Scoop - Carpooling & Commuting Reviews

by Eyad90

Scoop is way too rigid and lacks transparency, I prefer Waze carpool over this.
- There's no way to see which drivers are available. Thus unable to figure out the likely hood of getting matched.
- No way to set more granular time windows, in high traffic cities a difference of 10-20 minutes can make the difference between a long commute and a reasonable one
- very rigid windows for scheduling rides. For morning rides, you're informed after 9 pm which is too late when trying to arrange alternative transportation. For evening rides, it's after 3pm on that day, which again makes it hard to make suitable arrangements. If I won't have an evening ride that day I would just opt to work remotely that day but there's no way to plan ahead with this app.
- sometimes the drivers that pick me up complain that they have to go way out of their way, which speaks to how bad the matching algorithms are.
- unable to schedule rides after the cutoff, if your schedule changes then you can't change/update the window for carpooling after the cutoff
- unable to see driver schedule to respond properly. If I knew I would have a match if I added 10 minutes I would gladly do so over not having a ride

Would definitely want to see more transparency and less rigidity for scheduling rides. Overall a very bad experience for riders. But at least the UI is nice? ¯\_(ツ)_/¯

by Bennnnnnnnnnnn_123

this app had a driver reward program a few weeks ago which is if you drive more than a certain amount of time, you’ll get extra reward. I drove 7 times that week but didn’t get corresponding reward. I asked their customer service, she said the reason is because I chose my rider from the short list instead of schedule my trip before the deadline. This doesn’t make sense at all. They didn’t mention this rule on the poster of the driver reward program. In addition, I don’t see why it matters how I create the trip. The reward is only 10 dollars, it is not a big deal. It just makes me feel I was fooled.
It looks like this app does not care their users at all. I said I want an explanation before I resume using this app. 2 weeks passed, I didn’t receive any response. I am going to uninstall this app due to this unpleasant experience. Well done this app, you just disappoint one of your user.

by TypeR2019

When I first used Scoop it was going great I was carpooling with two other coworkers in my department that actually lived few houses down from me. Scoop was pairing us up then it started messing up. How you pair 3 people to drive work and then only pair 1 person with the driver to go home. I would assume if you’re pair with the driver to go work that you pair up with the same driver again going home. This happened to me a few times and also the fact they paired me up with someone else that’s 40 minutes across town from me. And now Scoop is giving one of my co workers a hard time. He’s not even pairing up with me or anyone else anymore. I hope this app fixes this problem. I understand it’s a app to build a community and carpool. But doesn’t make sense if you have 3 people that wants to ride together and leave the same time. But Scoop isn’t pairing us together.

by Marie T L

I like this app the first few times I used it. However, after my last encounter I won’t be using it. this app provides your number to the person you get matched with I guess in case someone is late. Not sure why you can’t text or contact them through Scoop . Also it wouldn’t be a problem if the driver wasn’t a weirdo. The person I was matched with started to text me right away after getting matched. I didn’t think anything of it. Well the same night I carpooled with this weirdo I started to get weird texts from a number I didn’t recognize. It turns out it was the man I carpooled with. Once he finally revealed his identity I told him not to text me again. The next day he texts me again!! I contacted this app but yet to hear from them. Not sure if they do background checks or check to see the vehicle information is correct.

by Vickyjrvicky

Good thing about this app is that I get matched almost all times.

