ShapeShift app not working? crashes or has problems?

ShapeShift Status

Last Updated on 2024-06-27 by ShapeShift AG

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Summary of ShapeShift Problems 🔥

- The app has had issues staying connected to its network lately.

- Fees are high compared to other exchanges.

- Verification process is unreliable and support is not helpful.

- The app requires too much personal information, compromising anonymity.

- The app has received poor ratings and fake five-star reviews.

📋 1 Reported Issues:

Nikolay 2024-02-18

Good afternoon. I kindly ask you to assist me to withdraw my btc from staking with THORChain Savers used by ShapeShift Snaps in Metamask. I will try to describe step by step what was done and what error I got. 1. TX ID 61109004f8f81ae064480dfc86d35320723f8ef25efa09f290d3a70bf74e8dd6 – sent test amount from Ledger to BTC wallet 1LNxLbL82dhj9uKyyG3VBfxStNXzUrVfrg - wallet number created in ShapeShift snap 2. TX ID c81187889f699b652f629aded7e7a12337567eac2fb962ae8ec2b88897499221 – sent main amount from Ledger to BTC wallet 12gPK7nDHbaz6fq1nMXhcNnSSWTkDkhC69 - wallet number was differ than before created (the Support told me that BTC addresses are changing every time, but it belongs to me and btc will be accumulated accordingly) 3. TX ID d8c2e98b25b9a52a07adbe6ec5b471e8c6206cd75e5044520a372a1219568662 – deposit to THORChain Savers bc1q332wrkd3026f8secxu5s56l25wz9x0q8relj4y 4. TX ID b93e4c63bc35ff34e7da1554b3a0ff7bb62079619894c1049f10f52264650717 – during deposit process amount from 1st and 2nd TXs was consolidated in BTC wallet 1LNxLbL82dhj9uKyyG3VBfxStNXzUrVfrg Then I wanted to withdraw my btc from BTC Vault, but after step 3 "Confirm" -> " Sign & Broadcast" always error message received "Transaction failed. Quote expired, Try again." The Support advised to top up BTC wallet 1LNxLbL82dhj9uKyyG3VBfxStNXzUrVfrg to have enough BTC for gas payment and I did it 5. TX ID 5ed3b68d9650577abc48d634bebec19fa8a146c2d34212499e770b0a1976e0d6 – swap AVAX and sent to BTC wallet 1LNxLbL82dhj9uKyyG3VBfxStNXzUrVfrg 0.0031btc=163$ So now on my btc wallet 1M9FJMiCuy174WAg3zGXVV8UrzXMFqXNG (this number is presently shown in ShapeShift) I have 0.0046 btc = 238 $ - which should be enough for gas payment, but all the time when I want to withdraw I have the same error “Transaction failed. Quote expired, Try again." If it helps I can send screenshots of above said. I am looking for your help or advices.

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Common ShapeShift Problems & Solutions. Troubleshooting Guide

Table of Contents:

ShapeShift iPhone Issues and Solutions

ShapeShift iOS app crashes, not working, errors
ShapeShift iOS app network issues
ShapeShift on iOS has black/white screen

ShapeShift Android App Issues and Solutions

ShapeShift has errors/crashing/not working
ShapeShift server network connectivity issues
ShapeShift has black screen

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ShapeShift iPhone Issues and Solutions

How to fix ShapeShift app crashes or not working on Iphone (iOS):

Close and restart the ShapeShift app on iPhone
Update ShapeShift app to the Latest Version for iOS
Uninstall and reinstall ShapeShift iPhone app
Update your iPhone to the latest iOS version

Fix ShapeShift on iPhone unable to connect to server/internet connection issues::

To resolve ShapeShift network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

ShapeShift Android App Issues and Solutions

Fix ShapeShift not working on Android, crashes, errors or is unresponsive:

Force Stop the ShapeShift App
1. On android, goto Settings » ShapeShift » click [Force Stop]

Update ShapeShift to the latest version on PlayStore

Clear ShapeShift App Cache and Data:
1. On android, goto Settings » Apps » ShapeShift » Storage » click [Clear Data] option. This clears both data and cache.
2. restart ShapeShift.

Fix ShapeShift unable to contact server/ ShapeShift internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click ShapeShift » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto ShapeShift » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch ShapeShift