Contact Furbo Support

by Aksin114

Furbo is more expensive then any other dog cameras because of the features they offer. When I purchased in 2017 I was told smart alerts are free and that comes with a price. After 2 years of using all these features that makes camera expensive become part of monthly subscription for $6.99! You don’t get alert unless you pay monthly subscription. On top of that, so many times camera freezes and loose connection, if you update sometimes it doesn’t work until next update. It is not worth your money!

I already paid $200 which is not worth the price and now I am expected to pay extra $6.99 for this useless camera. Beware and never purchase this camera. There are better ones out there for half a price or even cheaper. They loose so many customers already and they are trying make up that loss from existing customers by cutting the free features and putting them under subscription. Im never going to subscribe what is suppose to be free! I will report their false advertising and save as much as new potential customer from wasting their money!

by Shaezilla

The Furbo was worth it at first when they gave you the premium service trial, but now that it has expired it’s useless. The microphone quality is awful and makes you sound creepy so when you try to talk to your dog it scares them. It was worth it for me because of the person spotted feature but now I have no idea if the sitter came to let my dogs out while I’m at work if I’m too busy at the moment when they bark to immediately pull up the buggy, slow app and watch to see what they’re barking at.

I’m not going to pay a monthly fee in perpetuity for that feature after I bought the device for hundreds of dollars. I work in the animal care industry and will actively warn everyone I know against doing business with this shady company. All the reviews that are positive have just received the product and haven’t lost the “premium features” yet. They are not transparent about the fact that you need to pay every month forever when you’re buying the device. It’s not until you download the app and see all the reviews from people who were duped, like you.

by Unhappy With Furbo

Buyers beware. The description on this app is not entirely true without a “Premium Subscription.” I am very unhappy with Furbo right now. I have been using my Furbo for two years with no monthly subscription and always received person alerts, activity alerts, dog selfies, etc without any extra charge. Months ago they started advertising this was going to be called “Dog Nanny” and require a premium subscription or some ridiculousness like that, but I was given a free trial that kept extending itself so I didn’t worry about it too much thinking it was something new they would try but wouldn’t actually last. Alas my final trial renewal or whatever they want to call it has expired and I won’t be getting any more video clips or alerts when there’s activity in my home. It is just wrong of them to offer a service to loyal long-standing customers for years then change their policy and require a subscription for the same services they were getting all along for free. Completely ridiculous. Not cool, Furbo. Not cool at all.