Worst thing is their customer obsession. My divers never come on time. Also mostly I’m asked to come to a different location which is far from my location. I’ve raised complaints with this app a lot of times. But their response is always “as per our terms and conditions, they shouldn’t ask you to come to a different location. We’ll ask the drivers to follow this strictly”. But nothing changes. When I hear the same response again and again, it’s irritating. I’m not able digest your sweet words. I understand that this app can’t force strict rules as they’re just starting up and can lose drivers. They should also think about retaining riders.

by Osiq

My organization has an affiliation with this app so my costs are subsidized. this app recently announced that in adding some more features to Scoop they will be raising prices. This was disappointing to hear as the features that were added hardly improved the user experience and seemed more to be an excuse to raise prices. Waze carpool is not too far off in pricing from this app and is less likely to have issues given it’s several years of reliability so I’ll be changing alliances to Waze Carpool, where I can set my price and there’s more transparency and honesty involved it seems.

by BiancaG0918

I’ve been using this app heavily for the past 3 months as a primary method of getting to work. For the first few months, I was getting matched frequently with friendly people who had routes that complimented mine. I was probably getting matched 8 or 9 times (of the 10 rides a week) and I couldn’t be more complimentary of Scoop .

Now, I’ve set my availability for pickup for TWO hours each way and haven’t been getting matched. I’m so incredibly frustrated and now I’m only getting matched maybe 3 rides a week. I understand that this is designed to be a short term solution, but if your goal is to match people, you should be doing it consistently...

by Hot_Frog

Scoop is definitely rider oriented. You get picked up at your house & for a modest fee dropped off at work. However it treats drivers as disposable. I have a 35 mins commute & Scoop will send me to someone 35 mins away from my house with another 40-45 minutes drive to the person’s work.. doubling my commute is just not sustainable. Riders cancel & drivers get nothing. Today one canceled at 4am for a 6am ride. I just have to drive empty. No way I can find someone in such short notice. I started not signing up because I feel the service i provide (I’m not a Uber driver , I’m a guy with a job & just a person trying to make a difference) is not valued & im exhausted from driving around. The $11 you get as a driver is no longer worth it especially when it adds an hour to your commute. It’s sad because I love the idea of taking cars off the road & meeting fellow professionals in my area.

by Ddyfdihgfdopoijjhghhggg

The carpooling itself is no longer practical for me. They always match with multiple riders, so it takes much longer than driving alone. Driving takes 45 minutes without carpool lane; scooping takes 75 using carpool lane. Only good if you don't have a car at all, and you'd rather sit in a car than pay for uber or Lyft.

App itself is pretty bare bones. Can only select certain times for pick ups. Can't go back and see previous ratings, much less change them. Weekly accumulated bill doesn't update on main screen until you go to billing section. Algorithms for deciding times, routes, and riders is not very efficient.

by Rimzim89

this app ensures you are picked up and dropped off right at the door. For $2, that’s pretty convenient and thanks to the reminders, scheduling is pretty easy.

Only thing I found ridiculous is the cancellation fee. $5 for canceling is ridiculous. Even Uber does not charge that much. Considering that cancellations are things that cannot be avoided especially if we are booking a day earlier.

this app should really consider revising the cancellation fee. I’ll say it again. It’s ridiculous. Otherwise it’s a really useful app.

by Changtp

I liked this app so much because it was easy to get started and my first few rides were great. Just had to book by the time limit. However for whatever reason more recently I’m not getting matched even though my commute hours are standard and I live and work right off a very popular freeway. I don’t know if this is a this app algo issue or a lack of driver supply... but I never make it off the short list and it’s pretty upsetting. And scoops marketing or customer care team isn’t really great at addressing this customer pain point. It’s happened to me three times this week where I didn’t get a match. This proves to me I can’t rely on this app as an everyday commute option...but I kind of have to commute everyday sooooo

by Tvtdea

Scoop is a great idea of daily commute. However, they have just started and there is limited choices on what times you can choose and limited chances you can got matched up. Sometimes there is no shows which I believe is due to irresponsible drivers but they will give you 5 dollar credit for any no shows. Overall I love Scoop but I hope they can publish more time. My shift starts at 6 and ends at 2 but there is no car pool option at 2 :(. Also I believe some of us have weekend shifts so I hope we can get weekend carpooling too in the future.
---------Update------
It seems like Scoop is losing its users. I can not get carpool for the recent couple weeks or even if I got matched, the driver will cancel immediately for no reason. Once I got matched, I had another no show no call and I need to call Uber instead:(.

