AXS Tickets Reviews

by J_wilson_85

I don’t normally do app reviews, but this one frustrated me. AXSTickets communications are confusing. First, after requesting to transfer two tix to the person I bought them for, I got an email saying “[Firstname Lastname] hasn’t accepted the ticket you transferred...” But the name it listed was MY name, not the person to whom the transfer should go. The next day I got the same email twice simultaneously. I did buy two tix, and my friend had not yet accepted the transfer, but why two emails? Does my friend have to accept each ticket separately? When my friend did accept the transfer, I received an email saying my friend had “claimed the 1 ticket you transferred for the following event...” Wait a minute, I transferred TWO tickets. Why does the email say “1 ticket”? Have no fear, there’s a link in the email where I can view the completed transfer. Ugh! After several tries, the link DOES NOT WORK. But wait, there’s a phone number in the email you can call for help. Tried it. On hold forever while I worked in the kitchen. I finally gave up on that. That’s not all! AXSTickets currently states that the tix were transferred on March 14, 2019. Not true! That’s the date I requested the transfer. They weren’t actually transferred until my friend accepted the transfer two days later.
The tix I purchased were not cheap. I would expect the venue would use an electronic ticketing system that’s not so confusing and confounding. Two thumbs down.

by Faultofearth

They FORCE you to download AXSTickets to get your tickets, regardless of purchase. You CANNOT view your ticket on desktop or web mobile, and can’t even sign in on desktop/web mobile. Glitchy, redundant and worthless app that doesn’t work if you are WiFi or VPN.

While you can purchase a ticket on desktop, you cannot sign into a desktop web/mobile version. You MUST download AXSTickets , use the email you used on desktop to sign in to AXSTickets , and then go back to your desktop/web version to confirm your email address. At that point, you must then go BACK to AXSTickets and sign in to see your tickets.

This is a prime example of a product team who was so focused on an app, they failed to connect account across any other platform or device. What a stupid, stupid product decision. The second I go to my event, you better believe I am deleting this poopy app and avoiding events done by this company. My deepest desire is that everyone who had a hand in building this crummy experience steps on a Lego.

by PJ Khaled253

I tried multiple times to transfer the amount that I got from a ticket that I sold on AXSTickets, but I continuously have to keep transferring it because the stupid system won’t transfer my money. I contacted the support team and they keep repeating theirselves, and when I went back on AXSTickets to check the money was back in my sales balance and my bank account was removed. I had to add my bank account AGAIN and transfer and when I tried, it said the first transfer hasn’t cleared but it’s been almost a month and I still haven’t gotten the money transferred to my bank and now I have to add my bank info yet again and redo the same stupid routine I have to do with AXSTickets, I been trying to transfer my money to my bank after selling a ticket and still haven’t gotten it yet, I’ve waited almost a month and it says 10-14 business days to transfer yet I have to transfer it again. This is horrible, such a terrible app

by Myersmlaw

I’ve used the Flash Seats app for years with no problems. Recently, after making a purchase I was informed that AXS would be taking the place of the discontinued Flash Seats app effective 8/30. I didn’t have a problem with the transition until I downloaded AXS and attempted to login. It was explained that if you had Flash Seats then you already had an account in AXS waiting for you. Understandably, you’d only have to reset your password and then you’d have access to all your account content.
Unfortunately, after I downloaded this horrible app, it wouldn’t allow me to sign in. I requested a password and followed the instructions, but that didn’t resolve the situation. Every time I try to sign in, after creating a new password with my already existing email address on file, I’m told that There is an account error and I need to be redirected to the help page or live chat. At that point I’m told it is “cookie” related and I can’t proceed in Safari without changing my settings. The only problem is, I’m not using Safari so it should make a difference. I’m annoyed with this application and don’t even care to resolve the issue.
I’m going to really miss the easy use of Flash Seats. Too bad it makes you give AXSTickets at least one star on the review. AXSTickets is absolute garbage!!!

by Matt Becks

I bought tickets to my favorite band through this company, and treated myself and a friend to VIP meet and greet tickets. The tickets did not say the time of the meet and greet on them, so I called the ticket service and the venue roughly 10 times a week prior to the event. Sent to voicemail every time, no calls back. I show up to the event very early, just in case, and no one at the venue said anything. I assume the meet and greet is after. Dope concert. After the concert I ask a staff member what's up, and they say the meet and greet was before. So not only did they not respond to voicemails/calls after not posting the time, but their staff didn't notify me where and when to go, despite my ticket saying VIP MEET AND GREET in 100 point font. Apparently only 2 people actually made it to the meet and greet that day. I call and ask nicely for a refund of a service they did not provide, and they refused, lying about every detail. I fought the charge on my credit card, and they finally credited me back a full 9 months later. The end.

