PureFlix Reviews

by Beadle2013

I love the idea of having wholesome programs to watch but because of the selection and the quality we decided not to keep the service. I canceled my subscription in July and I was billed in August. I contacted this app by email in September bc I cannot get anybody to answer the phone and asked them to stop charging my card bc I have been charged in August and September. It is now November and I noticed another charge from them. Contacted them and asked for the refund back from August. They said they were only going to refund November bc I didn’t contact them sooner. Well. I forwarded the email string I sent in September and I haven’t gotten a response. I did see they refunded the November payment but not August September and October. Thought this was supposed to be a Christian based company but it just feels fraudulent to me.

I get this email from the developer to contact their customer care service. I have done that. They act like it’s my fault that they charge me for something I canceled. I provided cancellation confirmation. I showed them the email I sent when I first learned of the problem. I will never ever purchase anything from pure flix. I have tried to call them several times and I am unable to reach them by phone. This is a joke.

by Joose59

This is a really, really bad app. I’ve been thinking about canceling my subscription for some time now. Reading the developers responses to the issues doesn’t inspire high hopes for fixes. They just wanna know how the customer service interaction was. Huh? I wanna be able to use PureFlix . A good start would be to have images along with words identifying the movie or show. I pay the annual upfront. Well, not anymore. I’ll be canceling my subscription when it comes up for renewal.

See, you miss the point of my critical review. It’s not about my fav movie genre or the content. It’s about app usability! There are no images or titles for the material contained in PureFlix . It was NEVER ABOUT CONTENT! I’ve had PureFlix since its inception and it has ALWAYS had problem. I am onboard for clean entertainment programming. I try to support Christian businesses. I also enjoy the Christian movies, docs, shows etc. Again, content IS NOT THE PROBLEM! It’s a bad app that needs to be overhauled. At renewal, in lieu of a miracle happening to correct the problems...I’m out.

by ShannonG1129

Love the variety! Can’t find a similar product for a better price!
However, the site is getting more aggravating to watch. It seems very “jumpy” when I’m trying to find something to watch; then, once I find it, it often doesn’t have a visible “play” button/arrow until I click on the picture a few times and change orientation. That’s happened to me for awhile now; but the newest irritation is the movie pauses the picture in spots or drags. It seems to pick right back up again without pushing any buttons, but it’s aggravating to watch a movie and have it temporarily freeze even if it’s only a few seconds. Granted, I just had this happen to me for the first time (with a movie I’ve watched repeatedly), so I know there wasn’t anything wrong with the movie all the other times I saw it, but idk if this is happening now to only this movie or if it’s all across all movies/shows. I stream several other platforms and never have trouble. I don’t plan to call your support line because several people have reported similar problems, so I’m sure you need to adjust your platform. I’m looking forward to seeing this repair soon! I truly love & support what you’re doing, but I can’t find a benefit in continuing to pay for issues that seem to be affecting others and have been affecting viewers for several months at least.
God Bless you & your efforts! I look forward to seeing the issues repaired!

by Al3nk4

I often have issues with different series, where it will show me the first and second, but then when u click on the fourth episode. Nothing happens. Restarting PureFlix doesn’t help either. I wish there was a “to watch” list that you can build for yourself, and a recently watched list would be helpful too, especially if you haven’t finished watching a movie. Having to look for it is very frustrating especially when PureFlix bugs out on you. My other pet peeve, is the fact that u can’t just play all the series on auto play(especially on kids shows that last about 10 mins). U have to click each series individually, so hopefully u remember where u left off, because PureFlix doesn’t save that info. Very happy about the content, but app is rather frustrating to use.

