Contact MyDyson Support

by Aa3739

After an update about a year ago now when opening the app to control my air purifier it’s random now as to if the app can even find and connect to the purifier. This is absolutely unacceptable as the machines are 500+ not to mention that I’ve spent $80each on now 3 replacement filters totaling $240 just for those! And now I almost never can control the thing via voice commands or even the app. But the magic fix is if you unplug the purifier and plug back in it’ll connect right back to the app control this is utterly useless if I can unplug it then I can just use the little IR remote! Fix your software, or you should have to pay me a fine for inability to use already purchased features! Or refund my money for your defunct over priced machine! Dyson is so rich they absolutely could lower their prices they don’t have to profit the level they do that’s an active choice. One only needs keep their prices high just when founding a company after you gain notoriety and income you can lower your profit expectations. Get over yourself! I have other air purifiers in other rooms that are the price of just the dyson purifier and their app control has never once been unavailable, the others even have UV air sterilization which dyson doesn’t offer?!? Fix your junk dyson spend some of that money on good programmers!

by Quadband

Another edit: Dyson continues to ignore customer and astroturf their reviews. They ignore customer service emails after giving garbage copy paste responses. Possibly the worst company I have ever dealt with.

I haven’t updated the app on my phone since they removed the ability to view run times and weekly data. Today I get a pop up in app saying they no longer support my version, and I’m forced to update. It was working fine yesterday. Dyson is a trash company filled with trash people who don’t care. I bought my air purifier FOR THOSE FEATURES. Dyson should be sued. Original: Out of the 101 reviews so far in 2021 the app has 48 1 star ratings vs. 18 5 star ratings. If they weren’t riding on their past reviews, just for this year it’s at a 2.3 star average. They continue to remove features and ignore customers. I love my V11 Outsize, and I really liked my HP04 until they needlessly gimped their app. We would have two more purifiers for our house had they not made their changes. I’ve been holding out in hopes that the historical features would be added back in, but it’s about time to move on. I don’t see myself purchasing any Dyson product in the future; not from a company that charges a premium to then simply dismiss their customers. The state of their app in relation to the published rating is disingenuous, at best. 2.3 stars seems about right, though.

by Montecito_3

Bought HP02 in Sept 2020 to combats the smokey LA wildfire air. We planned to put the unit in our 16 month old’s room and was excited to be able to control and monitor her room temp remotely. We loved the idea of being able to heat up her room in the winter without the need to heat up the whole house, and being able to do so via the app remotely and adjust the temp as needed.

Upon Installing the app, we found that the temp control option is not available and only accessible via the remote due to compliance with UL 1278 (we reside in the US). My friends that have had the HP02 from 2019 all still have the temp control function available on their app. I am not sure if this is an updated feature restriction to new machines made in 2020 only.

Very disappointed as we paid premium for the connectivity of the machine only to find one of the key function inaccessible. It’s too expensive of a machine to not have the temp adjustment function assessable on the app. Having to be in her room to adjust the temp via the remote will be a huge hassle and defeats the purpose of having the app. Looking to return the machine to find better air filter and heater options.