by Normiam

The monopoly that AXS holds in the ticket and entertainment market creates an environment at AXS where customer service is not only an afterthought but non existent. You don’t care about customers or their needs and it shows in all of your actions and words.
I am a 58 year old professional male who, on a normal year, spends thousands of dollars on event tickets through AXS. I recently had a knee surgery which will preclude me from attending a few concerts over the next two weeks. I asked AXS for a refund and they said NO go sell your tickets on our aftermarket app. This decision was 1) not customer oriented, 2) self serving as AXS would stand to make more money if I sell on their aftermarket platform, 3) glutinous because they already have made significant fees on my original purchase and now want me to sell with them again to gain even more fees. AXS’s lack of integrity and non existent concern for its customers is appalling and disappointing. I will do everything I can to NOT buy tickets from AXS in the future.

by Bugemmi

AXSTickets is a hassle to get tickets, first off I had to login multiple times and it made me worried that my tickets will not be there. I constantly had to check everyday because it would log me out everyday. I even had to have AXSTickets open all throughout waiting in line for the show because I didn’t want it to log me out. Second, AXSTickets doesn’t have a history of the event. I would like to see all tickets I have used in AXSTickets and have my pasts orders in the past events tab. I went to a concert and it stated that a freebie will be included with the tickets, I never received the freebie and I thought maybe because i used axs instead of Ticketmaster, but why would axs clearly include that statement? So I emailed their support team and I haven’t revived a response. I will not be using AXSTickets again, it’s not worth it. I rather print out my tickets or use primary ticket apps. Mind you I used this back in December of 2019 and I’m still having trouble with it (March 2020).

by Jhu1997

I never write negative reviews but this is the worst app I have ever tried to use. I tried to get tickets for a t was in demand… found a couple of good seats and tried to check out. I needed an account. I used my Facebook account, which needed a re-login, but that’s fine. I then had to log into my Facebook account two more times. Then AXSTickets froze, so I killed and restarted it. My tickets were gone and there was no shopping cart I could fish them out of.I waited out the presumed five minute reservation period, searched again, and found the same seats. Hooray!

But it forgot who I was and told me to create an account again. I linked and logged into Facebook, and then I got a page to verify my account. I did so and AXSTickets froze again. So I relaunched, and now I was blessedly logged in, searched for my seats again, somehow got them, and now I am on a checkout page that has no mechanism to check out, no functional buttons at all, and I’m watching my reservation timer dwindle one more time.

by 11jenn11

I’ve purchased tickets for years from multiple ticket sellers, both original and resale and have never had an issue until now. I tried buying tickets on the website, got an error with payment. The tickets I had tried purchasing were gone, but then appeared later so I tried purchasing from the website but on a computer instead of my phone - still received an error. Did the AXS live chat and they suggested to use AXSTickets and I tried again - still got an error. Asked again in the AXS live chat and they said to use AXSTickets , but not have it connected to wifi or VPN… odd but I tried again and it still didn’t work. The AXS live chat recommended I call customer support, but I gave up after being on hold for an hour. Sent an email about the issues because I ended up with multiple charges going through on my credit card, but no tickets and they were no longer listed. So purchasing through the website and AXSTickets doesn’t work - even with all their tips.

by Bad Nicknames Already Taken!

Twice this week my family has tried to transfer tickets from one AXS account to another. My daughter ending up unable to transfer her tickets, so lost over $100. I just needed to transfer tickets to my son, but I kept getting the message that something went wrong, but it turns out the transfer worked, kind of. After several attempts, all the tickets were transferred out of my account t but one didn’t end up in my son’s. After 30 minutes waiting to “chat” (ONLY option available for customer support), they couldn’t help. Gave my son a number to call: 45 minute wait. They said he had 6 tickets ( I only had 5!) they couldn’t figure it out and he had to leave for the show. They told him to go to the “resolution desk”, but didn’t have any idea where that was at Red Rocks. Once there, it was another 40 minute wait (missing one band), before they could get in! I’m going to recommend Red Rocks find another ticket vendor!

by Jdg401

tl:dr - Crashy app. Save your emailed tickets. Hour long customer service wait with no live person interaction.

