tl:dr - Crashy app. Save your emailed tickets. Hour long customer service wait with no live person interaction.
AXSTickets keeps crashing right now every time I tap the menu bar. Have had a variety of other problems in the past, particularly with tickets not displaying. I go to at least 10 shows a year, not necessarily all through axs, but probably a fair split or slight majority. Save the pdf email that comes with tickets attached, as that email bailed me out a couple of times after other encounters with their poorly working app.
Speaking of poor service, called the customer service number, took several minutes just to get through the automated prompts, then waited for an “operator”. And waited. And waited. After several more minutes, I thought hmm, I’m just going to put my phone on speaker, do a little work on my laptop, and set a timer to start truly counting the minutes. I got to an HOUR solid, no kidding, without EVER getting a live person on the phone. And that was after the minutes that passed by before I actually set the timer. Boooooo Axs. How you have this market largely cornered is beyond me.