Contact PureFlix Support

by Beadle2013

I love the idea of having wholesome programs to watch but because of the selection and the quality we decided not to keep the service. I canceled my subscription in July and I was billed in August. I contacted pureflix by email in September bc I cannot get anybody to answer the phone and asked them to stop charging my card bc I have been charged in August and September. It is now November and I noticed another charge from them. Contacted them and asked for the refund back from August. They said they were only going to refund November bc I didn’t contact them sooner. Well. I forwarded the email string I sent in September and I haven’t gotten a response. I did see they refunded the November payment but not August September and October. Thought this was supposed to be a Christian based company but it just feels fraudulent to me.

I get this email from the developer to contact their customer care service. I have done that. They act like it’s my fault that they charge me for something I canceled. I provided cancellation confirmation. I showed them the email I sent when I first learned of the problem. I will never ever purchase anything from pure flix. I have tried to call them several times and I am unable to reach them by phone. This is a joke.

by Joose59

This is a really, really bad app. I’ve been thinking about canceling my subscription for some time now. Reading the developers responses to the issues doesn’t inspire high hopes for fixes. They just wanna know how the customer service interaction was. Huh? I wanna be able to use the app. A good start would be to have images along with words identifying the movie or show. I pay the annual upfront. Well, not anymore. I’ll be canceling my subscription when it comes up for renewal.

See, you miss the point of my critical review. It’s not about my fav movie genre or the content. It’s about app usability! There are no images or titles for the material contained in the app. It was NEVER ABOUT CONTENT! I’ve had this app since its inception and it has ALWAYS had problem. I am onboard for clean entertainment programming. I try to support Christian businesses. I also enjoy the Christian movies, docs, shows etc. Again, content IS NOT THE PROBLEM! It’s a bad app that needs to be overhauled. At renewal, in lieu of a miracle happening to correct the problems...I’m out.

by ShannonG1129

Love the variety! Can’t find a similar product for a better price!
However, the site is getting more aggravating to watch. It seems very “jumpy” when I’m trying to find something to watch; then, once I find it, it often doesn’t have a visible “play” button/arrow until I click on the picture a few times and change orientation. That’s happened to me for awhile now; but the newest irritation is the movie pauses the picture in spots or drags. It seems to pick right back up again without pushing any buttons, but it’s aggravating to watch a movie and have it temporarily freeze even if it’s only a few seconds. Granted, I just had this happen to me for the first time (with a movie I’ve watched repeatedly), so I know there wasn’t anything wrong with the movie all the other times I saw it, but idk if this is happening now to only this movie or if it’s all across all movies/shows. I stream several other platforms and never have trouble. I don’t plan to call your support line because several people have reported similar problems, so I’m sure you need to adjust your platform. I’m looking forward to seeing this repair soon! I truly love & support what you’re doing, but I can’t find a benefit in continuing to pay for issues that seem to be affecting others and have been affecting viewers for several months at least.
God Bless you & your efforts! I look forward to seeing the issues repaired!