by GrabASnookie

My first and biggest disappointment is the fact that i cannot pay for this through PureFlix store - if it wasn’t for apple, i doubt very much this app would be around, plus, i don’t trust my CC being held hostage on a poorly designed and young app. “i’ll pay the extra to apple” for security, trust, and for thanking tApple for creating an app store where i can find this app. this app, it’s not just about you - be Christian.
This channel removes all the biggest brands from the equation, instead of searching for movies we want to watch over 5 brands, every christian movie can be found here including content from the best producers, the only problem is that although you can click on the favorite tab, you probably learned that’s all you did with no trace of your movie listed in favorites. Please set up a subscription on Apple - charge extra if you need to, that’s how business works. While updating PureFlix , please pay special attention to the Favorites feature, this should be fixed first.

by Speterson1001

After having technical difficulties with PureFlix on our Roku, I reached out for some troubleshooting. After weeks of no response I decided to cancel our subscription. I then get emailed about billing so I reply that I had canceled using Roku and again gave them feedback on the technical issues of why we canceled. Then they reply with how to cancel. I replied to that that due to lack of customer service I’d like them to remove me from all future emails. They relied with how to be removed from their email list. That tells me no one in their customer service cares to address the problems that were clearly stated in previous emails. I can’t use your services if you don’t fix the issues on your end. And because of the lack of customer service I will not be coming back to this app. I really hope you all can get your acts together because I felt it was a worthy service that many would enjoy.

by SVNYLICOUS

I downloaded PureFlix hoping to catch Christian films that were in theaters which they didn’t have. PureFlix should organize the movies in chronological order, new releases or recently added. And possibly have the option to see a trailer for the movie. Also, the option to continue watching because I don’t finish a movie then go back on PureFlix and it’ll be hard to find the movie and I’ll have to fast forward to where I left off. At times I smartcast from my phone to my tv and the voice will be delayed. And when I watched the “New World Order” throughout the whole 2hr movie the scenes kept replaying then it would pause and skip. I had PureFlix for several months my kids and I lost interest and wasn’t using it so I cancelled my membership they couldn’t say it any less in bold letters repeatedly there’s NO REFUND. Which it’s really unfair considering my current hardships and every penny counts to me.

by NuMommyG

PureFlix streams fine but there are no images on the content listings, just a bunch of blue this app logo boxes saying, “Image Coming Soon.” I have to tap a random box and go into it to see what show it is, even then it’s only a title with no image. This makes it very difficult to use PureFlix . I have to know what show I’m looking for and use the search feature to find it. I’m sure this isn’t normal - please help me fix this issue.

This is the response I received from this app in response to my review: "Hello, thank you for reaching out. We did have a blip like that recently and it should now be fixed. If you are still having trouble, let us know. We appreciate the feedback. You rock! :) ​"

My response: This was more than a ‘blip’ it’s been a problem for months, as long as I’ve had PureFlix , and no - it’s not corrected. Still can’t see what’s available in the lineup.

by Zackmorrisforever

If PureFlix was one of the first streaming apps, and the current year was the early 2000’s, I would have no problem.
BUT...it is 2020, and PureFlix (at least the iPad version) simply cannot compete.
Here are a few things that literally every other stream app have, that this app needs.
- The ability to make profiles for each family member. My kids do not want to open PureFlix and scroll all the way down to find kid content. It should be readily available for them with the click of their profile pic.
- This one seems really obvious, but a CONTINUE WATCHING feature at the top of the page. I have been watching Christmas movies lately, and I can’t keep track of what their titles are! I have to search through the entire Christmas section to find which one I was watching. There isn’t any indication (that I can see) of a “continue watching” section.
- Subtitles on your movies. There are no options to display subtitles on any movies that I have watched. This alienates a good chunk of hearing impaired or deaf people.

That being said, I love this app and what it stands for, I just think the developers could do much much better. It would make watching this app something to look forward to.

by Lrp6

I appreciate the selection of movies on this app. However, sometimes PureFlix decides not to work: sometimes I’ll hit “play” and I get nothing, no response. Close PureFlix , reopen it, try again and still nothing. I check my connectivity and try other streaming apps (like Netflix) and they work just fine. This is very frustrating and happens often enough for me to write about it.

