Gametime - Last Minute Tickets Reviews

by Angryone2018

I had the absolute worst experience with Gametime… I bought the tickets two days prior to my event. It said that the tickets have been transferred that same day and I downloaded the ADDITIONAL apps required to actually receive the tickets and I never was able to get them. The first time I called customer service they were helpful and said I would receive an email with the ticket information within 45 minutes… 45 minutes go by no email. So I call back to which I get a new customer service rep who was very rude, no help whatsoever, and told me to check my email which I did obviously! With nothing there. That was their only solution, they did not help whatsoever. We go to the box office at the event hoping they can help. They’re trying but see the same problem we see. I call back! (3rd time now!) Same “solution”. Finally the event Box office was able to see that the transfer had been initiated just the tickets were not physically there so they took what evidence we did have from this DUMB app and thankfully they were nice enough to let us in. this app: Your customer service was awful and your system with these partner apps AXS & FLASH SEATS was a joke. Will never be using your service again even if it was a good price for tickets.

by Notagametimefan

After checking my bank statement showing me there were two charges for game time for the same price the day after the event, I called to see what was going on. Two days prior I had been online attempting to purchase tickets for a baseball game it told me I needed to download Gametime after purchasing which I did. However it showed no tickets in my my ticket section so I went to the same section selecting the same tickets and purchased them. The tickets then showed up in my ticket app, if I had already purchased tickets with the exact same email address and log in why did they not show up and why are they still not there? After calling once it sounded like who I was talking to was going to be able to help out but unfortunately Working as a first responder as an EMT/Firefighter I suddenly had to go and that would call back later. When I called back I talked to someone who claimed he was a super visor, and he knew everything and all the policies and since the game had passed he could no longer refund me due to company policy and stating it was my fault for the second purchase and that they sent me an email. You would think if they wanted to keep customers happy and returning they could fix a simple mistake such as accidental double purchases.

by NeilKR 76

I purchased tickets to a baseball game. It was my 4 year old’s first game. I was waiting did the tickets despite getting an email that my tickers were coming shortly. I kept on checking but it never came. The team ticket booth couldn’t help me because this is a ticket reseller. I tried calling customer service and was standing outside with my kid frustrated and not knowing what to do. TJ he customer service rep tried to help me but to no avail. Finally, I bought tickets at the stadium itself at full retail price but only in my budget.
this app did apologize for the mistake and inconvenience. I think they wound up “double-selling” the same seats! The did issue me a full refund however we didn’t go in early enough to get the giveaway for the first 12,000 fans telling me they were long gone! I am still very angry me and my daughter didn’t get those commemorative coins because they had a special ceremony before the game.
I should have stuck to using Tickpick only but there were only a few good seats left at decent prices. I wanted to sit in the field level to give my youngest daughter that great first game experience.
I am never, ever using this app to buy my tickets for any games or events ever again.
I wish there was a zero star option but nevertheless, this was my first and last experience with them. Time to delete Gametime and free up some storage space…hehe

by Aqua Lad

It's a great app that generally seems super convenient. That being said, I tried to purchase $9 tickets to a concert, and Gametime charged me for a $63 option. I didn't see a confirmation price anywhere after clicking on what I thought was the $9 option, so I didn't notice this until the day after when I looked at my bank statements. I tried looking for a customer service number, and they don't have any phone numbers posted anywhere online. You have to email them first in order to obtain a phone number. After finally getting a phone number and calling them, they basically just told me that the whole thing was my fault and wouldn't refund me the difference between the two ticket prices. I firmly believe Gametime glitched out on me and charged me $63 by accident, but even if we were to assume that the whole situation was my fault, they still had the information in front of them while I was talking to them on the phone showing that I tried to purchase the $9 ticket several times, and only showed as having tried to purchase the $63 option once. I've gotten full refunds from companies in situations that were much more clearly my fault, so this just seemed quite absurd to me. After some bickering I eventually gave up as they clearly were not going to give me a refund. I love the whole idea for Gametime but definitely won't be using it anymore.

