Contact CorrLinks

Contact CorrLinks Support

Published by on 2023-10-31

About: CorrLinks is a way for family and friends to electronically communicate with
their loved ones incarcerated in institutions. Established through a
relationship between a corrections agency and ATG, this system allows family and
friends to subscribe to CorrLinks services.



How to Contact CorrLinks Customer Service/Support

CorrLinks Contact Information

Listed below are our top recommendations on how to get in contact with CorrLinks. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact CorrLinks. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Advanced Technologies Group, LLC.



100% Contact Match

Developer: Advanced Technologies Group, LLC

E-Mail: [email protected]

Website: Visit CorrLinks Website

75% Contact Match

Developer: Advanced Technologies Group, LLC

E-Mail: [email protected]

Website: Visit Advanced Technologies Group, LLC Website



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Privacy & Terms:

https://www.corrlinks.com/PremierAccountInfo.aspx

https://www.corrlinks.com/Help.aspx




Reported Issues: 30 Comments

3.1 out of 5

By Valory Mcdonald

8 months ago

I accidentally somehow blocked my account from all inmates in institution trying to reconnect with my son his new is Travis Lamar Norman #06910025 he tried sending me another invite but it's not coming through

By Kathleen Ray

1 year ago

I contacting you on behalf of Reuben Rodriguez, # 31162-179. He is at USP Florence -High,BOP, Florence, CO. He has the text service with you. $40 was put on his account. Pictures started trying to print, he does not want them and did not request they be printed. These cost $20. Now his balance is zero. How can we stop the pictures from being printed? He already has them from the mail. He needs the cost of the pictures refunded and please explain why his account is at zero. His account should be at $40, my phone number. (361) 947-2768. If you are not able to help can you give me the name and number of the department that can? Thank you for your assistance in this matter. Kathleen Ray

By Linda McKnight

1 year ago

I can't tell if my renewal was accepted or not. Is there a number to call or can you send me confirmation?

By Tejuana Cheerse Watts

1 year ago

My corrlink account not working and i.paying 6month for texting not working I need help

By Markham A Anderson

1 year ago

why is it not syning up like it is supposed to do, there should be a live person to talk to and there is not and when i typed in my problem guess what? no one to help so basically i just wasted my money and my loved ones time and money. its a damn shame that the federal government has contracted with these people just to make a buck. is there kickbacks going to higher ups?

By Jessica L

1 year ago

How do I add funds to this corrilinks so that my mother and I can email one another…there are no clear instructions for this!

By Haley currie

1 year ago

The invite sent by my husband with the code to add us isn't coming through, we've been trying for days now and even tried a different email address and still nothing so we are unable to write as I cnf add him as a contact and no one is replying to emails sent to customer service, is therr even a customer service? No response no telephone number to call its terrible service considering how many people depend on using it to stay in contact with their loved ones !

By Carol Yohe

1 year ago

I paid for my premier acct this morning. Using my information. However you must not have received it. I have had this acct for several years and don’t want to loose it. I do not have access to a computer. Please!!! Is there some way I can speak to a person by phone? Thank you!

By Sandra Ballow

1 year ago

I need phone number to put email texts on my son account Rodney Maguire Sr 10170439 sid oregon what is phone to talk to a live person,?

By Donna Conte

1 year ago

I've tried to get an answer from CorrLinks SEVERAL TIMES. Please answer the following question (by a live person via phone). Question--- How do I add money to a CorrLinks email account belongings to someone other than myself. I have been ordered by court to keep funds available on a certain account on CorrLinks. How do I accomplish that?

By Jesse Hernandez

1 year ago

I am writing my friend through Corrlinks messages I paid $6 for a year unlimited messages yet it is not even been a credit to my account not to mention she has paid a fee for the whole year herself our messages are not reaching each other I like to know why and what can be done about this could you please help me because there's messages that are missing and that I am not receiving on my end or her end can you please help me to get this rectified thank you I look forward to your reply thank you for your time and consideration

By amanda mercer

2 years ago

i cant access corrlink says error or im blocked i paid for premium account how i unblock me right now

By Bonnie

2 years ago

Won't let me register with link you sent from prisoner.