Also, it would be great to have a “play all” option when watching a series, instead of having to always manually select and play the next episode after the current episode ends. Please consider adding a continuous play option.

Thank you for PureFlix and this service. Although I’ve experienced some tech issues that I believe should be improved, I’m grateful for PureFlix and would recommend it to those who want a decent selection of faith-based features.

by Alechiasiv2010

In PureFlix I can’t select an episode to watch from the seasons menu. It only works some of the time. Watching on different platforms (tv, app, or browser) doesn’t integrate so I keep getting put at the wrong episode because I watched some on the tv then went to PureFlix or vice versa. Shows continuously run even if the tv is off so I missed a bunch and can’t get back to the one I left off with. There are a couple other things but I do want to say I appreciate this service. I went from Netflix to this due to content issues with Netflix and I know a lot of other people will to. I hope you work on the user friendliness of PureFlix both on the phone and the firestick.

by 1978bri

I decided to come back to pure flicks so I downloaded PureFlix but when I started to watch a movie, it didn’t work. So I tried 2 other ones & I had the same experience. It said to contact support. There’s not a help option in my profile so I had to go to google & locate the number. I called, even though google said they’re only open Monday through Friday & the recording confirmed this. This is Saturday & I’m only able to actually have me time on the weekends to watch movies so I’m quite surprised that they don’t have extended support for weekends. Don’t people have technical issues over the weekends or do they have to wait until the following Monday for assistance? Now I have the rest of today & tomorrow to think this over. I’m quite disappointed.

by Severus2

I’ve really been enjoying the content. PureFlix (including Roku) is a little bizarre. There is no “continue watching” section and no “watchlist.” There is a strange favoriting system that you need to dig through menus to get to and it’s not entirely clear what it’s function is: am I saying I liked this please recommend more or is this supposed to be a watchlist? If these parts of the interface were corrected it would be a great improvement. These should be three distinct categories of grouping.

With regard to the service, where’s God’s Not Dead 3? Is there a place we can go to learn of new seasons are being produced of favorites like Sons of Thunder? As I can tell the pure Flix produced material is some of the best on the platform but it’s not highlighted or nurtured at all.

by Todbfns

Could you put 10-15 sec rewind and fast forward buttons on PureFlix . It is frustrating to manually timeline rewind back when I miss a word or crucial plot point. I end up having to watch several minutes over bc I can just rewind a few seconds back. It would just make things much better.
Also if PureFlix would stay open like other streaming channels), even when I have to check something (a text or email message, etc) it closes PureFlix and I have to go back and reopen the movie.
Otherwise I love the content of these stories. Clean shows and faith based. Thank you.

by WisePapi

I love movies and series of all genres. As tradition for the last couple of months I have sit with my wife to watch pure flix content every Saturday night. There is great material like “The Chosen” series which has been our absolute favorite! Funny material like “What if” movie and ok stuff based on real life events. My only BIG problem with PureFlix, and the reason the don’t get my 5th start, its the navigation logistic. PureFlix does not remember your history, it does not automatically play the next episode within a series like you would expect OR even tell you which one was the last episode you watch. If you are ok with that, then go for it. Content is Great!

by Real Time Movado

I really appreciate the reason why this app came out; which is for the purpose of providing lighter and more positive movies for viewers. I think they accomplished that. I would only suggest having a wider variety of Jewish/Hebrew faith movie—documentaries because it seems to be mostly Christian based. Are you tying to target everyone or a specific group of people?? I just canceled my membership because I generally don’t watch TV let alone movies these days. I wanted to give PureFlix a shot just to see the new developments that’s coming out. I have my personal preferences after giving it a chance for a month. Regardless of my suggestion to the creator of this app, I would still recommend PureFlix to anyone looking for lighter and more pleasant movies to watch with family.

by Tater Town

I was told you can mirror this app, and you can but not without difficulty! The screen goes dark! When it does come back on the picture is frozen. Wait about 90 seconds then it starts again! I love the movies they offer! Hoping they can fix it for mirroring! I want keep it if I keep having difficulties.I live in a rual area. All I have is my phone! Hughes net way to expensive and is not worth a flip! Please fix this!! I would love to keep it!!! 😳

