ShapeShift: Crypto Platform Reviews

by 🔒

I tried to get verified several times, by doing all the steps required correctly, although it ending up failing afterward. I contacted their support and they told me to try again and reply afterward to my support ticket. I couldn’t reply to the support ticket because their zendesk is not configured correctly.

I submitted another ticket and the rep who dealt with that one marked it “solved”, even though it wasn’t in the least — what a complete waste of time. Obviously these people are amateurs and definitely shouldn’t be trusted with your money.

The fake five star reviews in succession obviously didn’t improve their poor rating either, lol (see Jul 21). Since this company is seemingly dishonest and resorts to attempting to “fix” things in this way they’ll never see a dime of my money. The world doesn’t need garbage like this.

by 😫😤😫😤😖

I have ShapeShift . I checked it daily. One day I could not get into ShapeShift . I have lost all my currencies. I contacted support and they just gave me the obvious steps to take to get onto ShapeShift . I remembered my login info being that I wrote it down but ShapeShift would not recognize the information. ShapeShift would direct me to change my password and when I attempted to do so did an error came up stating that my password can not be changed at this time. So frustrating

by Chad.t

They’re Immediately trying to aggressively get u to sign up for a multitude of they're subscriptions!!! ShapeShift never even gave me an opportunity to become familiar with what they’re crypto-platform had to offer before scaring me off with continuous conditional ads to immediately subscribe to them! I graciously grant you 5 outta 5 stars for aggressive sales & marketing techniques... but 0 outta 5 on the human element...u have a lot to learn!!!
Immediately, upon loading your app, they throw subscription ads in our face, to the point where we cannot even explore what you simply have to offer! I was overwhelmed with your ads and immediately exited out and removed ShapeShift from my iOS!!!

I’m sure they’re are people out there that are okay with these kinda aggravatingly aggressive sales tactics...but please count me out!

Thank you

by Monarch1643

First off, they lie that KYC is not required. Once you go a bit forward. They will make you do it in a sneaky way. I tried to log in to my newly made account via ShapeShift(made an account via their website). Installed ShapeShift on iPhone 6s, iOS 12.4 to verify my account as instructed but I’m not getting anywhere with ShapeShift. 1st it asked me to
Change my new password! 2nd never sent me a confirmation email as it’s supposed to. So...! How can I trust such a system to put some assets in to trade when the easiest step isn’t working?

by Kaye Baye

I have been having issues with ShapeShift for three days now. I have submitted numerous tickets with no confirmation email that my tickets have been received. No one has reached out and I am Stu k unable to move my crypto. I really wish that you would stop advertising that your customer support team is available 24/7 if you Aren’t going to actually assist your customers on the daily. I’m beyond frustrated and wish I could just pull all of my money out. This was a huge mistake.

I would suggest using another app. I wish I had.

by Sk0mi011

I already have this app account which I made long time ago with Zendesk, that account is unusable, so I went for new user.
Downloaded, tried to do first steps, put in email, set password like asked - 8 char one symbol, did captcha, tapped “I understand”, and… Registration Failed! I have been trying last hour, without VPN, with VPN, on Wi-Fi, on Data connction…NO CHANCE to register and start using ShapeShift .
Can’t use that email, probably because of already having account through Zendesk, which I can’t use for some reason…
I don’t know what’s wrong, this is not my first app…but this is ridiculous

by TVC Income

If I could give it 0 stars a would, the fees are way to high I send BTC from one wallet to another it coast $30 just to send me $8 like What the Scam is going on. And plus My reward has been pending sense I paid for the BTC it said I will get once I buy some. Never got it in my account although it said successful but still says pending. Then doing what they ask me to do close ShapeShift an re open it just locked me out the account all together and can’t log in as if I don’t know my password. Thank God I took majority of my funds out ShapeShift into another one, if you’re reading I give you advice DO not Use ShapeShift, Coinbase Is Better then This

by 333 Is Unhappy

So trying there site out I place $11 BTC trade for $Atom basic trade they say there not charging no fees doing this fox promotion then claim that the $7.89 BTC Fee was the miners which doesn’t make sense why would they charge 75% of my purchase as a fee this place is shady I never get charged a miner fee for that much anywhere especially for a low trade glad I spent $11 to confirm this was actually happening I was hoping I was reading it wrong but just another scam app stuck to Coinbase or Bitrue Huobi Global or any other app but ShapeShift. Shame!

by Graphixdesigner

I accidentally picked a foreign language and I can’t sign in properly I can’t make out anything and there’s is no simple way for me to switch ShapeShift back to freakin English. Why couldn’t you put the language setting always on display so I can switch back?! It’s such a stupid issue and yet I have not been able to login or create a new account. I can’t even troubleshoot this on the site or help desk. What a stupid stupid situation to be in . I have deleted and downloaded ShapeShift multiple times hoping it would reset and it’s always downloads it back to Foreign language. So basically this app is unusable on mobile.

by Kybru91

I recovered ledger logs from using my automatic trading set up, and discovered several failed transactions from shapeshifter end, where their own server literally says “this app failed to send contact support,” after I already sent a payment of BTC to them, expecting ETH or another currency back.
They told me no “refunds,” after 3 months, but obviously me giving money to them in exchange for another currency (literally what their program is supposed to be a service for in entirety,) and it failing on their end is not a refund. Paying for a service and not receiving it, then recovering the logs from the ledger, and being able to check the blockchain itself for transactions and it showing “failed transaction,” was not enough for them.