by Davey Powerscore 4

First of all let me just say that I’ve never written a negative review about an app before. However this company screwed me over so bad that I feel obligated to write a review. I “bought” tickets to the ACC championship game last night. First of all the “tickets” didn’t load until the game had started, making me stay outside of the stadium listening. Once they did appear in my app they didn’t scan, because someone else had already used them. I tried contacting this app three times, but no response and no help. I had buy tickets from a scalper (which were cheaper and better seats btw) and received no refund from this app. They DO NOT prevent scammers, they DO NOT guarantee your money. Use any other ticket app besides this one, they are too far behind the ball, they steal your money, and worst of all, they don’t care. The point of Gametime is to buy tickets closer to the game so that they’re cheaper and a better deal. You would think that because of this, this app would have better safeguards and better customer service, and not leave their customers out to dry. Instead they take advantage and hope that you find other options because you’re desperate, and they expect you to move on and forget about it. Fortunately there were other options that let me enjoy the game and have a good time, if not then I would be even more furious. Just horrible all around. DO NOT USE Gametime!

by David B. M.

I tried buying tickets for my friends and myself to go out for my birthday on night to a Nets game. I bought it, but never received my ticket until 3 quarters into the game (even thought their policy guarantees to give tickets before the game starts). I wasn’t able to go to the game with my friends, and therefore ended up stuck at home. When I called for a refund, they didn’t give it to me. After over an hour of going back and forth, they gave me only a $65 credit for my next game (which by the way was 50% of what I spent, $130 on tickets for my friends earlier that night). So, not only did these thieves steal money from me because I paid for a product, yet didn’t receive what I paid for, I also was refused a refund even though their policy is a refund policy! However, on top of all of that, the worst part of all, they ruined my birthday plans with me and my friends. If you want to buy tickets, use another app to do so, because these people like to hide things in their terms and conditions (which nobody actually reads) and then use it against you even though they put in big letters REFUNDABLE, but nope, ain’t nothing refundable with them! So please, do yourself a favor, and avoid making ANY purchases using Game Time Scam Time, it’s for your own benefit, and I’m saying that using both knowledge and experience.

by Kenny G 69 69

Let me start by saying this is a really cool app and I love the look and design and overall app experience. However when it came to resolving a problem and selling tickets I was very dissatisfied. I emailed customer service about a issue with my email address, to which they promptly responded with a solution to attempt, which I did. That unfortunately didn’t work, so I emailed them back requesting more help, to which I never got a response. Secondly, I found that the whole ticket selling process is somewhat shady, I bought two tickets by mistake for an event, to which I immediately tried to get a refund, which they don’t do. So I decided to take the loss on the $60 transaction fees on the purchase and sell them through Gametime . The tickets took forever to sell which isn’t necessarily this app’s fault, but nonetheless... I eventually sold the tickets, only to find out that I won’t get paid until 48 hours after the event... 5 months from now 😑 So I lost $60 for the transaction, sold my tickets under valued more than $100 what I bought them for, and now have to wait 5 months for my money. I realize that this information is stated under the FAQ, but the information is not presented up front when making these decisions. Buyer beware I suppose. Regardless I am very unhappy and would love to see this app improve on this for others.

by FilippoJr

First experience with Gametime .. I order 4 tickets for the 76ers game. I order the tickets on sept22 for a game that would be played on oct8. They take the payment and send me confirmation, everything was great. Oct8 comes around, I get a text saying there was an issue with my tickets and to call them. I call, and they tell me the seller of my tickets fell through and they have offered me a swap. They offer me 3 sets of tickets and apologize because the only tickets they had were DOWNGRADES. I refused to pay the same for the downgraded tickets so they offered me a refund, but all I wanted were the tickets I paid for. Finally got the manager on the line (Josh) and he said he does have upgraded tickets but they are “too much of an upgrade from the tickets you purchased” then he offered me a set of downgraded tickets and $10 this app credit. I was shocked!! How could they call me the day of the game, and say my tickets weren’t available, and we can only downgrade your tickets and offer you a measly $10 in CREDIT. Gametime was created because the owner almost missed a game because of the system, now I am missing my game because of his app. I’m very upset, the price of the tickets increased by a lot and now I can’t afford to take my brothers to the game. I wish someone from this app would reach out to me. Be cautious people please.