AXSTickets keeps crashing right now every time I tap the menu bar. Have had a variety of other problems in the past, particularly with tickets not displaying. I go to at least 10 shows a year, not necessarily all through axs, but probably a fair split or slight majority. Save the pdf email that comes with tickets attached, as that email bailed me out a couple of times after other encounters with their poorly working app.

Speaking of poor service, called the customer service number, took several minutes just to get through the automated prompts, then waited for an “operator”. And waited. And waited. After several more minutes, I thought hmm, I’m just going to put my phone on speaker, do a little work on my laptop, and set a timer to start truly counting the minutes. I got to an HOUR solid, no kidding, without EVER getting a live person on the phone. And that was after the minutes that passed by before I actually set the timer. Boooooo Axs. How you have this market largely cornered is beyond me.

by Captainkirk19

AXSTickets is absolute trash and i implore any venue considering to use them as their third party ticketing app (Billy Bobs Texas) to reconsider. I purchased tickets and created an account using my Facebook. I follow all of the prompts and when i am finally signed in it tell me i must “verify my email” and when i click on the link i get a message “oops something went wrong, try again later”. I have been trying to get access to my tickets for 3 days i have chatted with three different “customer support” individuals and after explaining this very issue i received the response “have you downloaded the AXS app and login with your email”. I have created multiple reports and have received only that they have forwarded to their support team and have received nothing since. The concert is in less than 24 hours and their only resolution so far is “you have digital tickets so you can use your card and an ID to enter the venue”...yeah right and have them refuse me at the door. I do not understand where the difficulties lie in this process and am very unhappy with this service. I should have used the print at home option but this was the “recommended” option. I will NEVER try to get tickets thru these frauds again. Extremely disappointed. AWFUL!!

by Northernskier

I had to log in each time I used AXSTickets, which was several times within a couple of days. I chose the facebook login option which usually is super easy with other apps, but instead of using my already logged fb account in the facebook app or safari web browser (as every other app does), I instead had to input my fb account info every single time. Since AXSTickets doesn’t allow adding the tickets to my Wallet (which would mean sharing would be super easy), I opted to share via AXSTickets ’s email share option. My recipient never received an email with the shared ticket (definitely input the email address correctly). So instead, I revoked the ticket share back to my app, and decided to show tickets for both of us. The revoked ticket would not scan properly at the venue, so we had to wait while the box office tried to figure out what the issue was...they were able to print a paper ticket somehow (I’m guessing they somehow made a new barcode?), and that did scan, so we were eventually able to get in...

I recommend the creators of AXSTickets fix the facebook login issue and make sure users don’t need to login each time they need to access their account in AXSTickets . Adding tickets to Wallet is a must, and sending/revoking needs major help.

by BeneciaGloriaa

I would give AXSTickets no stars if i could. do not use AXSTickets to sell tickets. The absolute worst and most unprofessional app i have ever used. Their customer service is also by far the worst i have EVER experienced. I was on hold for over an hour and one of their representatives hung up on me so i emailed them and then called back immediately after and was on hold for yet another hour. The email response i got didn’t answer a single question of mine so i sent a response asking for them to actually answer the question that concerned me and they neglected to respond. Save your time, use a different app. They also neglect to send you confirmation emails so you have no idea what is going on with your tickets when you buy them and when you sell them.
UPDATE: received a developer response that pretty much blamed me for their negligence. I checked every folder in my email because i assumes that for sure they would be more professional then that, but again, I received no confirmation email and then my intelligence and common sense was questioned by the developer because of their negligence, again, DO NOT USE THIS PLATFORM.

by @EbbyEb706

Ok originally I gave AXSTickets 1 star and decided to upgrade to 2... I purchased my tickets on the Tick Pick app and then received an email saying I had to download AXSTickets to get them. Downloaded AXSTickets ... no tickets. There was a message saying if I don’t see my tickets to “verify my email”. Clicked the verify button “oops something went wrong”. I tried this for a couple days until I decided to email support. I received an email back immediately letting me know they received my request. Then I heard nothing else from support. Call me impatient but when I pay hundreds of dollars for tickets I expect to receive them with no problems. Something told me to go on the actual website. Went online and I saw that my tickets were available but I still didn’t see an actual ticket. I went back to AXSTickets and they were there. I figured this out all on my own no thanks to their “support “ team. I will continue checking AXSTickets to make sure my tickets remain and if I have no more problems maybe I’ll upgrade AXSTickets to 3 stars.

