Contact Voltage Mail Support

by Mags-a-lot

I’ve been trying to use this app to open a secure message from Wells Fargo for over 45 minutes and there is no way to get it to work. The website online has 404 errors and is complexly unhelpful, and the app is stuck in the 6 introductory “this is how to use it” screens. There’s a “?” on the last screen that links to FAQs and they are completely unhelpful. They keep saying the same thing about how to use the app to open secure emails - I GET IT - but it never shows how to create an account with the stupid Voltage software which you need to open anything in the first place. This software is garbage. The website and the app are not user friendly and it shouldn’t take 45 minutes to unsuccessfully open one email.

by Trailblazed87

If I could give 0 stars, I would. I hate this app. I hate that our customers are forced to use it because of the company I work for. Out of the over 100 people who I’ve told to download the app in order to open the email on a mobile device, maybe 2 were able to get it to work.
We get an obscene number of phone calls and emails saying “I can’t open this email!” and the app is the last resort any of us ever use to try to help our customers open the emails because it’s such crap. We would rather tell people to go to their local library to open their secure email on a desktop then tell them to open it with this app. You’d get it open sooner driving to the library then you would with this.

by Bfdm_mexi

This is a horrible app. Once you sign in and try to download your document all you get to do it view it in the program. It doesn't download and there is no back button. So you have to close it, go back to the email, press and hold the attachment, select open in voltage, re enter your password, then enter another verification, and you finally get to select view or download document. But the joke is on you, both selections do the same thing and you cannot actually download and print anything. And with no back button, you end up wasting a lot of time