Contact Spark Mail AI Support

Please fix this! I use this app for work and I can’t continue to use if all the emails I worked on in the office is still in my app when I get home. The sync needs to work better. I’m back on Apple mail app until this is fixed. Once fixed, I’ll update my rating once again. *****I don't know what they fixed in the last update but the exchange sync is back and working perfectly. While at work, I manage my emails through outlook. I delete emails and file emails into folders. When I get home and open the app, allot of those emails are still in my inbox. NOT ANY MORE!!! Its great and it syncs completely everytime and not partially. Now I'm worried about future updates. Please don't break this again. Keep up the great work at Readdle!!*******I use to love the app, I used it for my personal email as well as my work. But now I went back to the apple stock app because this one no longer syncs with exchange. While at work, I can delete email, move emails to folders, etc. When I get home and open this app, most of the emails I already saw at work are still there in my inbox. That never happens with the apple tock mail app. I have to manage my emails twice now with Spark. Fix that and I might go back.

Prior to version 2.0 my rating was 4 stars. Spark is a solid app with a lot of great features that the native Mail app lacks. The Smart Inbox and notifications are great as well as the Snooze, scheduled delivery, bulk inbox actions, and app extensions. However, I have had a constant struggle with bugginess since the v2.0 release. Their support and dev team have been responsive and released several updates, but too many remain and more keep surfacing with each release. My exchange inboxes have stopped syncing across devices (even though they sync fine in Mail), emails show Subject details for other emails, Apple Watch app will not open anything, and sporadic ‘load message errors’ where messages will not display, among other issues. I experienced another eye opening quirk while traveling in an area with weaker connectivity where I could barely send or receive emails via Spark, while the native Mail app worked just fine. Apparently, your messages make an extra stop on Spark’s servers along the way where certain app features are executed. Privacy concerns aside, somehow the communication between the app and their servers is more prone to connectivity quality issues than the native Mail app. Back to Mail for me.

I know only about two iOS email clients which support Evernote integration. Spark and airmail. Airmail doesn’t even display my work exchange mails and spark seems to have overall the better features. That is IF it decides to work. I deleted my email account numerous times and even deleted all data with spark and registered from scratch 4-5 times. Which is by the way the official support answer lol. Either emails cannot be sent, or the email body has a load error, or the calendar doesn’t work. Lastly I had an global calendar usage exceeded even though I am only messing with my gmail and exchange which on occasion works. When it works it’s fantastic. Then next morning suddenly my exchange account is simply not present anymore go figure.... I would pay for this (one time not subscription please) to eliminate the bugs. How the company can pull a subscription model off is beyond me considering all the bugs. Of I make the math of what a team would end up costing via subscription there should be almost no bugs here and if there are some they should be resolved quickly. This seems not the case unfortunately. Well I’ll keep searching for an alternative and maybe try another update later.