Contact ShapeShift Support

I tried to get verified several times, by doing all the steps required correctly, although it ending up failing afterward. I contacted their support and they told me to try again and reply afterward to my support ticket. I couldn’t reply to the support ticket because their zendesk is not configured correctly. I submitted another ticket and the rep who dealt with that one marked it “solved”, even though it wasn’t in the least — what a complete waste of time. Obviously these people are amateurs and definitely shouldn’t be trusted with your money. The fake five star reviews in succession obviously didn’t improve their poor rating either, lol (see Jul 21). Since this company is seemingly dishonest and resorts to attempting to “fix” things in this way they’ll never see a dime of my money. The world doesn’t need garbage like this.

Anonymity is why crypto is crypto. Did someone get caught up in the tech and forget what and why “crypto is crypto” By forcing one to give details that only his God, Mom and of course traffic police.. nobody needs all that personal info. if i read everything correctly, you were never mandated to keep a secret government list for this app, correct? So unless you just want to hand over all your personals to lord only knows where, selling it to lord only knows, for whatever purpose,,then dont fall for this. The app could be top of the top charts if you drop the “were working on behalf of a secret government agency requirements blah blah blah, then success of an otherwise awesome app could still be had. I will be checking back to see when you update your policy concerning data collection of private citizens.. Xcode developers,, this is bingo time.

Previously noted this app was buggy because it forced me to use a new email to create an account on mobile. You can’t use an existing account because the password reset for creating the mobile wallet is a broken loop. So (following tech support’s suggestion) I created the new account and used it for about a month as a wallet. Last time it prompted me to update, I declined. It updated later. Now I’m stuck in the same broken auth loop with the “new“ account. I put $2000 in, and cant access it because these amateurs can’t retain user settings across upgrades and can’t write or QA a proper account auth/reset function. Now I’m shopping for a new hardware wallet because I can’t trust this company to do auth properly.