Scam app, scam customer service, they will keep your money. Plus every time you attempt to log in ShapeShift it crashes or wants you to consistently Change passwords.

Extremely unsatisfied with giving free money away and not receiving the service, hopefully I save someone from the same mistakes.

by I_love_norway

Yes Sir Reeee... 1984 is in full swing especially with this app’s Newspeak. “No KYC” which is the total opposite. Your IP must first will be recorded, so a VPN for the most part will not work. Wait for it because it gets so much better. Then an email verification. Then your first and last name, address, birthday. Ohhh this is kids stuff still. Then they want your drivers license front and back... wait for it. Then your voice print...wait for it then a video of your face and of course your visa/master card to boot.
So for all you tin foil hatters out there hoping for “No KYC” then your going to have to develop it for the rest of the ones who value ‘true’ privacy.
When you decide to make something of great value, I and others will be sure to tip you handsomely.

Now go out there and do it! Respect!

by Pangolin Fray

Previously noted ShapeShift was buggy because it forced me to use a new email to create an account on mobile. You can’t use an existing account because the password reset for creating the mobile wallet is a broken loop. So (following tech support’s suggestion) I created the new account and used it for about a month as a wallet.

Last time it prompted me to update, I declined. It updated later. Now I’m stuck in the same broken auth loop with the “new“ account. I put $2000 in, and cant access it because these amateurs can’t retain user settings across upgrades and can’t write or QA a proper account auth/reset function.

Now I’m shopping for a new hardware wallet because I can’t trust this company to do auth properly.

by The Silent Minority.

Anonymity is why crypto is crypto. Did someone get caught up in the tech and forget what and why “crypto is crypto”
By forcing one to give details that only his God, Mom and of course traffic police.. nobody needs all that personal info.
if i read everything correctly, you were never mandated to keep a secret government list for ShapeShift, correct?
So unless you just want to hand over all your personals to lord only knows where, selling it to lord only knows, for whatever purpose,,then dont fall for this. ShapeShift could be top of the top charts if you drop the “were working on behalf of a secret government agency requirements blah blah blah, then success of an otherwise awesome app could still be had. I will be checking back to see when you update your policy concerning data collection of private citizens.. Xcode developers,, this is bingo time.

by Erinlivelife

Good app but it is filled with bugs as it crashes all the time . It just wont open sometimes for days and days at a time . Which is annoying because then I have to go and log in in browser. Also, I have had issues trading bitcoin for othee currencys . It wont let me swap Bitcoin i to anything else (besides eth and ltc) . Not convenient at all. Other than that it is a good app. They just need to fix their bugs asap because its driving me up a wall

by Holveck_henk

this app’s mobile app is beautiful and very easy to navigate but provides a terrible user experience, as far as syncing wallets, showing accurate balances etc this causes so many issues with sending transactions, completing trades and receiving funds. It’s ridiculous, I would love if I could take the interface and ease of buying crypto and merge it with another app that knows how to sync the blockchain and show balances accurately.

by RickDog4144

Let me say potential is boundless here BUT it “seems” they just want to make a buck during the crypto pops.

-App is designed well on the front end but lags almost everywhere else.

-mentioned by many; freezes up and needs to be quit.

-those fees though!!! Really?

-customer service lags much like ShapeShift .

-was signed out of my account and can’t get back in. Have my needed information but a Rep told me it’s gone forever, Eva Eva. Doubt that. Quite sure I will retrieve my minor chunk of coins there.

-reps are hit or miss. They aren’t even on the same page. One tells me they are gonzo, not accepting that answer has I spoke to another that is trying (every 48hrs ) to get me my monies. No actual tries as of yet. This all began over a week ago. Money in the Bank & Rep (s) all stank ; not you all, you know this!

This message willing have a reply in less than a day.