How many gb’s or data does it take to stream a movie on my IPhone 8plus?
Everything has shown down , so I checked my data! Shock! I had used 56 FB! I have watched several movies! I still like a couple of weeks before my next billing cycle. I need to know so I can determine how many movies I can watch a month so I will not buffer!!!!

by Kjflan

I love watching the shows and movies...BUT I hate that there is no indicator of what I just watched meaning that if I get out of PureFlix or have to pause it for an extended period of time and I go back into PureFlix to start watching it again, I cannot find it anywhere to resume. The names of the show or movie isn’t something that I remember and so I just wish there was a highlighted section to show what I’m currently watching or what I have past watched. So far the only way I’ve been able to find them is to search for it in my past searches...but that only works if I searched for it to begin with lol. Other than that it’s good movies! Some better than others on both quality and in acting but still- there are good values...

by King's Kid 👸🏾

I actually love the fact that PureFlix is bring back God in the society only problem is that believing that there is a God and he must be serve doesn’t make you saved. Believing is just the 1st step. One need to follow Acts 2:38 in order to be completely save.
Step 1. Believe Jesus is your savior and Lord

- Believe the Lord Jesus die for your sins
- Be sorry for your sins and recognize your need for the savior as in Act 3:19
- Determine to turn from sin giving your life completely to him.

Step 2. Be baptized by fully immersion under water in Jesus Name. (Act 3:38)

- Be buried with him by total immersion under water to wash away all sin so that you can now walk in newness of life.
-Have the saving name of Jesus Christ pronounced over you as in Acts 22:16. As you put on Christ you will also rise on the day he returns for his people/saints/ bride of Christ/ church
- You will obtain removal of sins in baptism through obedience and faith in his name “ Jesus Christ”

Step 3. Receive the Holy Spirit with the evidence of speaking in tongues

- meet the conditions of repentance faith & obedience.
- Believe God promise it and that you can receive it as in Acts 2:4
-knowing that tongues is the initial evidence of receiving the gift of the Holy Ghost.

by Gruvy Nana To 5

I downloaded the this app app to watch God’s Not Dead 2. As is my luck (or rather the lack thereof), weather kept disconnecting my Direct TV and weakened my ability to use my WIFI or television to see this movie. I forgot to cancel PureFlix subscription and was reminded immediately upon receipt of our bank statement just a week later. Thank God it was my birthday, lol so my husband was a bit more understanding. I called this app support and spoke with Christine. She was wonderful!
I told her everything about my inability to even enjoy the free preview of this app. She refunded the year’s subscription and allowed me to pay for a month to see if I really enjoyed it.
Thank you this app. God works in mysterious ways. I witnessed to Christine and she was a true blessing to me.

by Mjefarm6

I love PureFlix when it loads. But unfortunately most of the time it doesn’t. I have PureFlix on multiple iPhones and almost every time I try to open it it just sits there on the front screen and never does a thing. It happens on all of them. When we can watch we love it and it works great with our HDMI to iPhone cable so we can watch it on the TV. However, after months of frustration and no where to contact someone for help I will be cancelling. Although I can’t even cancel it until I get PureFlix to open! Ugh!! I have unloaded PureFlix and loaded it over and over. Sometimes it will work for a couple days and then the same thing starts to happen. If they ever fix this I’d sign back up but until then I’ll be cancelling as soon as I get in PureFlix again....

by JamieM813

I am so pleased with the selection of movies on Pure Flix. It’s exactly what I’ve been needing for my children since I was concerned about some of the shows available on Netflix. However I am having trouble with PureFlix on some of my devices. It works perfect on my phone and one iPad. On the other two iPad (same model) absolutely none of the icons will load. I have deleted PureFlix and reinstalled it (several times). I’ve turned off the iPads and restarted them. I’ve updated the iPads. Nothing works. On top of that, I cannot find any way to contact customer service for this issue. Very frustrating because I want to keep this service but I’ll be forced to cancel if my children can’t actually use PureFlix from their devices.