By Sharren Bishop

2 years ago

Website is down. Error 1020. States it has a security block or something like that. Cannot login. Is the system down??

By Rebecca Anderson

2 years ago

I paid for premier account. The money was taken off my debit card. I go to manage premier account it says good 1/31/2022 to 1/31/2023. But when I go to send a message to my friend I'd says I have zero balance on my account

By shirlry rogers

2 years ago

my brother is no longer in prison how can I get a refund. I can't log in to corrlinks site

By Cheryl Green

2 years ago

I have yet to receive the email invitation that my husband has put through for us to communicate. Why is CorrLinks having so many issues right now?

By Cassandra Clay

2 years ago

Hi. I tried to send an email to my son. I went back to "Recharge My Account'. I clicked on this link. I inputted the required information. When I tried to send the information through, I got 'this information 'do not match our records'. First, the information you have is incorrect. I cannot edit and input the correct information. You don't have a phone number to talk to a tech to correct this problem. Do I cancel out this account and try again with a new account? Your dropdown window doesn't trouble shoot this issue.

By Elizabeth Kraft

2 years ago

Hello I upgraded and can't try to figure out a way to cancel my Upgrade please anyone help me

By Besheka Gracey

2 years ago

how do I cancel my premium account

By Paul Hillyer

2 years ago

How in heaven's name can we get refunded? My son is out of prison, but getting a refund is impossible. Corrlinks makes it extremely difficulut, I suppose, so they can keep/steal our balance. They are the ones that should be incarcerated! Sad.

By Gerette Kizewski

2 years ago

My emails are not getting to my son in prison. His are not getting to me. We are both being charged. All previous emails are gone. Do we have to upgrade to premium all of a sudden or something?

By Brooke

2 years ago

I have an I phone and it won’t let me add money beacause it goes directly to apple pay

By Shane Hoffman

2 years ago

When I sign into corrlinks it takes me to the screen where it normally tells you to check the robot box and then it let's you in but on bottom right corner it already says logged in as my email but it won't let me past that screen. Help. What do I need to do to fix this??

By Christine Rubio

2 years ago

I having problems recieving messages. I have send 3 and my husband has not gotten them and same he send me several and I have not gotten but ur taking our money

By Maria Caratachea

3 years ago

I am having trouble adding the inmate that requested me adding her to this app. It just shows previous inmate that I no longer email. Please help.

By Jasmine

3 years ago

Since yesterday evening the app has been down and so is the website neither will load or allow me to login

By misst3314


I pay for the app and can’t use it!!!

Every time I attempt to look at my msgs on this app I get an error msg that says that it’s unable to sync to the server. This is annoying and frustrating bc I’m paying for an app that isn’t even doing its job!! I have to log in online to get msgs which is inconvenient and defeats the purpose of paying for the app! FIX THIS ASAP!!! I have uninstalled and reinstalled several times, the msgs still aren’t syncing. This is frustrating when all one wants is to connect with their love one in an already tough situation.



By Juicy414


App needs to be updated!

I pay the subscription and get notified about a new message but when I open the app up and go to the inbox the new message is not there! When I refresh the mailbox “Communication Error” always pops up! This is ridiculous when I pay and I can’t even get the new messages. This has been going on for months and I just decided that I’ll get on CorrLinks on my laptop or work computer since I’m not getting new messages on the app... real irritating



By lizztower86


Frustrated

I created my account a month ago and I’ve paid for mySubscription when it told me to and now it’s telling me I cannot send any emails because I had insufficient funds I uninstalled it then tried to reinstall it and now it’s not allowing me to reinstall on my phone I went to the website to try to send my email and it still tells me that you have insufficient funds I’m getting really irritated customer support is it helping any at all




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Why should I report an Issue with CorrLinks?

  1. Pulling issues faced by users like you is a good way to draw attention of CorrLinks to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a CorrLinks customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using CorrLinks.


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