Contact instax mini Link Support

I don’t know if it’s a defect in my printer or the app but any time I want to print something it starts to go through then an error message pops up saying there was issues with the film. The only way to get the message to stop popping up is but removing and reinserting my film and then it’ll remove one of the pictures as it thinks it’s a film cover. Out of a packet of 10 I probably only get two actual pictures. Kinda bogus to pay $100 for a printer and an additional $12 for film only for two pictures to come out. I can’t find an email to reach out to Fuji film in hopes to get a replacement for this printer or a refund.

Update fixed the problems they introduced two versions ago but the problems with print quality that existed before still persist. High quality images are compressed in a way that leads to horizontal striping in the photos. I’ve wasted $20 printing out test images to verify this across multiple photos, phones, and versions of this app. I really wish I could get my money back for this printer… or to the devs… reach out, Ill help you fix this bug for free, your image resizing algorithm does not work properly. Online and phone support is a mess.

My first experience with Fujifilm’s Instax has been pure disappointment. The new Wide printer connects to my iPhone 13 just fine, but it does not print (status light cycles through a few colors then back to idle). The app says there’s a firmware update available 0100 to 0104), but then says that the Instax mini link app needs to be updated to support the printer. This is the latest and only app available, so… Support section on the website just links to an FAQ with no additional resources. Not helpful.