Hope this helps any potential users.

by HardcoreAds

ShapeShift will crash on me then freeze up and not work. I sent a support ticket in and they told me I have to delete it then re download it to make it work. Okay fine but that was over a year ago and ShapeShift is still doing this

by Awsedrfghh

Recently, many crypto currency’s and exchanges have been targeted by the US Congress, House of Representatives, The alphabet community along with regulators such as the Sec. As of today Ripple XRP coinbase, Coinbase, Binance, Block fi are to be sued, and later captured. I read this and assumed it’s the right time to move off exchange and internet. I pick this up a few days ago. Works well only using computer, and using a 👉“google👈 created account ID”👈. I did set up. Very high Eth gas fees to move crypto from exchange to hard wallet. Test sent $15 cost $37 gas ⛽️. So I had no other option but to buy different state complaint wallet. But I managed to get a good one. This will be back up to back up.

by ExpiredLabel

So far I’ve been using this app for over a month. Initially, things were quite fast and ShapeShift sound, however, lately ShapeShift has had issues staying connecting to its network. I have had small issues with ShapeShift crashing but all money has been accounted for. it’s customer service, has been quick and expedient with regards to response times with tickets and giving a great response that always left me feeling confident to stick around. Not happy about the fees but comes with the territory with regards to its speed being better then others.

by Poppooooop

Don’t no one use ShapeShift it takes your money and will not let you move your money around without paying them to do everything I warned you made your warning do not use ShapeShift the worst app ever in my life seen

by Fgdgbfjvf

Ask too much personal information just to do a transaction. I know about the issues concerning this. But just lost the sole purpose of cryptocurrency. And shape shift obliviously sold themselves out.

by De@dp0ol

You cannot trust the government or its corporations which is why cypto and bitcoin was invented in the first place. Those guys do not care about the rest of us, Modern slavery is what is happening in this world.

by Randomguy1771

The only purpose of ShapeShift and company is to track you and obtain your identification.

You literally cannot use ShapeShift or service without scanning your govt ID or passport.

by Core5

No longer distinguishable from all the other trading apps.

by PaneraiNYC

Lost over a thousand dollars. Stay away from this scam.

by Pakocica

Dishonest and unreliable!
I made three transactions of increasing amounts, and it all worked well (except that the first transaction does not show up in the history, but that's a detail). The rate ShapeShift provides is not the best, it is about 3% below the market rate, but ShapeShift is simple to use and does not require login. The annoying thing is that the rate they use is actually yet lower than the one displayed when confirming the transaction, which is in contrast to their claims in the FAQ.
Finally, I made my last conversion: I sent $4000 worth of Bitcoin, ShapeShift showed it received it a few seconds after, but when I opened ShapeShift later, the transaction disappeared. It did not show up in the history and the fonds did not arrive to my wallet. The worst experience I've ever had trading cryptocurrencies. Luckily, I took print screen of the addressees so that I was able to reassure myself that I did not use a wrong address.
Update: The funds arrived 2h later. The transaction still does not show up in the list of transactions. The conversion rate they used was 3% lower than at the time I made the transaction.

by Richie_Swellz

I tried to hold off as long possible writing this review. Tried to give ShapeShift the benefit of the doubt but after 3 days with no reply from the support team they forced my hand. this app Provides currency exchange functions for Jaxx wallet. I tried to use the function to exchange my ethereum classic for bitcoin and after 2 failed transactions and one that disappeared my etc is gone and I have still to receive my bitcoin. Never received my etc back either and now I’m down 60 bucks. Reached out to the support team with all the transaction info and the wallet addresses and 3 days later I still haven’t heard back from them, no etc returned and no bitcoin deposited in my account.

by Ira Bliss

ShapeShift is behind the web version......you know this but it’s been 7 months and it’s still not up to speed. Adding new coins should be a no brainer

by Maverick31337

Have to download google authentication app to log in? Nope... Deleted.

by S.Lebowski

Update: Nice usage of the Apple watch. It's nice to be able to see the tx status if I decide to charge my phone or have it sitting around.

I wish Apple allowed more crypto coins on their platform

by Foxy Cleopatra 411

Hey- is it smooth they made it easy enough to collect “Fox”. Maybe do you think 1000 fox will be trading for a full BTC soon since It’s crypto....Hurray.

by IC0ud

Convenient and a simple way to exchange crypto for other coins. More coins available if you use their web application on a desktop. ALWAYS include a refund address, a few times my transactions have not gone through but luckily I included a refund address. Overall it’s a great app that I regularly suggest to the less techy or new to crypto users when they want to exchange a coin for another. Or when in a rush and need a quick exchange with minimal steps. It’s often faster and easier to use when compared to Bittrex or poloniex. Exchange rates are responsible and often worth the convenience.

by Owlowlowl

I tried ShapeShift , cautiously,...and was pleasantly surprised at how user friendly it is and how fair the prices are. I started out by purchasing thru a bitcoin ATM and those cost are astronomical but this I believe was fair and worth every penny. Nice, easy, streamline transaction that I can do securely over my iPhone with no issues. I was going to try a small amount first to prove its worth but decided instead to go "all in" and try the full amount of what I wished to exchange and everything worked flawlessly.
Good app and reliable.

by Procrastinistas

Just downloaded this today and already love it. I already was a user of the web based service and jumped at the chance to install the iOS version. The design is very intuitive with an extremely easy to use selection for the From / To crypto conversion options.
The graphics in ShapeShift are also extremely nice!
I'm going to use this as my go-to solution for buying / selling alt coins! Huge thanks to Erik and the team at this app.