by AJane27

This was the worst ticket buying experience I have ever had. THEY DO NOT OFFER BUYER PROTECTION!!!!!! After buying two tickets to a popular concert my friend made travel plans to travel for the event. Several hours later I got a text that the seller no longer had the tickets and to call right away. They then offered me better seats at the same price and asked me to hold. After a 10 minute wait I was told those seats were not available either and there was nothing they could do for me but give me a refund. I asked why they couldn’t get me the next set of tickets for sale that were a slightly higher price point and was told they can’t do it. I asked to speak to a Manager and was told he would call me back as soon as he was off the phone. Thirty minutes passed and I got no return call so I called him. He offered me a credit in a higher amount than what I had paid or a refund but by that time all sets of 2 tickets were $900 or more. The credit would have covered the tickets for sale if he had taken my call the first time or called me back right away. I got no apology and a refund a few days later. Do yourself a favor buy from StubHub. They offer the a FanProtect Guarantee that ensures you won’t get screwed over like I did.

by Rika4367

So I was looking at some tickets and the price said “$88 credit”. It made me think it was just a great deal because it didn’t say “plus fees” or anything like that. And since I have their all-in pricing option on, I thought the $88 credit was the all in price. Well I press buy and it charges my account $260. There’s no request refund button, so I tried to reach out for help. They have a chat option that seems to always be unavailable because I have tried it multiple times and they just send me an email saying it’s unavailable. So I sent them an email each time and after each email i get an auto response saying “we’ll get back to you during regular business hours which is in just a couple hours.” Couple days later and multiple emails later and still nothing. “Couple hours,” their auto response says, more like couple weeks or more like NEVER!!!

So in conclusion, their apps lies about their all in pricing so get ready for some surprise charges. And if you think they have customer service to help you with those surprises charges, we’ll here’s their next surprise, THERE IS NO CUSTOMER SERVICE! All in all lying app horrible customer service.

by Rhalterman

I purchased tickets on the site. The price seemed low which is part of the joy of using the this app app, finding really good deals. I clicked on purchase and completed the transaction. As the guarantee notes: “You'll get the tickets you ordered in time for the event and they'll be valid for entry. If that doesn’t happen, we'll locate comparable replacement tickets...” The law with guarantees is pretty clear, this app does not have the option to later say “whoops we made a mistake” or to say that “the transaction was not really completed because we had to do more work to confirm the transaction was complete”. Once I accepted the deal that was advertised on the site they were legally obligated to fulfill the order or to “...locate comparable replacement tickets...” To make matters worse I received a text from this app insinuating that the problem was in my end at 938am: “Message from this app: Unfortunately, we were unable to complete your recent purchase attempt with the payment method provided. We recommend that you either try a different method or contact your card's issuing bank for further information. We apologize for any inconvenience.” I have confirmed this was not the case, so this message was nothing short of a lie to cover up their pricing error. Very disappointing.

by Mjalten

Sixers are playing a home game that could clinch the first round of playoffs. Joel embiid’s first home playoff game. Meek Mill was just released hours before the game and is rumored to be ringing the bell before the game!!!! Obviously had to get tickets. First time using Gametime and so far everything was amazing. Got cheapest tickets I could find from anywhere else. Tickets purchased. Credit card charged. An hour later, and 2 hours before the game I get a text saying the tickets I ordered are NO LONGER AVAILABLE! Call to get more info. Call and they say they are a third party vendor and don’t have control of the tickets and the seller must have sold them before this app sold them to me. Unacceptable, but no time to waste, and the person says they have other seats I can get. I say well this is ridiculous but I have to get the tickets before I complain further. She goes to get them and then says they sold and she can only give me a refund! This has never happened with any other 3rd party vendor and is totally unacceptable. I would never ever think to use Gametime again and would strongly recommend against it. Paid $100 more a ticket (only because the news on meek mill and how close it is before the game)on stubhub, but got my tickets immediately. #trusttheprocess #freemeek

