Contact HondaLink Support

by Doni_K_888

What a waste of time and money! Paid for the subscription to be able to use the app as a remote. Really wanted to have an option of a remote start of my van in these hot days. Was going to use this future to pre cool the vehicle in summer by remotely starting the engine. Instead I got a useless app that crashes my iPhone every time I want to do something in the app. It just shuts down my iPhone and I have to manually turn in on again. But this is not the worst part. The app is just useless in my case. It would NOT recognize my subscription. I mean I’m logging in using my Honda account credentials, then adding my vehicle using the VIN number and nothing! Just blank screen. It shows me my vehicle at the top of the screen, but says that all my subscriptions have expired. All the fields are blank, like there is no connection to my vehicle. I’ve called Honda support, was told that they will investigate my case and find the problem then will call me back. It’s been a few days already and nothing has changed. Every time I call they’re saying that technical department is still working on my case.
I own other vehicles from different manufacturers and their apps are working just fine and customer support is very responsive, but not Honda’s.
Very disappointed! By the way, the vehicle is 2018 Honda Odyssey Elite, and it has no problems, in my family everyone loves it.
I hope that Honda will pay more attention to issues with their software.

by SadZebra

I bought the remote services for HondaLink. This app technically delivers what it promises but has a few somewhat large issues: 1) It takes up to 30 seconds to actually send a command from your phone to a car. My friends with other brands of car (including Ford and Toyota) get a response within 5 seconds of requesting an action via phone. 2) The commands seem to fail about a quarter of the time you try to use them, even then the car is parked outside with no obstructions. When they fail, they take even longer to execute 3) If this app is open in the background, it will crash Apple Maps and Messages. The latter don’t start working again until you manually close out HondaLink. This in itself is kind of surprising as Apple’s put a lot of work into sandboxing all of their apps so that they don’t crash one another. 4) The app crashes often. Frankly speaking, I would not have purchased additional services for HondaLink if I knew how buggy this app was.

Edit: With iOS 15 this app actually takes longer than before to communicate with my car and now tells me that my car is always unlocked, even though it’s not. I really regret purchasing this service.

by @VBrown Of 808Talk.com

So right after I got my 2019 CR-V the app worked and connected to give me the basics of oil and car mileage. Nothing fancy, but that’s all you get with the CR-V. Then about a week later it stopped connecting and now hangs up with the connecting screen each time I open the app. Tried everything from deleting the app, deleting the Bluetooth connection, and rebooting my phone and the CR-V infotainment system. Nothing works...then per the app I submitted a trouble ticket. Got a call from tech support but they had no advice and actually stated that this app is “junky” and works better in vehicles that have the pay service and Wi-Fi. The final suggestion they gave me was to do a complete factory reset on my car infotainment system and my iPhone. I was like, yeah right. Anyway don’t waste your time on this app, I was losing sleep at night about it, but today...I just deleted it. That’s all...wish I could ZERO STAR this review, but I’ll have to settle for a ONE STAR. Thanks “junky” app.