Contact Lollipop Support

by Everynameistaken1627347

Camera is adorable and quality is superb. That’s the only good thing about Lollipop though.

The App crashes constantly. I subscribe to the full membership but have never gotten a successful connection with the BPM monitor [after 4 months of trying daily] most days it doesn’t even attempt to connect just sends an error to try again later. VERY irritating considering how much I’m paying for this service. Camera is placed at the recommended height, baby sleeps in tight pajamas with no blankets, toys, pillows etc. there is no reason is shouldn’t be able to find her.

Works well as a general baby monitor but in my experience doesn’t accurately or consistently provide any of the services that would make it worth the price— I will not be renewed g the subscriptions when it expires but I paid for the year so I’m stuck for now.

by GETSOME12

I have used two of your cameras now for four years. One with my son and the other with my daughter.

When we first purchased our cameras, a few fixes needed to happen, but other than that, the app and camera in their simplest form were flawless. I have recommended these cameras to anyone and everyone who asks us what camera to use.

If we do not see any fixes happen with the app and camera functionality, we will not be recommending this camera to anyone, and we will be getting new ones.

Since the last few updates, we have not had any microphone capability to talk with our kids; we have entirely lost the ability to look back at our timeline to see recorded crying events or look back at any events. We have lost the ability for our family to share cameras even with full permissions tuned on. We have also lost hundreds of pictures stored on our camera roll before the update that put photos on the phone camera roll.

After looking at the reviews online, it seems this is not a troubleshooting issue; this is an application issue. I am begging you to please fix these issues. Go back to a previous version. The app used to be functional and straightforward; now, it might as well be a paperweight.

by Monicac53

We were very excited about this monitor when we first got it. We loved the look of it as well as the ability to watch the monitor from our cell phone. However, we’ve been extremely disappointed by the real-time function of this monitor especially with the new app update. We can no longer look back on any of the live feed videos we used to be able to, the camera disconnects from our WiFi constantly, and we are unable to connect to the camera from the app to play any music/sound. I’ve tried contacting support with no help. We’ve considered getting a new monitor, but this one cost $150. That is a lot of money to be wasted on this product that does not work the way it says it will. I would not recommend this product to any current or expecting parents.