by CB Detroit

I’ve used Gametime many times for tickets to sporting events, and never had a problem until the most recent time. I purchased 10 tickets to a Blackhawks/Red Wings game in Detroit as my family from Chicago was going to come visit. I bought the tickets in early February and about a week before the event I received a message that my tickets had been “upgraded” at no charge. When we arrived to the game, we discovered that the new “upgraded” tickets were in the very last row of the arena (much worse than those I’d selected), and they were in the dead center of a 30 person row, so no aisle seats (which I was also counting on as there were people in my group that have a hard time getting around.) They were also on the end of the arena, as opposed to the center which I had chosen. I spent $50 a ticket, plus fees, and the “upgraded” tickets were going for significantly less than that. We were so high you couldn’t even see the jumbo tron. I am incredibly disappointed, and it ruined my experience. I feel completely ripped off, and spent a quarter of my monthly pay on tickets I could’ve gotten for a fraction of the price. I tried to contact customer service but Gametime wouldn’t allow me too, saying my email wasn’t set up (it is.) Buyer beware, you may not at all be getting what you paid for.

by Ccg2013

I’ve used this app a number of times before last night, usually without any issue. However, when I got to the ballpark last night, my tickets would not scan. After some confusion in the park, I called this app and spent 20 min waiting on the phone for a representative to figure out the issue. During this time, our event started and prices to other seats rose. I offered to the customer service agent that we’d gladly downgrade our seats so long as we could get in. There seemed to be seats available so
It made sense to me that we should be able to switch out our tickets that were not working. Instead, after 20 min on the phone, the representative could only offer to give me a refund for my tickets, which I still have not gotten any communication about. This is not the fault of the representative, but instead of this app for 1) somehow allowing the tickets I purchased to be invalid and 2) not having a timely solution to fixing this issue. If people are calling you from an event, it might be a good idea to have a rapid fix. My original order was $34 for 2 tickets, but after the fiasco, I had to buy last minutes through another app from close to $80. I will not be using this app in the future.

by Brumini

I usually don’t really have any issues with my experiences using this app, I don’t expect them to have the lower prices they advertise so I usually know what I’m getting into when I purchase. I do however tend to go through different apps and websites bc often times I’ll find tickets on sites that charge less of an added fee for using their services. Also, I recently made a purchase and this app notified me that it didn’t go through, so I then purchased tickets for the same event, different seats, turns out BOTH purchases went through and my only option is to either sell to someone else using this app myself or have this app resell my tickets at whatever price they go for at that time, but there’s no guarantee anyone will buy the tickets and no guarantee the tickets will be sold for what I paid for them and either way it goes this app will take a percentage of the what they sell for and if the tickets don’t sell it’s a complete loss. The tickets I bought ate for an event that very rarely, if ever, sells out. My other option is to try to sell the tickets to someone I personally know but who likes to go around asking their friends to buy tickets at a certain price knowing full well there are lower priced tickets available. I doubt I’ll use this app again after this experience.

by Dylan216

Buying: I’ve used Gametime a few times to purchase sports and concert tickets and it’s easy to navigate and gives a great in-seat view when interested in a certain seat. I had no issues getting into the venues.

Selling: I ended up having to sell 2 tickets I ironically originally purchased from Gametime for around $150. When you sell your tickets, Gametime sets the price for you and you cannot set your own price if you wanted. Fortunately the tickets sold, but note, that one sold at night, then the next day the other did. I’m highly disappointed with the lack of information on sale price of the tickets I’ve sold.
Unfortunately: I ended up getting $52 back in “this app” credit, so a $100 loss over a couple days. Im happy they sold and I got something back, but it leaves me with a bad taste in my mouth as I get surcharged for the original purchase, and then who knows how much this app takes from the resale?? I don’t, because all emails (which is great communication but) didn’t provide any information on HOW MUCH the tickets sold for, and HOW MUCH this app took off of that. this app needs to be more transparent with its financial transactions.