by Vczar99

Scoop has greatly improved recently and one should ignore older reviews reporting bugs and missing features. They have added the Shortlist for stranded riders, started the Hero for the month program and their updated cancellation policy is very fair. I have been using this app as a driver for over three months and most of the time I enjoy the experience. The only minor observation is that most of my riders do not own a car so I am not contributing in getting another car out of our Bay Area awful traffic!

by KimsNa

Scoop has tremendously improved over the months. I like the notification part because at times with a busy schedule I might forget to book for a slot in a day. I like the aspect of meeting fellow commuters and learn about the various industries and my local area as well. Since most of the commuters are working at companies that drastically reduce the fear of commuting with a complete stranger.
I have tried both driver and rider sides. As a driver I find the route matching reasonable but at times not desirable. I know folks from my own company who use Scoop for the similar route and the timings, but Scoop would still not match me with them.
As a rider, the issue is when a driver cancels on you and that too just a few mins before the pick up or drop off time. Scoop should change the cancellation window policy giving enough time to find another ride and giving an option to change the time window to later for the same slot if there are drivers available.
Also, being a parent I feel that the evening window can start at 3 pm so that parents can still use the service if they have kids to pick up from schools.
Overall, the rate is very reasonable for my route and a lot better than any public transportation available in my area.
Would highly recommend to use Scoop . It does the job well.

by Shri's Zombie Addiction

I recently wanted to cash out the money I've accumulated and I was unable to do it. When I contacted customer support, they said that the money I've accumulated is more than their withdrawal limit and said that they're working on fixing this. Today It's been 10 days since I've heard anything from them and they're not even replying to my emails now. So my question is if you can't allow this app drivers to withdraw full amount, then at least give them an option to withdraw money in chunks! This is really frustrating since I'm unable to get money when I need it the most!

by FWG001

I love the idea and the service behind this app. It’s easy to become a rider or driver and get to work easily.

Scoop needs some improvements. First it needs a modern way to cash out. Why do I have to use a checking account and routing number these days? I would love Paypal or Venmo instead. You’re excluding people who don’t have a checking account too.

Scoop also needs better navigation. I like the way Waze shows the navigation for the entire carpool trip with all the pickups and drop offs. this app would really benefit from this feature instead of having to go back and forth between this app and my navigation app of choice.

by Harasseduser2018

this app map could use some work. It doesn’t show the correct location sometimes introduce a rating system for drivers. Idrivers cancel at the last minute during my morning commute and 5 during my evening commute over the past month. This kind of behavior is unacceptable. I have been late to meetings because someone has made me wait for half an hour and then I have given up and had to make alternative arrangements. this app is not helping cut my commute time, just introducing an additional stress factor. Simply blocking drivers is not the solution. How many drivers do I need to test out before finding a reliable one? Please do something about this. Thanks.

by Dodoz SJSU

You get 2 free rides if you use my referral PRESHITG5TP
this app app is great for carpooling to / from work. As a driver I, schedule my rider pickup time slot and this app matches a rider on the same path that I take from home to work and from work to home.
This is a great idea for meeting professionals and to get to use the carpool lane.
For riders, the ride is cheaper than most of the public transportation and other taxi services and the pick up / drop is door to door.

by Success Star

I have been using this app as rider for almost 8 months while coming back to home. There has never been an instance where I have not got matched. The prose is very reasonable compare to uber pool or waze for that matter. App is really easy to use + this app team is always transparent In communicating. I would highly recommend, you not only meet people you reach home faster and it's win win situation for everyone.

by Dosheman

Scoop does what is intended to do in a relatively simple and point to point manner. Likely functionality will improve with things being able to schedule outside of the main hours, etc, but it meets the need very well and covers basic functionality well like being able to pop out navigation to third party apps, favorite your co-workers, and convenient routes.