by ToniADC

They trully live up to their name and will ax you and slaughter you. This is the second time I had to deal with AXS and both times I had bad experience. The first time, was for. Joel Osteen event couple years ago when I paid with my credit card and I bought 2 extra tickets for my son and his friend, but they could not attend. AXS could Not reimburse me due to I did Not want to provide them with my bank account routing and checking # which I consider DANGEROUS for my financial security since the bank info can be stolen and my account emptied from all cash. WHY can’t they just refund my credit card and WHY is it they don’t want my cr card #? My account w AXS shows
The second time around, my experience was even WORSE - I purchased 2 tickets for Joseph Prince in Dallas for Oct 2019 for a total $42+ dollars and then could Not attend. To sell the tickets on the AXS app (No option for refund or credit) - I was FORCED by AXSTickets to set my sale price at $10/each which is the AXS price for their GA ticket. Thus, if anyone wants to buy a ticket - there is No reason they would want to buy my resale ticket when they can get a “brand new” ticket from AXS.

by Cornbreeshki

The use and ease of AXSTickets was phenomenal. Buying tickets was easy of course .. but getting a refund is a whole other problem. I understand there’s a pandemic going on, and I’ve tried being patient for weeks now. They won’t honor a refund, but the tickets will be good for whenever the show is postponed for. My husband is in the navy , which I’ve explained countless times, and we aren’t sure we would be able to make it back for a concert , seeing we were only going to be in the area for a wedding, that was also post postponed. I’ve asked to speak to managers , and gotten IGNORED. I was asked to submit a refund request after 01May2020 and STILL HAVE NOT heard anything. Again, I understand everyone has a lot going on, but they are not handling this well and have been pushing me off since way before. Will NEVER use them again. I will be disputing this charge with my bank.

by 200393992

I had bought three concert tickets this morning unbeknownst to me the website had charged me an additional three tickets including the ones I had already purchased the first time around. So I had paid $181 including the $181 for the three tickets I bought the first time (the ones I did not want) When you are on the final page of this website they will ask you if you want something called ticket protection which is basically an insurance if something goes wrong your tickets are protected. Their website did not inform me I would be charged $25 for this service. This charge is per ticket (s)

If you are looking to sell your tickets on their app DONT. They will charge you $18 and keep a certain percentage of the sale.

Don’t even get me started on their customer service. No contact number just an auto chat which is completely useless. They gave me a # that wasn’t even verifiable.

Lastly, when I was on the final page getting ready to complete my purchase, there is a pop up window for ads that promise free things do not click on this. Exit out
Of the window immediately. This is how I was tricked into buying more tickets. I was not aware I had already completed my purchase and was charged $181. So naturally I assumed the ad closed my window browser and did not complete my purchase. Nope.

Looked on my bank statement sure enough I was charged $181 twice three tickets I did not intend to buy. These tickets are non refundable so I am out $200….

What a waste.

by SharkB8_69

I ordered tickets online to a recent show. I kept being redirected back to the beginning to try again with the prompt saying saying “Something went wrong. Let’s try again.” So I kept trying and the same thing kept happening. Then I received 2 notifications from my bank for 2 separate large transactions. Yet I do not have my tickets or any co formation. I emailed AXS 2 times trying to resolve the problem and find out in in fact I do actually have tickets. I received an auto response on 2 separate emails and have not heard from AXS and still do not have my tickets. It has now been over 9 days and I still haven’t heard from a real person and still do not know if I have my tickets. I am concerned as the show is coming soon. Second hand retailers have them available, but now the cost is through the roof and I don’t know if I need to take a chance that I will actually get my tickets that I have paid for, or if I should try from an outside source.

Please help me with my situation. I am going to be extremely upset if I can’t go to the TOOL concert.

Cheers!

by MycoolT

So far, my experience has been seamless. I was very skeptical after reading a lot of low reviews and their reasons, but the price couldn’t be beat - plus they were the place on t gee venues site to buy the tickets from. I downloaded AXSTickets and followed all directs (which appears some people can’t follow here then complain bc they did not follow them), bought the tickets, confirmed my account and they were sent legit within a few minutes. I will update if we run into any issues for this coming weekends event.
EDIT: Confirmed. Seamless transaction, everything worked out perfectly and no issues getting in.

by Airrcatcherr

So my mom bought me tickets to the bandito tour to see twenty one pilots, my all time favorite band. I was happy and excited. I logged into AXSTickets and saw the tickets. Later it logged me out and I logged right back in. Later my mom asked me to send her the tickets and so I went to AXSTickets and it logged me out again. I logged in and it said I had no purchased tickets and no events. I logged into the website and it still said the same thing. I don’t know if it had deleted my tickets or if it’s a glitch but I don’t know. I am very frustrated and very mad at AXSTickets because I was very happy and excited to see twenty one pilots. I am never and I mean NEVER going to buy from AXSTickets again until they fix this! I don’t know if AXSTickets just takes your money and deletes your tickets after or what but I’m very frustrated! My show is on Friday and I so wish I was able to go.