by Mbmaire

After purchasing concert tickets from this app I read a lot of reviews about Gametime (which I had wished I would have done before I made my purchase) and was EXTREMELY nervous about what was going to transpire. They did charge my card right after I requested the tickets but my order still said in process which definitely made me feel iffy. I got an email which told me I needed to get in touch with this app within a day to confirm I wanted my tickets or else they might have to cancel my order- which they had already charged my card and I had read horror stories about not being able t get a refund so I was pretty anxious. I was able to get in touch with the customer service representative to confirm my tickets, and after confirming my order they did come through in a timely manner. I had also read reviews where mobile tickets were scanned and did not work because they had already been used, so I was worried all the way up until my tickets were scanned at the venue BUT they worked just fine and I got to see one of my favorite bands! It seems like it may be just hit or miss with some questionable vendors on here. When I confirmed my purchase, this app assured me that if my tickets didn’t work I would receive a full refund or they would try to get me other seats to the concert. I did not have to put that to the test thankfully, but despite a lot of negative reviews about Gametime my experience ended up being fine.

by Ahdjrbbc

I absolutely love this app! I have been using it for over a year and am finally coming around to writing a review. At first I was skeptical when I saw ticket prices so low but it has yet to fail me. I can always find cheap tickets whenever I am looking to see a game. I also use it to find great prices for seats closer to the court when my team is in town (Go Kings!) so I can get up close and personal. The pictures in Gametime have been super helpful when trying to decide where to sit, especially when I am traveling and going to a game at a stadium I have never been to. Super clutch. I even had to call the customer service team once when I was worried about my tickets not being delivered in time for the game and they were super friendly and were able to answer all of my questions. They assured me they were on top of it and even reached out to the seller for me to speed things up! I will continue to use this app as my go-to for buying tickets and you should too.

by Alperale

this app is the best, and that’s not hyperbole. Easy way to get great seats, obviously, but this review is about the customer service. I purchased some tickets not long ago and tickets were transferred via Ticketmaster a few days before the event. Everything seemed fine until we parked and were walking to the venue, I pull out my phone and go to my Ticketmaster app to find no tickets. I was admittedly panicked but I just couldn’t figure out how to get a hold of Ticketmaster to figure out what went wrong. As a last ditch effort before just buying tickets again hoping to get a refund or something the next day, I called this app’s support. A human answered and was very kind. She explained that the Pro sports team that the tickets were from used a separate proprietary Ticketmaster site than the universal Ticketmaster site. She text’d me a direct link while we were talking and I had the digital tickets in hand. Ultimately Ticketmaster left me hanging, but this app had my back and resolved an issue they didn’t even create.

by Mrs Blosser

Although I completely understand the premise of Gametime - I wish there was a way to pay a restocking “fee” if you’re able to find better tickets within a reasonable amount of time after purchasing (say up to 48-72 hours)... I bought tickets less than 2 full days ago and upon searching Gametime again I have found much better seats for the same or less money. Yes - I could have waited but I wanted tickets in hand for my anniversary but it stinks that there are possibly better seats that will go untaken because this app won’t let me exchange my current tickets. I dont event care that I’d potentially pay the same as the first set of tickets but I want the better seats! Ha! Maybe they would consider offering a ONE-TIME exchange for equal or lesser value tickets with a possible restocking fee if tickets were purchased within say 72 hours... I don’t know. I’m just bummed to see a bunch of good seats with good views going empty! They should create a clause that would benefit both buyers and sellers that would make it possible for everyone to be happy...

by Hggikiff

I have sold many tickets on this app but I’ll have to second think the next time I do. They are not transparent on how much your tickets sell for. So you add your tickets to Gametime and they send you a text once the ticket has been uploaded and also when it sold. Not only do they send you a text they email you too. What the text and email don’t include is the amount your tickets sold for. Don’t you think that’s the MOST Important information?? Why don’t they tell you? Oh because if you don’t pay attention they change the price it sold for. I sold a ticket last week to a dodgers game. When the ticket sold I received a text. I went to Gametime and checked how much it had sold for and it said $18. Later that afternoon I check again and it said it sold for $12.

I emailed this app and went through the process of explaining the situation. First thing the “agent” asked was do you have proof it sold for that amount. Clearly there’s no proof Bc they don’t send you the proof. The responses also seem to be prewritten. Shown no empathy. Yes, it’s a minor difference but be transparent. Tell your seller what price their ticket sold for on those useless text messages and email you send. It’s not that hard!