by Jengrad9

Be very careful with their FREE-TRIAL! They have a no refund policy so do not make the same mistake I made. I only watched one movie during the trial so I cancelled my membership. I never received monthly receipts to show that they were in fact billing me and my cancellation did not go through. I even received emails saying “we miss you” and I had no clue I was being billed for the last 13 months until my husband asked me what this app was. I don’t even have PureFlix on any devices. The best customer service could do for me was refund one month. I asked if I could have 6 months free since I had paid for 13 months and never used it. They said they have a no refund policy. So make sure when you cancel that you confirm you have received a cancellation email.

by Sagriff

I love PureFlix and the fact that my kids can watch most of the movies/shows on here. However, I wish the all titles would show the rating of each one. Also, I would love to have a way to set up parental controls so that my children can only watch things that do not have cursing and so on. I am glad that there is a way to at least mute the bad language but to be able to prevent them from watching anything rated above G would be even better. Some way to set up a PIN number or something to where they could only watch G rated and lower unless I put the PIN number in for them would be awesome! I would definitely give 5 stars if that was available!

by Raising Legacy Arrows

We like this app, especially for our youngster. We would love to see more family comedies but overall we’re pleased.

We stream on several platforms. Recently, the iPad app has not been working. When we click on PureFlix “select a language” is our landing page. When a language is selected nothing else happens. There is no option to move to another page or anything. We tried uninstalling and reinstalling but had the same issue. So that’s frustrating, especially for our little one who likes to walk around with the tablet while she works on other projects.

by INHIMALONE

Great App! However, I pray that I’m missing something on my end, but when I choose to look at one of the series shows, and I see all the show listings for a season, after I look a show, where’s the indicator that I have actually looked at a particular show. Even if I go to the viewing activity area, it still takes me back to the whole season listings. If I am away for a while or have looked at other shows, I don’t remember the last show I saw in the series. Perhaps a dot or maybe shade the little enter arrow dark after a show has been fully completed and If the show has not been fully completed, let the little enter arrow read something like “resume”, and clicking it will take you right back to the point in the show where one had to stop viewing. Seems to me this would be a great feature.

by Midwest Granny

I used Pure Flix for several months with no problems. However, now, it is not working well at all. Also, it's really difficult to find a place that tells where to go for help. Everything else seems to be streaming just fine, just not pure flix. When it actually lets you watch, its a great app, with a wide variety of wonderful movies, series and documentaries to watch.

UPDATE: I deleted the Pure Flix app from my device, then reinstalled it. I was able to watch for a few days without a problem, then it began to have problems again, so I deleted and reinstalled again. So, for the past few weeks, it has worked wonderfully. I have changed my ratings to 5 stars, but I have a suggestion: When watching a TV series, It is difficult to identify what episodes have or have not been seen. Perhaps on your next fix, you could provide that!

by Mylove4my5

My husband and I have enjoyed the movies we’ve seen on this app! We would like to see this app be able to purchase the rights to show more of the movies that have been in theaters in the last several months. We cancelled Netflix! We have had this app for 2 years now, and think they are a much better choice! We can watch things on our iPhones, TV streaming is so easy! We look forward to what new movies and shows they will be adding, although there’s still a lot of things we have yet to watch! I encourage you to check this app out!

by Carolthequilter

I have the same issue as ‘not working’ has. I can watched for a couple of months and then get the message ‘not available ‘ for anything I try to watch. The only thing that works is deleting PureFlix and reinstalling. I hope the problem can be taken care of. The alternative of watching anything else is, well, not an alternative. Not much decent out there anymore! Thanks so much for this choice! I can airstream to TV but an app that can be on my TV screen would be super! Meanwhile, I am so blessed to have my tablet.