by Xxpurldolph

Tbh, it is a great app. But, when I start to buy my fav boyband ticket, and then they ask me to sign in again. I mean, what for? I use AXSTickets and already sign in, when I’m about to buy it, why I have to sign in again??! I’m very easily to forget my password. That’s why I download AXSTickets to help me to keep sign in. Yes there is an option for reset the password, but what’s the point when you are competing with other fans to get ticket, so obviously I lose the best seat as well as the regular seat. The site also crashed while I’m struggling to remember my password and forced to logout and queue in line again. The ticket is sold out but they did not tell you and made you keep queuing in line (which is waste of my time by waiting for 10 mins) giving you the false hope. I am so sad and frustrated. Please fix this and I hope there is no other fans that will experience the same thing as me.

by Jp93267

First of all their customer service is terrible. Slow to respond and when they do it has nothing to do with the issue expressed to them.

Create an account before you try to buy tickets for the first time. If you don't you will have tickets in your cart but when you try to buy them you will be forced to make an account and instead of carrying the tickets through the process they will be taken from you. So waiting for that exact time to try to buy tickets because they sell out in seconds will be a pointless attempt. Also, it makes no difference if you use AXSTickets or the website.

I emailed the company to tell them of the problem so maybe they could try to fix it, but their response had nothing to do with the issue at hand. Therefore, I wouldn't expect this issue to be fixed anytime soon.

by Msivieee

I bought my boyfriend tickets to a concert in Sept, but after finding out we won’t be able to make it we resold the tickets. That was over a week ago... and I’m still waiting for my money. After putting my bank info so that the money would get sent to my account, the next screen said “you’ll be receiving your money in 2-3 business days”. Well obviously it’s been more than that, I’m just upset that they’d falsely claim something and not come through with it. Aside from that they DON’T even give you a confirmation number or email that’s proof that the money will be put into your account. I would rather be told the truth than a lie, after reading other reviews I see it’s a big issue. Very disappointed. And now it keeps telling me “Oops we’re having trouble accessing your sales balance” when I clearly have NO sales balance because it was SUPPOSED to be put into my bank account.

by Cassidy RB

I purchased three tickets for friends to go to the Joyner Lucas concert. Two of the ticket were bought together and the other was bought separately. I tried to shared all three tickets through AXSTickets and neither party was able to revive them. The email sharing the tickets never went through. Then I had to send the PDF tickets to my friends. The first two friend got in no problem with the PDFs, but my third friend was denied at the door because they said the ticket barcode was expired. I got on the phone with AXS customer service, per the venues recommendation, and had them send a new barcode directly to my friend at the venue. He never received the email. I finally had to send him a picture of my ID so they could look up the ticket to print for him. It seems like nothing on AXSTickets worked! I buy tickets on other companies and never have problems like this. This is my friend time buying through AXS for other people and I’m not sure I would use them again.

by Jlpuoe2012

AXSTickets is one of the most frustrating things I have ever experienced. The hassle with trying to login is just ridiculous! For an app that is so important to accessing your tickets, you’d think it would have a seamless login procedure. Nope. AXSTickets would not take my CORRECT login information that I set, so I had to login with my Facebook account that has a different email attached to it. So finally I’m able to login, but of course the tickets I already purchased are not there because they are under my other login that AXSTickets WOULD NOT TAKE. The websites attached to AXS app should just let people access their tickets from their emails (like they used to before this whole app craze) since AXSTickets has so many issues that you can’t even get to them. It’s pointless. We don’t need an app for everything. Especially if you can’t even get it for work properly.

by Linaabeennaa

I purchased two tickets a couple weeks ago through a friends app but eventually made my own app so my friend could transfer the tickets too me instead. I got them quick without any complications but just last week to check if I still had them because I decided I wanted to sell them so I could go to another event but they were gone? Of course that was frustrating, I thought maybe they didn’t completely transferred from my friends app but they did because my friend doesn’t have them no more either just proof that they were transferred to me.. I hope I either get my tickets back to sell them or just get my money back.. I’ve already contacted AXS help& support center couple days ago but still haven’t got a response.. I’m probably not gonna purchase e-tickets again, should of chosen the paper tickets through mail.. learning experience, next time I know better