something went wrong”. I tried this for a couple days until I decided to email support. I received an email back immediately letting me know they received my request. Then I heard nothing else from support. Call me impatient but when I pay hundreds of dollars for tickets I expect to receive them with no problems. Something told me to go on the actual website. Went online and I saw that my tickets were available but I still didn’t see an actual ticket. I went back to the app and they were there. I figured this out all on my own no thanks to their “support “ team. I will continue checking the app to make sure my tickets remain and if I have no more problems maybe I’ll upgrade this app to 3 stars.

I purchased two tickets a couple weeks ago through a friends app but eventually made my own app so my friend could transfer the tickets too me instead. I got them quick without any complications but just last week to check if I still had them because I decided I wanted to sell them so I could go to another event but they were gone? Of course that was frustrating, I thought maybe they didn’t completely transferred from my friends app but they did because my friend doesn’t have them no more either just proof that they were transferred to me.. I hope I either get my tickets back to sell them or just get my money back.. I’ve already contacted AXS help& support center couple days ago but still haven’t got a response.. I’m probably not gonna purchase e-tickets again, should of chosen the paper tickets through mail.. learning experience, next time I know better