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by Eyad90

The app is way too rigid and lacks transparency, I prefer Waze carpool over this.
- There's no way to see which drivers are available. Thus unable to figure out the likely hood of getting matched.
- No way to set more granular time windows, in high traffic cities a difference of 10-20 minutes can make the difference between a long commute and a reasonable one
- very rigid windows for scheduling rides. For morning rides, you're informed after 9 pm which is too late when trying to arrange alternative transportation. For evening rides, it's after 3pm on that day, which again makes it hard to make suitable arrangements. If I won't have an evening ride that day I would just opt to work remotely that day but there's no way to plan ahead with scoop.
- sometimes the drivers that pick me up complain that they have to go way out of their way, which speaks to how bad the matching algorithms are.
- unable to schedule rides after the cutoff, if your schedule changes then you can't change/update the window for carpooling after the cutoff
- unable to see driver schedule to respond properly. If I knew I would have a match if I added 10 minutes I would gladly do so over not having a ride

Would definitely want to see more transparency and less rigidity for scheduling rides. Overall a very bad experience for riders. But at least the UI is nice? ¯\_(ツ)_/¯

by Bennnnnnnnnnnn_123

Scoop had a driver reward program a few weeks ago which is if you drive more than a certain amount of time, you’ll get extra reward. I drove 7 times that week but didn’t get corresponding reward. I asked their customer service, she said the reason is because I chose my rider from the short list instead of schedule my trip before the deadline. This doesn’t make sense at all. They didn’t mention this rule on the poster of the driver reward program. In addition, I don’t see why it matters how I create the trip. The reward is only 10 dollars, it is not a big deal. It just makes me feel I was fooled.
It looks like Scoop does not care their users at all. I said I want an explanation before I resume using Scoop. 2 weeks passed, I didn’t receive any response. I am going to uninstall Scoop due to this unpleasant experience. Well done Scoop, you just disappoint one of your user.

by TypeR2019

When I first used the app it was going great I was carpooling with two other coworkers in my department that actually lived few houses down from me. The app was pairing us up then it started messing up. How you pair 3 people to drive work and then only pair 1 person with the driver to go home. I would assume if you’re pair with the driver to go work that you pair up with the same driver again going home. This happened to me a few times and also the fact they paired me up with someone else that’s 40 minutes across town from me. And now the app is giving one of my co workers a hard time. He’s not even pairing up with me or anyone else anymore. I hope scoop fixes this problem. I understand it’s a app to build a community and carpool. But doesn’t make sense if you have 3 people that wants to ride together and leave the same time. But the app isn’t pairing us together.