Verity Credit Union Reviews

While Verity is a credit union it appears to be one of the worst, engaging in predatory banking practices like heavy and repeated overdraft fees. Like offering higher intreat on checking accounts than savings accounts. And prewriting glowing reviews for you to post in VerityCreditUnion Store.
I work for a Canadian company and was absolutely shocked at the ineptitude Verity displayed when handling ‘international transactions’ i.e. attempting to receive a wire transfer from a Canadian bank or deposited a check written in Canadian funds. For the first instance their opaque instructions were to send the money to a third party with a note asking them to transfer it to my account, for the latter, at the bank teller, I filled out, by hand, a paper form, handed it over with a check, without any information on the time line for processing or deposit and with out any sort of receipt, I was provided a copy of the paper form after I requested it.
VerityCreditUnion is functional for banking, but nothing to write home about with a convoluted UI.
Did I mention how they transferred my mortgage to a third party processor creating substantial work for me without offering any benefit or improved service? I can no longer see or pay my mortgage in VerityCreditUnion . How’s that for functionality?

Mobile App is meager in being helpful. Multiple “sign-off’s” with no initiation - which results in frustration and personal time lost. Being locked out of “your own” financial conduit is fearful. Administrative “assistance” compounds the issue. It’s as if they hope you “just go away”, and where their stock answer is “it must be your phone”. It’s curiously clear that no other application behaves as this one does. Password’s are regularly compromised (again - frustrating) which have caused this “long time client” to start moving monies and seeking more reliable management of financial’s and security.

Every time I log in using VerityCreditUnion on my phone, it asks to send a 6 digit PIN to my phone as part of the two factor authentication. Then it asks off I want to “register” the device, which I always respond “yes”. I assume that registering my device means I can just log into VerityCreditUnion using my phone without sending a PIN in the future but it doesn’t seem to work that way.

VerityCreditUnion seems generally good, but I had a very frustrating experience with the check deposit function. It did not like one picture—and I could retake it, but it continued to refuse the picture, with no obvious way to cancel the transaction and start over. I finally thought to change the account to which I was depositing, and that seemed to reset toe interface. It took quite some time, however, and I was concerned about the status of a large check. A “cancel transaction” button would gave been helpful.

I use VerityCreditUnion for depositing checks into my business account. I typically deposit a few at a time at 2-3 week intervals. Most of the checks go through but every so often I find that one or two checks just can't be deposited. It always has to do with the photo of the back of the check, as evidenced by the big "!" and, no matter how many times I adjust the position or light, it just won't work. I am about to try again with two checks I tried depositing the other day. We shall see.

used VerityCreditUnion for years but recently the check depositing function has been acting weird. it logs out at least once for every check i deposit, making my log in again and start the whole process over. sometimes it just doesn’t capture the picture and i have to try several times. help this bug gets fix bc otherwise it’s a fine app that is very handy.

App is improved. I haven’t had much time to sit and play with it, although, what I’ve interfaced with so far is much improved. I look forward to engaging with this new format…ease of accessibility and wayfinding is more clear and less clicks away. Thank you VCU for listening and pivoting. I appreciate that about VCU…you don’t seem to get too big to listen and take feedback into consideration. Thank you.

Only issue is that there can be two ways that there is a discrepancy between amount and available amount. Sometimes what’s “not available “ is deposited sums that are on some sort of hold and soon more will be available, sometimes you have authorized payment of funds that have yet to be withdrawn, so soon less will be available. I wish that distinction were immediately clear and not requiring detective work to determine which it is. Otherwise excellent.

Great app, fairly usable and functional for almost all of my needs. One concern is on quick transfer screen. Once you select an account “from” you can’t unselect it. Almost every time I go to transfer from my checking to my savings or vis versa I select the wrong account and it won’t let me change my choice. It at least shouldn’t have a default account chosen in the “to” box so you can do the whole process yourself manually. Hope that makes sense. Been meaning to write this for a while.

If you live in Washington state, and care about what your banking institution does with your money, choose Verity! Their climate-friendly, community focused approach is head and shoulders above banks and other credit unions.

Also important, their services and staff are great and their app is fantastic. I can use the Verity CU app to view my balances, view transactions, make transfers, make deposits with my phone’s camera (how cool is that?), and pay bills. Unlike prior banking apps I have used, the Verity CU app, like the credit union itself, never gives me grief. Highly recommended!

I use the ap all the time to check the transactions on my accounts. I also use it to pay my credit card with Verity each month. It makes my life easier when I can do this remotely and at any time of the day or night as needed.

VerityCreditUnion overall is great for me! I’ve noticed after so many times of logging in that it won’t let me log in...this is over a good amount of time..well if I delete it and then load it back it seems to be fine. All the features are great except being able to make credit card payments.

Having used multiple different banking apps. This is one of the most straightforward. I’ve only run into a couple glitches where I can’t do something. And it’s not something that windows often. But every thing else I’ve been able to take care of on VerityCreditUnion .

Easy to log on and perform all banking functions while on the go. I can check my spending, categorize my purchases and pay bills. I can also message my bank quickly if I forget to tell them I’m leaving town so any possible fraud transactions can be assessed right away.

I am pleased with the Mobile Verity Website. It’s easy and convenient. And I like the Facial Recognition feature. I also am thankful for the ability to see my other Bank Financial Account. I am thankful for the privacy, confidentiality, and comfort of having this so available for me. Thank you for this Survey.

Great! Easy to use and navigate. Almost don’t need a teller to do banking business. I live in Honolulu, Hawaii and the time it use to take to conduct banking business was up to a week to get the check in snail mail. Now with electronic banking I can usually have funds ready in a couple of hours at the most. Amazing, this age we now live in. Of course it wouldn’t be possible without the hard work and expertise of the Verity CU staff, technicians, associates and members, so “Thank You For Your Service”. Appreciate all that you do.

Using the Verity Bank (App) is beneficial to use and an easy convenient resource to pull up my account info. I like that there is a section in VerityCreditUnion where I can send messages back and forth to one of Verity's Banker and they will send messages back and I can say that is a great communication tool resource to getting your questions or concerns through to the Bank and someone getting back to you. I HIGHLY recommend that if you bank with Verity to use VerityCreditUnion for a faster way to see your account instead of the website being the only avenue.

I love verity! I first had encountered them with my first auto loan and then I decided to open personal accounts and now myself and my family members are all members of this credit union. They are so helpful and kind, at least the staff I’ve worked with and it’s a personable experience.
I’ve moved out of state and I refuse to switch credit unions.

Have been using Verity app for years, and like that they keep improving it iteratively. Used to be a little janky, now it’s easy, smooth, reliable and simple to surface whatever I need. Mobile access to bill pay could be better, but it’s still easy to pay one bill at a time; I use my laptop for “bill day” anyway. everything else I need is right there.

Excellent service, ALL the time. Easy to use, transfer funds, pay bills and manage accounts. Very also provides one of the best over draft protections I have ever experienced with a credit union. Would recommend 10/10.