Contact Verity Credit Union Support

by Ferrus

While Verity is a credit union it appears to be one of the worst, engaging in predatory banking practices like heavy and repeated overdraft fees. Like offering higher intreat on checking accounts than savings accounts. And prewriting glowing reviews for you to post in the App Store.
I work for a Canadian company and was absolutely shocked at the ineptitude Verity displayed when handling ‘international transactions’ i.e. attempting to receive a wire transfer from a Canadian bank or deposited a check written in Canadian funds. For the first instance their opaque instructions were to send the money to a third party with a note asking them to transfer it to my account, for the latter, at the bank teller, I filled out, by hand, a paper form, handed it over with a check, without any information on the time line for processing or deposit and with out any sort of receipt, I was provided a copy of the paper form after I requested it.
The app is functional for banking, but nothing to write home about with a convoluted UI.
Did I mention how they transferred my mortgage to a third party processor creating substantial work for me without offering any benefit or improved service? I can no longer see or pay my mortgage in the app. How’s that for functionality?

by 1983grl

Mobile App is meager in being helpful. Multiple “sign-off’s” with no initiation - which results in frustration and personal time lost. Being locked out of “your own” financial conduit is fearful. Administrative “assistance” compounds the issue. It’s as if they hope you “just go away”, and where their stock answer is “it must be your phone”. It’s curiously clear that no other application behaves as this one does. Password’s are regularly compromised (again - frustrating) which have caused this “long time client” to start moving monies and seeking more reliable management of financial’s and security.

by Grump1er

The app seems generally good, but I had a very frustrating experience with the check deposit function. It did not like one picture—and I could retake it, but it continued to refuse the picture, with no obvious way to cancel the transaction and start over. I finally thought to change the account to which I was depositing, and that seemed to reset toe interface. It took quite some time, however, and I was concerned about the status of a large check. A “cancel transaction” button would gave been helpful.